Alma
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1055 results found
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Ful Resource Request Slip Letter split in two
We would like the Ful Resource Request Slip Letter printout to split in two: one letter for staff when picking material from stacks, and one for use on the hold shelf for end users to see. These two functions are difficult to combine since staff need to know who the requester is at the same time as GDPR makes anonymization of the hold shelf slip necessary.
We currently try to solve this by using the Ful Hold Shelf Request Slip Letter as the hold shelf slip. But this printout is meant only for staff and so is printed in…
4 votes -
Improved history tab for lending requests to include when a request is attached to a different MMSID
As a result of lending requests sometimes being attached to an incorrect MMSID, with no clear indication as to why or how, we would like to see an enhancement to the lending request history tab to include information when this happens. This is to better analyze future cases where this error occurs.
14 votesHello All,
This idea has been closed as part of a cleanup process for ideas older than two years with fewer than 20 votes.
This cleanup process is necessary to streamline our idea management process and ensure that the most relevant and impactful ideas receive the attention they deserve. If you still feel strongly about this idea, you may submit it via the NERS process.
We value your feedback and encourage you to continue submitting and voting for ideas that you believe will enhance Alma.
Alma Product Team
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Add task list- item request be rejected or be cancelled and become to "transit"
found that when the request(any request) is rejected in any way (by patron or librarian) the item's next step is "Transit", but there do not have task or list to let the librarian know.
it will cause these items stuck in "Transit" until someday we need them.
If we can add the task list to let the librarian know which item we should handle it should be better.
(according to case 06525736 )11 votes -
Allow transferring a recall to the next eligible item without placing a new request
In the event a patron with a recalled item has extenuating circumstances that prevent the item's timely return, it would be helpful to pass the recall process to the next eligible item in the holding, e.g. the next oldest loan. Currently, we are only able to extend the due date of the current loan, and advise the requesting patron to cancel then re-request the item - this would cause issues if there is a queue of requests for the item, and we would like to be able to "bump" the chain of requests down if possible.
30 votes -
On the Monitor Request page order the owning library and pick up location facets by A-Z
We would like the libraries listed in the Owner and Pick up Location facets in the Resource Request Monitoring page to be ordered by A-Z as we have a long list of libraries and this would make it easier to scan the list and find them. The Owner and Pick up Location are ordered by A-Z in the Borrowing Requests page already and this is much easier for us.
52 votesAs of teh January 2019 release, the values of the pickup location and owning library facets are sorted alphabetically on the Requests Monitoring page.
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Time stamp on printed Resource Request Slip Letter and Hold Shelf Request Letters
Add the time stamp to Resource Request Slip Letter and on Hold Shelf Request letters when printed.
1 vote -
Make personal delivery labels in Resource Sharing request form configurable
We have had many complaints from users who don't understand what Work Address means in the pickup/delivery location drop down menu in the resource sharing form, or they don't even see it.
We much prefer the layout within the patron physical item request form where home and work address are separated from Library pickup locations under a personal delivery heading and where we can customise the labels for Home and Work Address.
Please make the same functionality available in the resource sharing request form so that we can make all of our request forms a consistent experience for users.
5 votesHello All,
This idea has been closed as part of a cleanup process for ideas older than two years with fewer than 20 votes.
This cleanup process is necessary to streamline our idea management process and ensure that the most relevant and impactful ideas receive the attention they deserve. If you still feel strongly about this idea, you may submit it via the NERS process.
We value your feedback and encourage you to continue submitting and voting for ideas that you believe will enhance Alma.
Alma Product Team
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Ability to customise borrowing request statuses and actions
We only use a limited number of the borrowing request actions and statuses but find staff sometimes pick one that we don't use and then the request becomes stuck. We would like to be able to customise the list of actions available at the institution level (not just the user level) and also the list of statuses available in the Change Status drop down at the top of the Borrowing Requests page.
4 votes -
Booking requests such as a Study room request should be canceled automatically after more than booking release time if it is not loaned
In this document: https://knowledge.exlibrisgroup.com/Alma/Product_Documentation/010Alma_Online_Help_(English)/030Fulfillment/080Configuring_Fulfillment/050Physical_Fulfillment#fulfillment.tou.termsOfUseManagement
Is indicated that if the booking release time passes and the requesting patron does not loan the resource, the booking request is still in effect but the resource can be loaned to another patron.
It would be very useful if the booking request, for example study room request, were canceled automatically after more than booking release time if it is not loaned. So we should not be pending to cancel them manually if it is not occupied.
Thanks in advanced!11 votesThe Handle Expired Booking Requests scheduled job considers all expired booking requests that are not in Failed, Rejected, or Completed statuses and cancels each request that meets the criteria. The job also anonymizes the request according to the institution’s request anonymization configuration.
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Request to drop to next item when previous is made Missing
If an item is requested but can't be found and therefore toggled to Missing, the physical item request remains unfulfilled and cannot be fulfilled by another copy of that title. Either staff get an option to drop the request to the next available/eligible item, or that is done automatically, or both those options.
5 votesHello All,
This idea has been closed as part of a cleanup process for ideas older than two years with fewer than 20 votes.
This cleanup process is necessary to streamline our idea management process and ensure that the most relevant and impactful ideas receive the attention they deserve. If you still feel strongly about this idea, you may submit it via the NERS process.
We value your feedback and encourage you to continue submitting and voting for ideas that you believe will enhance Alma.
Alma Product Team
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Purchase Request Suggestion
Enable Purchase Requests to be auto-assigned to a specific user based on either fund code or name/EID of the person submitting the request.
