Rapido
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94 results found
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Allow library to fully edit their member name
Alma requires you to use the institution name in your resource sharing shipping information. For libraries that share an instance of Alma with another college or university this creates confusion for partner libraries during processing because the first name in the institution name is not necessarily the name of where an item is going.
Example:
Borrowing library: College A
Institution name: University of B and College A
Shipping address:
University of B and College A - College A
123 main
town, state, 00000Allowing libraries to fully customize their resource sharing member name (or fully customize their shipping information) will…
9 votes -
在My Request--排序方式中,除“状态”、题名以外，增加以“请求日期”排序的方式,方便申请者查找。谢谢。
在Rapido Starter用户界面：My Request--排序方式中,增加以“请求日期”排序的方式,方便申请者查找。谢谢。
9 votes -
Print each volume’s individual barcode on its hold slip “Resource Request Slip Letter”
When receiving a multivolume set on a single Rapido request, each volume gets its own individual temporary barcode. However, when printing hold slips (“Resource Request Slip Letter”), each volume’s hold slip prints with the barcode of the first volume that’s scanned into the request. This is a problem because libraries place their barcodes in different places on the book, so inevitably our circulation student staff will use the barcode on the hold slip to check out the book that they just took off the hold shelf instead of hunting for the barcode on the book. Why wouldn’t they? The slip…
8 votes -
Improve multivolume parser functionality
In February 2026, we submitted a support ticket regarding Rapido requests that we received from other institutions for multiple volumes in a series. We owned only one of the volumes; therefore, only one of the requests should have come to us. In addition, Rapido seemingly picked random barcodes from our holdings to send to Caiasoft (our remote storage management system), even for the volume that we own.
After a lengthy investigation, Support responded: "The issue is that the request data contains an errant comma in the Volume field....It looks like the problem [the Multivolume Parser] ran into was that the…
8 votes -
Allow Borrowing Request Print Slips to Print Regardless of Status
Currently for Borrowing Requests that were not received, no print slip is printed. We would like to be able to print a pick slip at any point during an active requests. There are times were self-owned items require a shelf-check as our items such as journals do not have item records so we need to confirm that we own the item before forwarding it to a lending library or cancelling the request as owned. There is no way to print this information easily if Print Slip cannot be initiated. Please allow for Print Slips to print regardless of the status…
8 votes -
Allow us to show or hide the physical or digital aspects of the Blank ILL form
Currently, the Blank ILL form can only be displayed in an all-or-nothing fashion. Much like the Rapido tiles, please allow us to show or hide the physical and/or digital aspects of the Blank ILL form separately. For example, during campus closures, we would like to be able to suspend all physical requesting via the Blank ILL form, but continue to allow digital requests.
8 votes -
Add functionality to print receive slips for Pickup Anywhere requests at the pickup location
Add existing Rapido functionality to Pickup Anywhere requests. When receiving Rapido items for pickup by our patrons at our library, a receive slip prints (we also call this the "holdshelf slip"). This slip has the patron's name printed on the edge for easy filing on our holdshelf.
When receiving Rapido Pickup Anywhere items for pickup at our library (by other libraries' patrons), a receive slip does not print. We have to look in Alma for the patron's name and hand-write a slip for the holdshelf.
We would love to see consistent functionality for Pickup Anywhere requests.
8 votes -
Enable direct review of requests by a particular Partner
We have migrated from ILLiad to Rapido. Our patrons/customers can now self register which creates an Alma User and Partner, and then place their digitization requests. And with the new features, we are able to fulfill, and then bill for this fulfillment work.
Our customers are often law firms, engineering firms, non-local independent researchers, etc. who are using our Primo site and not their own University library system to place their requests.
It would help us provide better customer service if we could more directly review the request history for a particular Partner. Perhaps add an action option from the…
7 votes -
Enable back-and-forth of requests between Resource Sharing and Purchase Request
Request Description: Often we’ll send requests that are difficult to get via resource sharing to acquisitions by creating a purchase request from Rapido. However, in doing so create a separate request and never find out whether the patron actually got their item. This means that if a patron comes with us with questions, we can’t answer them. (Is acquisitions working on it? Did they cancel it? Who knows!) It also means that if acquisitions can’t purchase the item for some reason, they have no way to send the request back to us so we can try again with those more…
7 votes -
Change a request from digital to physical and vice versa once received
Sometimes a lender supplies an entire book as an ebook instead of a print book or sends the physical book when we requested a chapter and it’s not always caught before we receive it. We would like a way to change a received request from digital to physical and vice versa.
