Rapido
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21 results found
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Rapido to consider user blocks
We would like Rapido to consider user blocks applied to patrons. Currently, if a user is blocked (IZ- and NZ-wide), they still can proceed to requesting items via Rapido. We would like that when a user is blocked, no offers are displayed in the Rapido tile.
Thank you very much!62 votes -
Configurable lending request reject reasons
There are currently 25 lending request reject reasons in Rapido. That is too many, many that don't make sense for our institution and workflow. We would like to be able to configure the lending request reject reasons - add some, remove some, and rename some. There is currently no table in Alma to do this and Ex Libris cannot update this through a service request either.
The 25 lending request reject reasons as of March 2, 2023 are listed in the file included in this Idea Exchange.27 votes -
Exclude Rapido temporary bibs from Alma's Authority Control Task List
Currently, when a patron places a borrowing request through Rapido, a temporary bib. is created and appears on the Authority Control Task List in Alma. This is problematic for the Cataloging staff who rely on the Authority Control Task List to identify authority updates needed on local records.
As a Cataloger, it is hard to identify these Rapido temporary bibs. even if they are suppressed since institutions may have other suppressed records. It is also currently not possible to exclude them from the Task List.
We would like a way to filter the Authority Control Task List to exclude Rapido…
24 votes -
Ability to change/correct due dates for RapidILL requests processed through Rapido.
As an ILL staff member, I would like to be able to change the due dates for RapidILL requests processed through Rapido so that I can correct due dates when necessary. Sometimes staff or student workers incorrectly enter the due date or the system assigns an incorrect due date. At present, there is no way to fix this.
22 votes -
Show lending library on Receive Item screen
Sometimes multiple libraries fill a request for an item but you cannot see who the system thinks supplied the item without opening the request. Please add the lending library to the Receive Item screen so that you can ensure you are receiving the correct book from the correct library.
22 votes -
Quick action for activating or dismissing notes on requests
When you create a new note from the right panel of a request (the yellow sticky note), it's not currently possible to activate the note from here. Instead you have to edit the request > go to notes tab > select Update Notes and choose to Activate notes. Similar steps are required if you want to dismiss an already active note. Since there are so many steps to activate or dismiss a note, currently staff are less likely to do this and therefore the 'Active Notes' facet/set is not truly reflective of which notes staff should pay attention to (e.g.…
18 votes -
Expected arrival date
Instead of telling the patron a specific length of time, it will take to get an item, or a specific date when it is expected it would be better to have a range of time e.g. instead of 7 days, 7-10 days, and instead of 11/02/22, 11/02/22-11/04/22. This would help account for business days and delays in shipping.
16 votes -
Add Create Request option to the Resource Sharing Requests task list menu
When manually creating a request (borrowing or lending) for a patron, you currently have to get into a list/set of requests before you can access the "Create Request" button. This is not intuitive because the request doesn't exist yet and it wastes time while you wait for a page to load that you won't actually be working with.
Offering the "Create Request" option from the Resource Sharing Requests task list menu puts this ability at an earlier spot to be able to start this request and doesn't waste clicks getting to an area that is not necessary. If one Create…
14 votes -
Multiple Letter/Notice Versions and Ability to Associate to Institution or Pod by Location
Our institution has two Rapido fulfillment scenarios.
Pick from shelf to lend material to a library on our consortial courier route.
Pick from shelf and 'band' (or removable label) and ship via postal mail to requesting out-of-state libraries.
Our student workers do our pick from shelf and sorting, so need to know from the pick from shelf slip whether the item goes into the courier bin or to the area of the library that handles shipping.
It would be a pretty bad error for an item intended for a distant library to land in the courier bin. Less so (though …
14 votes -
Field on Borrowing Request form for non-Rapido lending library's identifier (TN number ILL number, etc.)
Idea: Create a field on the borrowing request form for the "Lender's Identifier". This field would either map from an ISO Illiad request (or other request), or be keyed in by the borrower when receiving or externally ordering a physical item. The lender's identifier in these cases would be the "Illiad TN number" or "OCLC Request ID" as a couple of examples. This field would also appear in the receive workflow.
