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Rapido

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47 results found

  1. Rapido to parse all volume formats for multivolume works

    Currently, when requesting volumes of multivolume works, the Rapido tile can only parse the following volume formats from the item description:
     
    "3" (digits only)
    "v.3" (no space)
    "v. 3" (with space)
     
    This affects the Refine Offer function: if the patron inputs a string that Rapido cannot parse (for example, "XII", "Jan", "Bd. 3" as written in the item description), it disregards that volume information. This usually gives a positive result (terms are displayed disregarding the volume's availability), places the request on title level (whole multivolume work) without linking the wanted volume (item) to the Rapido request. In such…

    243 votes
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    Under Review  ·  3 comments  ·  Other  ·  Admin →
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  2. Patron wants to receive particular material type through Rapido

    Patrons select sometimes a particular material type, e.g. an audio book in our Primo VE. With Rapido, if patrons request their preferred media, e.g. the audio book of a title, the Rapido lending request is sometimes placed on a different material type, e.g. a physical book. This is not what patrons expect.

    The lending library cannot not know which format the patron wants, and therefore sends a wrong document to the pickup library.

    This happens when there are separate bibliographic records per material type in the Primo VE search result. However, in the Global Title Index (GTI), the material type…

    155 votes
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  3. Item set to unavailable as soon as requested via Rapido

    Currently, an item linked to a lending request is only set to unavailable after it has been shipped. When the lending request still has status Being processed, the linked item remains available.
    Consequently, when several requests placed in a short time-frame on the same title are placed, the algorithm attributes all of them to the same lending library, while copies from other libraries are available.

    If the item would be made unavailable as soon as it is requested, following requests would calculate different partners for which the items are available. Requests on the same title would then be better dispatched…

    128 votes
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    4 comments  ·  Other  ·  Admin →
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  4. Check mark for offer refinement

    In the moltivolume form, after the refine of the offer is finished, a icon or a text message should be displayed that indicates to the user that the process is done (see attached image).

    102 votes
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    0 comments  ·  Discovery  ·  Admin →
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  5. Place reservations on title level instead of item level

    When a user creates in Rapido a reservation on a copy that is not available, the reservation should be created at the title level. Because, if there are multiple items not unavailable, the reservation is placed on a specific item. If another item becomes available sooner, the reservation is not moved to that item. The patron has to wait for the item that was reserved when the reservation was placed, even if another item might be available sooner. For this reason, a reservation should be created at the title level instead of the item level.

    75 votes
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  6. Configurable lending request reject reasons

    There are currently 25 lending request reject reasons in Rapido. That is too many, many that don't make sense for our institution and workflow. We would like to be able to configure the lending request reject reasons - add some, remove some, and rename some. There is currently no table in Alma to do this and Ex Libris cannot update this through a service request either.
    The 25 lending request reject reasons as of March 2, 2023 are listed in the file included in this Idea Exchange.

    72 votes
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  7. Show lending library on Receive Item screen

    Sometimes multiple libraries fill a request for an item but you cannot see who the system thinks supplied the item without opening the request. Please add the lending library to the Receive Item screen so that you can ensure you are receiving the correct book from the correct library.

    51 votes
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  8. Expected arrival date

    Instead of telling the patron a specific length of time, it will take to get an item, or a specific date when it is expected it would be better to have a range of time e.g. instead of 7 days, 7-10 days, and instead of 11/02/22, 11/02/22-11/04/22. This would help account for business days and delays in shipping.

    41 votes
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  9. Exclude Rapido temporary bibs from Alma's Authority Control Task List

    Currently, when a patron places a borrowing request through Rapido, a temporary bib. is created and appears on the Authority Control Task List in Alma. This is problematic for the Cataloging staff who rely on the Authority Control Task List to identify authority updates needed on local records.

    As a Cataloger, it is hard to identify these Rapido temporary bibs. even if they are suppressed since institutions may have other suppressed records. It is also currently not possible to exclude them from the Task List.

    We would like a way to filter the Authority Control Task List to exclude Rapido…

    40 votes
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  10. Add "additional format" question to all patron forms

    There is currently a checkbox titled "Allow other format" under "Request attributes" in Rapido to indicate whether a patron will accept a format other than the one requested. This checkbox is currently used only when staff are placing requests on behalf of a patron, but it would be useful to have this information for all requests. Currently, if a patron requests an ebook and we are unable to get it we have to email them to find out if they can take a physical version. This adds a lot of additional time, especially if the patron doesn’t see our first…

    40 votes
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  11. Ability to change/correct due dates for RapidILL requests processed through Rapido.

