Rapido
Your feedback matters to us. Help us improve Rapido by telling us what you’d like to see using the message areas below. You can also can support something already posted.
We would love to be able to respond to every idea that is submitted, but this is not feasible. We are, however, committed to responding to the most popular ideas—those that have received the most points.
For more information please review our FAQ and guidelines. Thank you.
93 results found
-
GTI to distinguish between different languages
The GTI often considers documents in different languages as if they were the same entity if the title and the publication year correspond. But in reality a publication and its translation in other languages can have the same title quite easily, one only needs to think of biographies to get good examples (e.g. titles like “Picasso”). It is very complicated to explain to patron users why they get a book in a different language. And it can be frustrating for them, as they need to place a new request and wait much longer than expected before getting what they wanted.…
118 votes -
Note to partner between RapidILL partners
When delivery documents electronically, we would like to send notes to and through RapidILL partners. Currently, we can send a Note to Rapido partners. It would be very useful if this works between RapidILL partners to communicate some information to them when we deliver PDF files to them. Now we can see "Note to partner" but the borrower doesn't receive the lender information.
92 votes -
Hide unrequestable formats in the GTI
Our librarians and patrons are increasingly frustrated with the number of records in the GTI for items not available through requesting. We would like the ability to configure what format types appear in our GTI search profiles. This way our library can decide to hide all streaming video from appearing in the search for our patrons. Basically, a built in behind the scenes filter.
This is how I think it would work. In the search profile settings, add a place where systems librarians can select what formats they want visible in the GTI. For example they can select Book, DVD,…
91 votes -
Borrowing requests (RS) - hide Renewal option in My Account when it is rejected
When a user tries to renew a Rapido loan in his Account and it is not possible (for example, because there is a reservation of that item), the system doesn't alert that the renewal is not possible and the Renew button appears again.
This information is confusing for the user, an informative message should be displayed, just like it does with local loans: NO RENEWAL. It should work like in local loans.
82 votes -
Option to Separate CDI and GTI
Currently, to turn on CDI for unowned electronic resources also turns on the GTI for physical resources. We want to be able to include article request data in a separate search profile. The GTI is very messy still and librarians are asking for more control in their default sets to better meet the needs of our patrons without frustrating them with bad records for items they cannot get. We want to indlude CDI for unowned items in all our search profiles and still let patrons be able to expand to the GTI.
72 votes -
Pick up period should not affect loan duration
Unfortunately, with Rapido, the length of the pick up period can have a severe impact on the loan period. Under the current setup, the time the item is on the hold shelf until it is loaned to the patron is not taken into consideration. This means that the loan period can be significantly shortened, particularly when there is a waiting reservation, e.g. items with a short loan period may be recalled after only a few days if they are picked up late. This is difficult for customers to understand, especially since regular loans work differently. Considering the courier costs involved,…
58 votes -
Recall lending loans (and block borrower renewal) when a local hold is placed in Rapido
When we lend a physical item through Rapido and one of our local patrons places a hold on that same item, no recall is triggered. The lending loan keeps its original due date, and the remote borrowing patron can even renew it — so the item comes back very late to satisfy our local hold, and our patron have to wait.
This contradicts standard local-loan fulfillment, where a hold automatically blocks renewal.
Proposed enhancement:
A local hold on an item currently on loan via Rapido (lending side) should trigger a recall, shorten the due date, and block any renewal by…52 votes -
Add 'Use Rapido Pod Terms' and 'Rapido Partner' columns to add partners action on rota tab
When attempting to add a partner to a borrowing request from the Rota tab > Add partners action, staff have noticed that the 'Use Rapido Pod Terms' and 'Rapido Partner' columns are missing, see screenshot 'Add partners from rota'.
Both columns are essential for accurately identifying the correct partner and efficiently submitting requests using pod terms. When these columns are missing at the point of need, the workflow slows down significantly. Staff must spend extra time trying to determine the correct partner, especially for requests to send to Rapido partners since it's not possible to identify at a glance which…
48 votes -
Support file exchange via Odyssey
While we are able to send and receive files with other Alma, Rapido, and RapidILL libraries via RapidX, the resource sharing world is much larger than these three systems. While ExLibris talks about supporting interoperability, we are not yet able to receive files using the file sharing method dominant among our peers, even though its platform is open source. Odyssey is a major player in the library secure file exchange world, and while we stress to our partners that they need to send non-returnables to us via other methods, often folks forget, deliver via Odyssey, and assume the request is…
43 votes -
Add the ability to cancel rejected requests
Requests that are rejected by partner have most of the same options as other requests, but they are missing the option to cancel the request. We would like cancel to appear as an option for rejected requests.