7 votes -
Volume information from RapidR requests should import to Rapido
Sometimes we’ll get a request for a single volume from a multivolume set where RapidR shows which volume the patron wants, but that information hasn’t transferred into Rapido and doesn’t show on the pull slip. In these cases, someone has to take the extra step to log into Rapid to find out whether volume information is available, which is a waste of time. Usually it isn’t obvious that the title is a multivolume set, so additional time is wasted either going back into the stacks to collect the volumes or reshelving extra volumes which were pulled. Rapido should be able…
7 votes -
Replace uploaded file when resending to patron
Sometimes someone makes a mistake when scanning an article or book chapter and we need to send a second file to the patron. Currently, when we upload the second file to Rapido it creates a second URL for retrieval which is then sent to the patron. However–especially if we notice the error before the patron does–the patron often clicks on the first URL sent to them instead of the URL with the correct scan. This leads to patrons emailing us complaining that their scans aren’t right or can’t be opened and we have to email them the new file. We…
6 votes -
Switch Self Registration Alma Letter to Partner Welcome Letter
We set up the Self Registration feature in Alma for Rapido so libraries can register as partners not using Alma Resource Sharing. One of the biggest issues is the welcome Letter triggered by the process is the Patron Welcome Letter and not the Partner Welcome Letter, regardless of if the partner fills out the individual or organization registration form. This is an issue because the Partner Welcome Letter does not send the partner the username and password they need to login, while the Partner Welcome Letter does.
We propose the following enhancement:
- If the Organization option is selected in Registration,…
6 votes -
Title sort - skip character!
PLEASE use skip character in the title sort. It's entirely disconcerting to have any application utilizing bibliographic data ignore it!
6 votes -
Create Purchase Requests from Rejected Borrowing Requests
When creating a purchase request from a borrowing request that was rejected by the last partner on the rota, staff don't see the pop-up window where they can choose to keep the borrowing request active alongside the purchase request or cancel the borrowing request. Instead, staff are taken directly to the purchase request form with their name added as the requester and the borrowing request remains active. We would prefer to choose whether to cancel the borrowing request or keep the borrowing request active alongside the purchase request. This is particularly important in situations where we have exhausted all avenues…
6 votes -
Invoices from Rapido to RapidR partners
Rapido lenders are able to send invoices to other Rapido libraries or to ISO partners, but are unable to send invoices to RapidR libraries. I am aware that RapidR does not involve lending fees. Ex Libris intends to allow lost/damaged fee invoicing, as seen by the not-yet-implemented "Lost/Damaged item fee" invoice field in Rapido.
Ex Libris has grandfathered Rapido libraries into RapidR, thus increasing the number of libraries I may need to bill for lost items without having a workable invoice function.
Please develop invoicing from Rapido to RapidR partners.
5 votes -
Provide email preview when drafting patron communications
I’d like to be able to see the complete email message when sending a patron query email, cancellation email, et cetera. It would be easier to write a better “message” if you could see the message section in the complete context of the email.
5 votes -
Create a way of marking borrowing requests visually for Staff Attention
Sometimes we receive borrowing requests that need special staff attention when the item is received or returned. Examples include:
When the other library is sending an invoice inside the item we are receiving
When the other library requests special handling in the use of the loaned item
When an item needs to be returned in special packaging or with insurance
When an item needs to be returned with accompanying IFLA vouchers
When an item has loose pieces which need to be checked for upon receipt or before return
When the item received in a request did not come from the…
5 votes -
Full request history for users
Enable users to access a complete history of all past requests, including cancelled requests.
Current gap: Cancelled requests are not visible to users
Impact: Users cannot track outcomes or reference past activity. This can lead to users requesting the same material again, especially with researchers requesting large numbers of requests.
5 votes -
Ability to "request again" immediately upon item's return.
In the case of a mis-ship/mis-fulfillment (wrong item supplied), even once the item is returned, upon requesting again, the user receives the message (paraphrased) 'similar request exists for this patron'. So the user is left sitting high and dry in limbo. Staff intervention can fix it, but it seems as if this could be automated easily through the application of a rule.
5 votes
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