Feature Request for Individual Interlibrary Loan Requests
We would like to request a functional enhancement regarding individual borrowing requests in the following menu:
[Alma > Fulfillment > Resource Sharing > Borrowing Requests]
When a user at an Alma customer institution (e.g., a university library) submits a KERIS interlibrary loan (ILL) request via the library website, the request is received in the Alma menu above. In such cases, the staff in charge of resource sharing must separately submit the request through WILL (the KERIS interlibrary loan system).
At this stage, the staff would like to send a notification email to the user confirming that the interlibrary loan request has been successfully submitted. Currently, there is a “Send query to patron” function available for individual interlibrary loan requests in Alma; however, it requires staff to manually enter the same message repeatedly each time, which is inefficient.
We would like to request an additional feature that allows staff to send a predefined or templated message to users, separate from the “Send query to patron” function.
The message content we would like to use is as follows:
“Your interlibrary loan request has been successfully submitted. Please note that even if you are among the first 10 applicants eligible for shipping cost support, you will still be required to pay the round-trip shipping fee (KRW 5,840) if the material is not collected. We kindly ask for your understanding.”
Thank you for your consideration.
Jieun Kim
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