1 voteHello All,
This idea has been closed as part of a cleanup process for ideas older than two years with fewer than 20 votes.
This cleanup process is necessary to streamline our idea management process and ensure that the most relevant and impactful ideas receive the attention they deserve. If you still feel strongly about this idea, you may submit it via the NERS process.
We value your feedback and encourage you to continue submitting and voting for ideas that you believe will enhance Alma.
Alma Product Team
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Converted from hold request needs adding to Resource Sharing Borrowing Request Subject Area
We are currently trying to get statistics of Scan and Send requests that we have completed. Over 121 of these requests where converted into Resource Sharing Borrowing Request. However, it is difficult to find out how many of the 121 request that were converted have then been completed by RS. It would be good if a column was created for the Resource Sharing Borrowing Request subject area to show whether a request was converted from a Digitization or a hold request. So we can create a report that shows the lifecycle of these types of requests.
1 voteHello All,
This idea has been closed as part of a cleanup process for ideas older than two years with fewer than 20 votes.
This cleanup process is necessary to streamline our idea management process and ensure that the most relevant and impactful ideas receive the attention they deserve. If you still feel strongly about this idea, you may submit it via the NERS process.
We value your feedback and encourage you to continue submitting and voting for ideas that you believe will enhance Alma.
Alma Product Team
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Simultaneously reject and complete lending requests
When we digitally ship a lending request, we have the option to tick a box to simultaneously complete the request and remove it from the active worklist.
However, if we reject a lending request, there is no option to complete the request at the same time. We have to do an additional workflow step to complete rejected requests and remove them from the active list.
To solve this issue, a "Complete the request" checkbox should be added to the Reject Request dialog, allowing us to simultaneously reject and complete a lending request.
24 votes -
Allow Resource Sharing Request Owning Library to be Set by Pick Up Location
The Owning Library designation in a resource sharing borrowing request determines where the lending library will send the item. In most instances it is preferable for the Owning Library and the Pick up Location to be the same - that way, in the case of an institution with multiple remote libraries, the item will be sent to where the patron want to pick it up.
Out of the box, it is currently it is possible to set a default Owning Library, or else allow the patron to choose the "Owner" on the resource sharing request form. It is also possible…
23 votes -
Override Resource Sharing Request Limit
There is an Active Resource Sharing Request limit, which you set in the Fulfillment rules for your resource sharing libraries.
However there doesn't appear to be an ability to allow staff to override this limit, which from time to time they need to do.
I propose that there is a parameter that allows staff with a particular role the ability to override this limit.
Either something that was set as the default for the Fulfillment Services Manager role, or a block preference that you can override.5 votesHello All,
This idea has been closed as part of a cleanup process for ideas older than two years with fewer than 20 votes.
This cleanup process is necessary to streamline our idea management process and ensure that the most relevant and impactful ideas receive the attention they deserve. If you still feel strongly about this idea, you may submit it via the NERS process.
We value your feedback and encourage you to continue submitting and voting for ideas that you believe will enhance Alma.
Alma Product Team
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Attach copy in Borrowing Request
We would like to be able to attach a PDF article that has been supplied by another library, into a borrowing request in Alma RS to send to our client rather than using our email, similar to the way you can with Lending Requests.
Currently we have to email all PDFs outside of Alma RS.
3 votes -
Ability to reverse 'completed' requests in Resource Sharing
There are some occasions where we have completed a resource sharing request, and then later realise we aren't actually "finished" with the request.
Even if you change the status to something else (e.g. shipped physically), you are still unable to receive an item on the request number.Would it be possible to create an option to 'un-complete' a request? Which would then give the request all the available options as active requests?
36 votesThe July 2019 release has a feature for ‘Reactivate Resource Sharing Requests’.
For completed peer to peer resource sharing requests, a new row action, Reactivate Request, is available on the Resource Sharing Task List. This action may be used to reactivate a request that has been mistakenly marked as completed.
The option is available on both the borrowing and lending request task list.
For borrowing requests, a temporary item is recreated using the previous barcode with the process status set to ‘In resource sharing’.
For lending requests, the shipped item’s process status is set to In resource sharing and the item is relinked. The request status is Request Reactivated.
See https://knowledge.exlibrisgroup.com/Alma/Release_Notes/010_2019/Alma_2019_Release_Notes?mon=201907BASE -
Alternative process for resource sharing borrowing requests rejected by last partner on rota
This idea is copied from ners request 4995 proposed solution which didn't make the cut-off in the second round of voting.
When a resource sharing borrowing request is rejected by the last partner on the rota the request is automatically cancelled. The proposed solution would mean the request isn't cancelled and then staff can add new partners to the rota or decide to cancel the request if there are no other options for fulfilling the request.
Proposed solution:
A workflow profile option will enable determining whether a rejected request (on the borrower side) will be considered automatically cancelled. Currently,…107 votes -
Generate item-level request for reading room materials
Currently, if there is one copy of an item in general stacks and another in a reading room location, assuming both are available, Alma will prioritize the stacks copy for requests and the request form will be based on the stacks request TOU. Some institutions use reading rooms for Special Collections materials, so the items may not be interchangeable and if a patron requests the reading room copy, we want the request to be specific to that item and the form to follow the reading room request TOU (limiting the pickup location).
Giving the items unique descriptions forces…
3 votes -
Enable content of patron queries to be attached to Borrowing request
Content of Patron Queries: Add information sent in a patron query as an attachment to a Borrowing request to enable staff to see previous communication sent to patrons.
6 votesPlease see clip in comment
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