Rapido
Your feedback matters to us. Help us improve Rapido by telling us what you’d like to see using the message areas below. You can also can support something already posted.
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45 results found
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1 vote -
Add library location to ILL Request History tab
When looking at the History tab of an ILL request, you can see the history of all the actions taken (e.g. shipped, received, returned, etc). And, you can see who initiated the action under Operator. However, you cannot see where the action was taken. For example, at our institution, we have 5 branch library locations where some staff work at multiple branches. When an item is returned for example, we can see the Operator's ID, but not where the action took place. I noticed this in an effort to hunt down a lost item - but the staff who returned…
3 votes -
Ability to "request again" immediately upon item's return.
In the case of a mis-ship/mis-fulfillment (wrong item supplied), even once the item is returned, upon requesting again, the user receives the message (paraphrased) 'similar request exists for this patron'. So the user is left sitting high and dry in limbo. Staff intervention can fix it, but it seems as if this could be automated easily through the application of a rule.
7 votes -
Use original item in Primo VE instead of the temporary one
From the patron account in Primo, for Rapido loans, there are clickable links to the bib record which displays the item as if it belong to the borrowing library.
This display is misleading as a patron user believes that the document is owned by the borrowing library.
The display of the item can be supressed via configuration, but the bib record stay visible with an empty getit section, which lead patron users thinking that something doesn’t work in the view.
This idea exchange is to suggest analysing this workflow and if it is possible to link from the Library Card…119 votes -
Multi-volume scores: Show refine button
At the moment the refine button in the Rapido request form in Primo is not displayed for multi-volumes of material type "Score". Please make this button available for this material type as well.
35 votes -
Add Lending Mediation Rules
It would be extremely helpful to have Lending Mediation Rules similar to the Borrowing Mediation Rules. Even if the rules only added labels to use with Sets would be a huge improvement.
Thank you,
Chris10 votes -
Add more fields to the right pane quick edit 'Request form (as filled by requester)' in Rapido
In Rapido, the 'Request form (as filled by requester)' section on the right pane has some great features. It allows staff to quickly access and edit some of the request form fields. However, certain crucial fields are missing from this section, limiting its effectiveness.
Current benefits:
1. Hovering over a field shows a tooltip containing its complete contents. This means staff don't have to open the request to edit, navigate to the field and use the across arrow on the text field to slowly read its full contents. Sometimes important information is missed if this step isn’t taken.
2. Staff…11 votes -
Add "Reported" Filter to the Borrowing Side of Rapido
We use the Reported filter in Lending lets us filter between items that have been printed (Reported=Yes) and requests that have not been printed (Reported=No). We use this to make sets to print pull slips in Lending without accidently reprinting anything.
We would like this in Borrowing to help us with our return label Sets. We could then have one Set for items that have been returned and need a shipping label printed. Currently we have to have multiple Sets and it is confusing trying to figure out which items have been printed and shipped and items that need a…
3 votes -
Display Rapido partner status accurately on the partner record
Currently, when a Rapido partner is manually added to the rota for a borrowing request, the partner record status is displayed as ‘Active’ even when the partner is temporarily inactive for lending. This can be confusing for staff members who are responsible for adding partners to the rota and can result in more time being spent mediating a request than is ideal. To address this issue, the partner status should be displayed as ‘Inactive’ during the period when the Rapido partner is temporarily inactive for lending. This will help ensure that staff members only send requests to active partners and…
22 votes -
Borrowing mediation rule to consider Item Policy/TOUs
Rapido currently considers a title available for request if it is part of a configured participating set.
When a borrowing mediation rule is configured with parameter ownership + availability, borrowing requests are intercepted if the IZ owns the title and that its related item is available. The problem is that requests are intercepted even when items do not have a loanable policy in the IZ in question (e.g. on-site use only). Indeed, the availability parameter of the rule considers "item in place", and not the presence of an item in any of the Rapido participating sets.
We would like the…
13 votes -
Title sort - skip character!
PLEASE use skip character in the title sort. It's entirely disconcerting to have any application utilizing bibliographic data ignore it!
2 votes -
Add "additional format" question to all patron forms
There is currently a checkbox titled "Allow other format" under "Request attributes" in Rapido to indicate whether a patron will accept a format other than the one requested. This checkbox is currently used only when staff are placing requests on behalf of a patron, but it would be useful to have this information for all requests. Currently, if a patron requests an ebook and we are unable to get it we have to email them to find out if they can take a physical version. This adds a lot of additional time, especially if the patron doesn’t see our first…
44 votes -
Add item title to ship item physically screen
When shipping an item physically from the lending request, the only identifier on the shipping item screen is the External ID. Please add the request title to this screen so the staff member processing the request can do a final check that the book they're about to ship/scan is the correct one for the request. See screenshot.
9 votes -
Patron wants to receive particular material type through Rapido
Patrons select sometimes a particular material type, e.g. an audio book in our Primo VE. With Rapido, if patrons request their preferred media, e.g. the audio book of a title, the Rapido lending request is sometimes placed on a different material type, e.g. a physical book. This is not what patrons expect.
The lending library cannot not know which format the patron wants, and therefore sends a wrong document to the pickup library.
This happens when there are separate bibliographic records per material type in the Primo VE search result. However, in the Global Title Index (GTI), the material type…
172 votes -
Make presence or absence of Blank ILL form configurable
Currently, the Blank ILL form can only be toggled on or off. Please make the presence or absence of the Blank ILL form configurable. This requires two things. 1) Incorporate Blank ILL form into Display Logic Rules. For example, libraries would like to be able to hide this form from certain user groups. 2) Much like the Rapido tiles, allow us to show or hide the physical or digital aspects of the Blank ILL form. For example, during campus closures, we would like to be able to suspend all physical requesting via the Blank ILL form, but continue to allow…
31 votes -
Allow patron to delete pdf from Primo after downloading locally
Allow patron to delete pdf from Primo after downloading. This helps patrons manage very large lists of received pdfs. Some of our patrons are used to being able to delete received pdfs after downloading them locally, since this functionality was available in Illiad.
3 votes -
Provide email preview when drafting patron communications
I’d like to be able to see the complete email message when sending a patron query email, cancellation email, et cetera. It would be easier to write a better “message” if you could see the message section in the complete context of the email.
1 vote -
Send messages to any partner directly from request
We would like to send messages to any partner directly from a request. Currently, this is not possible with RapidILL/RapidR or email partners.
29 votes -
Limits for RapidILL scan from print requests
Since all Rapido scan requests are converted to RapidILL requests and thus have a 24-hour service commitment, we’ve been noticing an unmanageable workload on Mondays with requests coming in over the weekends. Prior to dropping OCLC we could balance our workload by doing the urgent requests first and the less urgent requests another day, but now all of our most time-consuming requests are also urgent.
Possible solution: Limiting the number of scan from print requests that can be assigned to one library at one time.1 vote -
Notifications for RapidILL communication failures
It should be immediately clear if a Rapid request is not updated - not just in an “update failed” note on the request itself, which the Rapido user is no longer looking at by the time the Rapid communication error occurs. One way this could be achieved is by allowing Rapido users to opt into popup notifications that display and have to be closed whenever there's a communication issue with Rapid. We are potentially open to other approaches for addressing this issue as well as long as they provide an obvious notification every time a Rapid communication issue occurs.
1 vote
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