Differentiate status of overdue requests
The Rapido request status can become "Overdue requests" from different statuses. A job sets a request to "Overdue request". There are different use-cases requiring a different handling, as the status before influences the next steps in the workflow of the borrowing library. More distinguished request statuses help to handle the use-cases of "Overdue requests" more efficiently and allow to build sets on them.
Find here the 3 most common cases for "overdue requests". The list is maybe not exhaustive.
- A request with status "Shipped Physically" can become "Overdue request" : the document has probably never arrived in the borrowing library, such an item needs probably to be put to missing or will be searched for, borrowing library contacts lending library. => Suggestion: Shipped physically - never received
- A request with status "Received by library" can become "Overdue request" : patron might still want the document and the borrowing library has nothing to do, or the library applies the Expired Hold shelf workflow. => Overdue on Hold shelf
- A request with status "Loaned to patron" or "Renewed" and which cannot be renewed (anymore), (we use auto-renewals if policy allows), the borrowing library contacts patron to proceed to recall document to send it back to the owning library, or to organize with lending library the re-loan of the document. => Overdue request - on loan
Making the separate workflow steps available to the Borrowing library is the main requirement of this idea exchange, but it also can be of interest to the Lending library to know what the exact workflow step is.
In this optic, it would also be helpful, that the Lending library is informed that a document has changed status in the borrowing library, and additionally, that an item is "Loaned to patron" or "Renewed".
Regula Sebastiao
shared this idea
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AdminMeghann Weldon
(Admin, Ex Libris)
commented
Hello Regula, I am reaching out via email to further understand this entry. Let's correspond to understand if there are existing solutions and build clarity around the idea.
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Regula Sebastiao
commented
Some of our libraries also informed us that they would like to see a clearer distinction of labels (naming) between "overdue loans" and "overdue requests". This would be helpful for them to quickly access the use-case and better inform patrons.