    As an ILL staff member, I would like to be able to change the due dates for RapidILL requests processed through Rapido so that I can correct due dates when necessary. Sometimes staff or student workers incorrectly enter the due date or the system assigns an incorrect due date. At present, there is no way to fix this.

    40 votes
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  12. Make presence or absence of Blank ILL form configurable

    Currently, the Blank ILL form can only be toggled on or off. Please make the presence or absence of the Blank ILL form configurable. This requires two things. 1) Incorporate Blank ILL form into Display Logic Rules. For example, libraries would like to be able to hide this form from certain user groups. 2) Much like the Rapido tiles, allow us to show or hide the physical or digital aspects of the Blank ILL form. For example, during campus closures, we would like to be able to suspend all physical requesting via the Blank ILL form, but continue to allow…

    26 votes
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    1 comment  ·  Discovery  ·  Admin →
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  13. Add the ability to cancel rejected requests

    Requests that are rejected by partner have most of the same options as other requests, but they are missing the option to cancel the request. We would like cancel to appear as an option for rejected requests.

    25 votes
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  14. Field on Borrowing Request form for non-Rapido lending library's identifier (TN number ILL number, etc.)

    Idea: Create a field on the borrowing request form for the "Lender's Identifier". This field would either map from an ISO Illiad request (or other request), or be keyed in by the borrower when receiving or externally ordering a physical item. The lender's identifier in these cases would be the "Illiad TN number" or "OCLC Request ID" as a couple of examples. This field would also appear in the receive workflow.
    It would also be beneficial to have this field included on the Resource Sharing Return Slip Letter in case the lender's paperwork goes missing. This will help facilitate a…

    24 votes
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  15. Don't require a pickup location for digital (article and book chapter scan) requests

    If the Resource Sharing Request Type is Digital (article or book chapter), and the request will be delivered digitally, the request form should not require a pickup location. This is confusing to users and meaningless for the workflow.

    For many single-campus/single-library institutions, this is not a problem, because a default library can be selected.

    For institutions with multiple libraries, where users are not assigned a default library in the patron record, this is an embarrassing and clunky problem.

    22 votes
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  16. Multiple Letter/Notice Versions and Ability to Associate to Institution or Pod by Location

    Our institution has two Rapido fulfillment scenarios.

    1. Pick from shelf to lend material to a library on our consortial courier route.

    2. Pick from shelf and 'band' (or removable label) and ship via postal mail to requesting out-of-state libraries.

    Our student workers do our pick from shelf and sorting, so need to know from the pick from shelf slip whether the item goes into the courier bin or to the area of the library that handles shipping.

    It would be a pretty bad error for an item intended for a distant library to land in the courier bin. Less so (though …

    19 votes
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  17. Display Rapido partner status accurately on the partner record

    Currently, when a Rapido partner is manually added to the rota for a borrowing request, the partner record status is displayed as ‘Active’ even when the partner is temporarily inactive for lending. This can be confusing for staff members who are responsible for adding partners to the rota and can result in more time being spent mediating a request than is ideal. To address this issue, the partner status should be displayed as ‘Inactive’ during the period when the Rapido partner is temporarily inactive for lending. This will help ensure that staff members only send requests to active partners and…

    19 votes
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  18. Add borrowing library to Change Rapido Request Terms Letter

    Use case: When a rapido request can’t be fulfilled by library A and is rejected > Rota starts. If there is a change in costs, time, and so on the patron receives the Change Rapido Request Terms Letter e-mail. Theoretically, they are then allowed to cancel the request in Primo. If they are too late (which will probably be the case) they have to contact the library.

    Problem: There is no contact detail of the borrowing library attached to the request in the letter XML, only the name of the IZ-level entity. Patrons do not have enough information in the…

    17 votes
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  19. Order Discovery Results by Preferred Rapido Pod availability

    Hello,

    It would be nice if we could configure Discovery scope and search profile results to prioritize results based on local availability and preferred borrowing pods. Currently, the unfiltered CDI results required for Rapido often bring results to the top that are not held by the home library or any of their resource sharing partners. Sometimes, results held locally or with partners will appear further down the page where the patron is less likely to find it. This is especially aggravating when all the results are for different records of the same book.

    Instead of the completely unordered form we…

    15 votes
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    0 comments  ·  Discovery  ·  Admin →
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  20. Automatically populate requester email address if empty for lending digital requests

    If the Requester Email field is empty on a digital request, Rapido doesn’t prevent the item from being shipped. We would like Rapido to provide a pop-up message to prevent the item from being shipped if the requester email field is empty. The pop-up message would provide the option for the staff to choose the preferred email address on the partner record or enter a different email address.

    15 votes
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