RapidILL
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44 results found
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1 vote
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Get Notified When a Borrowing Request Is Created
In Alma, staff currently need to manually check the task list to see new borrowing requests. While the RapidILL web version allows email alerts, these are only sent once a request is fulfilled, not when it's created. We’re requesting a simple notification email at the time a borrowing request is submitted. This would help staff respond faster, because sometimes submitted requests have issues that need quick attention. Early notification would allow us to review and resolve problems sooner, improving turnaround and user satisfaction.
1 vote -
User Interface (UI) and Experience (UX)
Simplified Request Forms: Streamline the request submission form for end-users with autofill features and clearer instructions.
Mobile Compatibility: Ensure the interface is fully responsive and works well on smartphones and tablets.
Real-Time Status Updates: Let users track requests with more granular status messages (e.g., “Request Sent,” “In Processing,” “Delivered”).
that's not my neighbor1 vote -
Single sign-on (SSO) integration for the staff interface of Rapid ILL
Update to a single sign-on (SSO) integration for the staff interface of Rapid ILL. The login is currently a shared username and password across all libraries.
20 votes -
Capability to refine Digital Article requests and prevent them from being sent unless an offer is identified
Digital Article requests can be placed via RapidILL regardless of the availability of items. It can therefore happen that patron users request articles which are not present in any library collection, or that would be available but only in libraries where no digitization service is offered (resp. libraries which are no RapidILL partner).
This can lead to additional workload for staff users, who need to check pending requests to verify if there is any available item/partner or if they must be cancelled, and consequently also contact patron users to notify the unfulfilled request.
We therefore suggest introducing a refine functionality…154 votes -
3 votes
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customizing the text when sending the download URL via email
When sending the download URL by email, We want to add notes regarding usage (such as not sharing with others). Additionally, it would be wonderful if customization could be done in both English and Japanese.
1 vote -
Don't loose patron information by accident
If you by accident change the status on a request that's not RapidILL to Request Completed, then all information about the who ordered the material is lost, even if it's only a few minutes. There gotta be a way to retrieve that information and undo that mistake.
3 votes -
"Send query to patron" is visible in attachments
When you send an e-mail to patron using the "Send query to patron"-function in Alma it would be useful if that e-mail is later visible in attachments, so that other colleagues might see exactly what have been said.
6 votes -
Do not merge the "From page" and "To page" in Lending Requests
Currently, the "From" and "To" page range indicated by patron users in the request form are displayed separately in the Borrowing Request, but are merged in a single "From page" field on the Lending side.
This sometimes leads to missing information on the Lending side.We had cases where patrons added e.g. "1-2" in the "From" field and "4-5" in the "To" field, in order to get four pages scanned with one single request (let's say that they knew page 3 only contained ads).
By design, the "From" and "To" fields were merged when transferring the information from the Borrowing…70 votes -
Allow export of a file of libraries we share Rapid pods with from the Rapid website
At present, it is possible to export a CSV file of libraries who are in Rapid Reciprocal with us, but not of libraries who are in the same pods as us. It would be very helpful if we could get such a list. It would also be very helpful if these files could include at least the library's email as well as name, and better yet, their address.
One of several issues this would help with is that currently Rapid does not import full address information into ILLiad. (If that ever is resolved, 90% of why I need this list…
3 votes -
Routing request to libraries with a subscription to A journal and not to those with an open access platform in their catalog
Now orders are directed to libraries with access only to an open access platform that many times in practice do not provide articles instead to libraries that have a subscription to the journal.
The result is that many times after the order has passed through many libraries it is finally rejected. Since there is synchronization between the journal IDs (issns, oclc) you can't write an oclc that appears only for subscribers.5 votes -
Show volume number in Borrowing and Lending Requests
In the Borrowing Requests List and the Lending Requests List, it is currently not possible to see the volume details the patron added to the request form.
This can lead to difficulties when trying to fulfill requests linked e.g. to multivolumes, where the volume indication is fundamental.
Therefore, displaying it in both Requests (B/L) would be very useful.218 votes -
RapidILL Toolkit for Improving Scan Quality
📋 Functionality Description:
a) Description:
🛠️ Develop a comprehensive guide and set of tools to help both lending and borrowing libraries edit and improve scans produced for RapidILL.
b) Business Reason:
This enhancement would benefit the RapidILL community by:
🎯 Improving overall scan quality and accessibility
🤝 Enhancing customer care for end-users
⚖️ Balancing speed with quality in document delivery
🔧 Providing resources for libraries with varying equipment capabilities
c) User Story:
👩💼 As a library worker using RapidILL, I want access to best practices, tools, and guidelines for producing and editing high-quality scans, so that I can provide better…
7 votes -
Region-Specific Copyright Guidance and Integrated Workflow for RapidILL
📋 Functionality Description:
a) Description:
🌐 Implement a system within RapidILL that provides region-specific copyright guidance and introduces an integrated workflow to check copyright compliance during document delivery.
b) Business Reason:
This enhancement would benefit the entire RapidILL community by:
✅ Ensuring copyright compliance across different regions
🛡️ Reducing liability for both lending and borrowing libraries
⚡ Streamlining the copyright checking process
🎓 Educating end-users about their copyright responsibilities
c) User Story:
👩💼 As a library worker using RapidILL, I want to access region-specific copyright information and have an integrated copyright check workflow so that I can ensure compliance with…
5 votes -
Sending article information from a link resolver
We would like to pass article information to RapidILL's "New Request" form through a link resolver service such as 360Link, so that we can easily make new requests.
4 votes -
Priority by language (not just by time-zone and load-balance)
Rapid should prioritize the language of requests, so that requests in languages such as Hebrew and Arabic would be sent to libraries specializing in these languages, before other libraries.
4 votes -
One Pod for all RapidILL customers
As RapidILL has time-zone and load-balance algorithims in place, it seems that the multiple Pod system is somewhat redundant.
6 votes -
Changing daily quota of Lending requests
It should be possible to change the daily quota of Lending requests independently, and not via Support
see Idea: https://ideas.exlibrisgroup.com/forums/935109-rapidill/suggestions/45302506-ability-to-throttle-the-number-of-lending-requests9 votes -
Add RapidILL fields to Electronic Collections
Instead of having to enter the RapidILL lending statuses in the internal notes field of electronic collections we would like to have checkboxes added to the electronic collection that would indicate if the collection is LendableInternational, LendableCountry, or Lendable Local
3 votes
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