6 results found

1. Match "Send email to partner" design with “Send query to patron” to include External ID and CC

   The 2024 August release introduced the "Send email to partner" feature. We would like this feature to match the current “Send query to patron” function found in the Borrowing Request.

   Currently the "Send email to partner" feature lacks some critical information.

   In the Lending Requests, the External identifier and Bibliographic details are missing. We also notice it does not have the cc (carbon copy) functionality.

   Lacking External ID in the subject makes it extremely difficult for libraries on both sides to action the request. Lacking the ability to cc addresses means we must check between the generic email and the Alma request to see the full history of the issue.

   The 2024 August release introduced the "Send email to partner" feature. We would like this feature to match the current “Send query to patron” function found in the Borrowing Request.

   Currently the "Send email to partner" feature lacks some critical information.

   In the Lending Requests, the External identifier and Bibliographic details are missing. We also notice it does not have the cc (carbon copy) functionality.

   Lacking External ID in the subject makes it extremely difficult for libraries on both sides to action the request. Lacking the ability to cc addresses means we must check between the generic email and the… more

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2. Patron notes should be visible for the lending library

   When patrons place requests via Rapido, they can enter further details about the request in the notes field. This is where they enter important additional information about the order, especially in the case of digital requests. This information from the notes field is not transferred to the Lending Library. The field is explicitly used by users as a message to the library, so it is frustrating for both sides that the library does not receive this information.

   Seeing the patron notes is essential for the smooth execution of digital requests, precisely because the Lending Library can’t ask customers directly if something is unclear.

   Please add the patron's note on the lending side in the "Request form (as filled by requester)" and on the Ful Resource Request Slip Letter in the same way as the chapter or page number do.

   See comments for more details.

   When patrons place requests via Rapido, they can enter further details about the request in the notes field. This is where they enter important additional information about the order, especially in the case of digital requests. This information from the notes field is not transferred to the Lending Library. The field is explicitly used by users as a message to the library, so it is frustrating for both sides that the library does not receive this information.

   Seeing the patron notes is essential for the smooth execution of digital requests, precisely because the Lending Library can’t ask customers directly if… more

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3. Add library location to ILL Request History tab

   When looking at the History tab of an ILL request, you can see the history of all the actions taken (e.g. shipped, received, returned, etc). And, you can see who initiated the action under Operator. However, you cannot see where the action was taken. For example, at our institution, we have 5 branch library locations where some staff work at multiple branches. When an item is returned for example, we can see the Operator's ID, but not where the action took place. I noticed this in an effort to hunt down a lost item - but the staff who returned the book works at several branch libraries, so I cannot know at which library the book was returned.

   When looking at the History tab of an ILL request, you can see the history of all the actions taken (e.g. shipped, received, returned, etc). And, you can see who initiated the action under Operator. However, you cannot see where the action was taken. For example, at our institution, we have 5 branch library locations where some staff work at multiple branches. When an item is returned for example, we can see the Operator's ID, but not where the action took place. I noticed this in an effort to hunt down a lost item - but the staff who returned… more

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4. Limits for RapidILL scan from print requests

   Since all Rapido scan requests are converted to RapidILL requests and thus have a 24-hour service commitment, we’ve been noticing an unmanageable workload on Mondays with requests coming in over the weekends. Prior to dropping OCLC we could balance our workload by doing the urgent requests first and the less urgent requests another day, but now all of our most time-consuming requests are also urgent.
   Possible solution: Limiting the number of scan from print requests that can be assigned to one library at one time.

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5. External ID number should change if the partner library changes

   Rapido keeps the old ILL number (External ID) when a borrowing request is not filled and moves on to another partner. The Ext ID number should be unique between a pair of partners. Right now you can have a Rapido request with a RapidILL number, a British Library request with a RapidILL number etc. Because each partner type has a different set of conditions (ex. allowance of renewals), each time you have a different type of partner, there should be a new Ext ID number.

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6. Rapido to parse all volume formats for multivolume works

   Currently, when requesting volumes of multivolume works, the Rapido tile can only parse the following volume formats from the item description:
    
   "3" (digits only)
   "v.3" (no space)
   "v. 3" (with space)
    
   This affects the Refine Offer function: if the patron inputs a string that Rapido cannot parse (for example, "XII", "Jan", "Bd. 3" as written in the item description), it disregards that volume information. This usually gives a positive result (terms are displayed disregarding the volume's availability), places the request on title level (whole multivolume work) without linking the wanted volume (item) to the Rapido request. In such cases, the availability displayed by the Rapido offer is not entirely reliable, as the system does not identify the correct volume (item) but placed the request on the whole title (whole multivolume).
    
   For example, if the volumes' sequence is "Bd. 1", "Bd. 2", etc. - entering only "1" works. But entering the string "Bd. 1" does not, and ends up in placing a request on the whole title (Rapido cannot parse the "Bd." string).
   Another example is for Multivolume works that do not have a digital sequence, but only with letters (A, B, C...), or even text ("Textbook"...). Rapido cannot parse these information so the request will always be placed on the whole title, disregarding the availability of the volumes.
   In such case, the patron can even send the request entering a volume that does not exist if the string contains an unrecognised format.
    
   We would like Rapido to consider other formats. For example with an "intuitive" parsing (e.g. as much "Bd. 3" as "Textbook", or "Vol. 3", "Volume 3", "A", Roman Numerals “I” etc.), or by displaying a dropdown menu with options based on what is filled in the items’ description.

   Currently, when requesting volumes of multivolume works, the Rapido tile can only parse the following volume formats from the item description:
    
   "3" (digits only)
   "v.3" (no space)
   "v. 3" (with space)
    
   This affects the Refine Offer function: if the patron inputs a string that Rapido cannot parse (for example, "XII", "Jan", "Bd. 3" as written in the item description), it disregards that volume information. This usually gives a positive result (terms are displayed disregarding the volume's availability), places the request on title level (whole multivolume work) without linking the wanted volume (item) to the Rapido request. In such… more

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