It would also be beneficial to have this field included on the Resource Sharing Return Slip Letter in case the lender's paperwork goes missing. This will help facilitate a…11 votes -
Order Discovery Results by Preferred Rapido Pod availability
Hello,
It would be nice if we could configure Discovery scope and search profile results to prioritize results based on local availability and preferred borrowing pods. Currently, the unfiltered CDI results required for Rapido often bring results to the top that are not held by the home library or any of their resource sharing partners. Sometimes, results held locally or with partners will appear further down the page where the patron is less likely to find it. This is especially aggravating when all the results are for different records of the same book.
Instead of the completely unordered form we…
11 votes -
Create a way to batch deliver articles, like RAPIDX
We would like a way to batch deliver articles, like RAPIDX offers. We deliver a number digital articles and chapter requests and processing them one by one is time intensive. We already name the article / chapter PDF with the request ID, just like we had prior to RAPIDO.
11 votes -
Allow other roles to configure the Resource Sharing Library "Temporary Inactive for borrowing/lending" settings
Currently, only users with the "general systems administrator" role can configure the resource sharing library "temporary inactive for lending" and "temporary inactive for borrowing" settings.
It would be helpful if this privilege could be added to another role so that members of our resource sharing team can manage this without having full system administrator privileges. This would allow them to easily manage these settings to meet the department needs.
7 votes -
Lending reports - reject reasons
As an ILL staff member who is not a systems or analytics expert, I would like one or more out of the box lending reports of reject reasons so I can locate and correct problems with workflows, staffing levels, and configurations.
I would recommend something like "reject reasons used in (large unit of time) by (smaller unit of time)," such as in a month by day or in a year by week, and "reject reasons used in (unit of time) as percentage of the whole."
6 votes -
Rapido UI 'Sets': Lending Request Filter Options Should Include Requested Resource Type: Article, Chapter, or Book
Sometimes a request is generated from a physical material record, but the user wants digital fulfillment.
Digital and print resource-sharing fulfillment are completely separate workflows for us. If this is true for others as well, it would help to be able to see if a request is for a book-chapter or article rather than a book--as opposed to just the distinction between digital and physical. (We supply what we have, format-blind, and the supplied format will either be downloaded and supplied or scanned and supplied.)
6 votes -
Lending reports - fill rates
As an ILL staff member who is not a systems or analytics expert, I would like one or more out of the box lending reports showing our fill rates (requests supplied vs. requests received for a selected period of time) so I can correct inefficiencies and maintain the level of service required by RapidILL agreements.
6 votes -
Article Galaxy Add-On App
It would be useful to have the option to place requests where a cost can’t be given and let Reprints desk run with it. You can set maximum cost on your Reprints account and although the cost of an article may be To Be Determined Reprints often source the items successfully within the cost limit. With the app, when a price can’t be given we still need to step outside of Alma and use the Reprints platform. I’d also like to be able to place requests that don’t contain a page range for an epub ahead of print for example.…
5 votes -
Lending reports - top borrowers/borrower stats
As an ILL staff member who is not a systems or analytics expert, I would like an out of the box lending report listing the libraries that borrow from us the most over a large period of time so that I can appropriately allocate processing space and staff time. Since we process local scan requests through Rapido, I would like to be able to exclude a specific library (us) from this report.
5 votes -
Replace Download Link from Primo My Account with Notice of Expiration, upon Expiration
Once a download link has expired, it is misleading to leave this in the patron's My Account area. Upon expiration, please replace this download link with a notice of expiration.
3 votes -
Convert to Resource Sharing should not be an option on the pick from shelf, when the item is a lending request from another school.
Convert to Resource Sharing should not be an option on the pick from shelf, when the item is a lending request from another school.
As we understand it, "Ship Digitally" requests should be Cancelled and "Patron digitization requests" should be Converted. However, requests in the pick from shelf lists don't show this distinction and both "Cancel" and "Convert" are options in the row action. To minimize confusion, we would prefer to gray out or hide the "Convert" option for a Ship Digitally? request.
We've been telling staff to try to Convert first, and if they get an error, then go…
2 votes
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