41 votes -
Option to hide specific Global Title Index records from Primo results
Rapido libraries currently have no control over which Global Title Index (GTI) records appear in their Primo search results.
For example, some GTI records closely resemble local records for which the library does have holdings, but are not the same resource. This can confuse users, as when they select the GTI record instead of the local record, they may incorrectly conclude that the library does not provide access to the resource.
In other cases, there are GTI records for resources that the library knows cannot be supplied through Rapido and the request options have been hidden. But the records still…
41 votes -
Multi-volume scores: Show refine button
At the moment the refine button in the Rapido request form in Primo is not displayed for multi-volumes of material type "Score". Please make this button available for this material type as well.
36 votes -
Send resource sharing requests directly to pick up locations
Have the option to send the pick up location's address (where the pick up location is a library not requests with personal delivery selected) to the lending library to have the request sent directly to the pick up location rather than to the Resource sharing library.
A little tick box to receive resource sharing requests could be good, similar to screen shot.
33 votes -
Ability to change barcode scanned items in a lending request.
We would like the ability to change the scanned item if the wrong item that is scanned in to fulfill the request is allocated to the wrong request.
31 votes -
Field on Borrowing Request form for non-Rapido lending library's identifier (TN number ILL number, etc.)
Idea: Create a field on the borrowing request form for the "Lender's Identifier". This field would either map from an ISO Illiad request (or other request), or be keyed in by the borrower when receiving or externally ordering a physical item. The lender's identifier in these cases would be the "Illiad TN number" or "OCLC Request ID" as a couple of examples. This field would also appear in the receive workflow.
It would also be beneficial to have this field included on the Resource Sharing Return Slip Letter in case the lender's paperwork goes missing. This will help facilitate a…25 votes -
Apply the lending institution’s permanent barcode to a borrowing request's temporary barcode when no duplicate exist
Problem
Currently, Rapido applies a prefix to the temporary barcode for items received by a borrowing institution when lending and borrowing partners do not have shared barcodes enabled. Clarivate indicates this behavior is necessary to prevent barcode duplication, which could otherwise cause system errors.
However, this creates challenges for institutions with multiple service points. If a patron loses the paperwork associated with a resource sharing request that includes a prefixed barcode, frontline staff must recognize the item is a resource sharing request and understand that the barcode includes a prefix in order to process the return correctly. In many cases,…
25 votes -
Search by multiple fields at once on Rapido request list
We should be able to search by multiple fields at once on a given Rapido request list -- e.g., by title and by requester on the Borrowing Requests list.
24 votes -
Hide Pod Terms
Issue:
Since going live on Rapido in 2022 I have consistently received requests from staff and librarians asking for more control over the appearance of pod terms on the Rapido tiles. The bold parts of the tile are not editable at all and have created many patron complaints when the terms are not met because either A) the first library in the pod request order is unable to fill the book for some reason or B) the book is delayed due to shipping issues or staffing issues. These complaints are why this is a consistent issue brought up by librarians…
23 votes -
Hide Rapido tile with availability by the borrowing library
We would like to have the option to hide the Rapido tile with availability by the borrowing library, because we do not have a campus structure and the IZ is made up of widely scattered libraries.
23 votes -
Display Rapido partner status accurately on the partner record
Currently, when a Rapido partner is manually added to the rota for a borrowing request, the partner record status is displayed as ‘Active’ even when the partner is temporarily inactive for lending. This can be confusing for staff members who are responsible for adding partners to the rota and can result in more time being spent mediating a request than is ideal. To address this issue, the partner status should be displayed as ‘Inactive’ during the period when the Rapido partner is temporarily inactive for lending. This will help ensure that staff members only send requests to active partners and…
23 votes
- Don't see your idea?