Rapido
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We would love to be able to respond to every idea that is submitted, but this is not feasible. We are, however, committed to responding to the most popular ideas—those that have received the most points.
For more information please review our FAQ and guidelines. Thank you.
84 results found
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Differentiate Rapido Physical Offer
Is ist possible to differentiate Rapido Physical Offers by POD or by type of order?
We would like to have the possibility to be able to suppress the display of the Rapido Tile more specifically.
E.g. we would like to suppress the Rapido Tile for courier but not for home delivery.18 votes -
Add mediation rule action to add general message
Add a new mediation rule action to add a specified general message to the request before sending.
17 votes -
Print multiple slips for multivolume requests
For multivolume requests, only one shipping slip or return slip is printed even though Rapido knows there are multiple items involved in the request. Practitioners have a few workarounds right now: we can rubberband items together; we can photocopy the printed slip; or we can reprint the slip however many times is needed to have a slip per item. The second two options are a waste of time, and the first can lead to items with no paperwork attached to them if the rubber band breaks or the books otherwise become separated from each other. Rapido knows how many items…
15 votes -
Adjust a lost item fee to the Lenders cost
Summary:
Currently, when staff members need to adjust a fine or fee (for example, to correct the replacement cost of a lost item), the process requires deleting the existing fee and creating a new one. This creates a significant issue: the newly created fee is not correctly linked to the associated item record.Problem Description:
When a patron reports a lost or overdue item and is unable to locate it, staff adjust the charge to the cost from the lending library. However, because the system does not support direct modification of existing fees, staff must delete the original fee and…15 votes -
Recall lending loans (and block borrower renewal) when a local hold is placed in Rapido
When we lend a physical item through Rapido and one of our local patrons places a hold on that same item, no recall is triggered. The lending loan keeps its original due date, and the remote borrowing patron can even renew it — so the item comes back very late to satisfy our local hold, and our patron have to wait.
This contradicts standard local-loan fulfillment, where a hold automatically blocks renewal.
Proposed enhancement:
A local hold on an item currently on loan via Rapido (lending side) should trigger a recall, shorten the due date, and block any renewal by…14 votes -
Hide Rapido offer in locally held multi-volume works
We would like to hide the Rapido offer tile in the records of locally held multi-volume works. Please see the attached file for reference.
13 votes -
Auto‑Associate Article Records with the Correct Print Journal Issue in Primo/Rapido
Problem
When a patron discovers an article in Primo that is held only in print, the request workflow forces the user to manually choose a “Print volume” from a long list of volumes/issues. Patrons frequently select the wrong volume or issue because the mapping between the article’s metadata and the print holdings is not clear. This results in incorrect requests, delays, and additional staff mediation.
Desired Functionality
Primo/Rapido should automatically match an article’s citation metadata (volume, issue, year, month, pages) to the correct physical journal issue in Alma and pre‑populate the request accordingly—avoiding manual volume selection.
If multiple possible matches…13 votes -
Daily per user limit on Rapido borrowing requests
Rapido mediation rules currently allow institutions to set the maximum number of requests per user within a certain number of months.
An additional improvement would be to expand the mediation rules to allow institutions a maximum number of requests per user per day(s). This functionality would support the workflows of departments with limited staff to process the needs of a larger user population.
Current functionality is insufficient or overly cumbersome. For instance, copyright rules allow institutions to set a maximum number of requests per user for a specific resource, but this only resets at the start of each calendar year.…
13 votes -
Lending search
In the Lending interface for Rapido, it defaults to "Author" search. Is there any way to change this to "Title" and make it "sticky"? Ideally, it would be per user but if not possible, per institution would be fine too.
12 votes -
Add more fields to the right pane quick edit 'Request form (as filled by requester)' in Rapido
In Rapido, the 'Request form (as filled by requester)' section on the right pane has some great features. It allows staff to quickly access and edit some of the request form fields. However, certain crucial fields are missing from this section, limiting its effectiveness.
Current benefits:
1. Hovering over a field shows a tooltip containing its complete contents. This means staff don't have to open the request to edit, navigate to the field and use the across arrow on the text field to slowly read its full contents. Sometimes important information is missed if this step isn’t taken.
2. Staff…11 votes -
Match "Send email to partner" design with “Send query to patron” to include External ID and CC
The 2024 August release introduced the "Send email to partner" feature. We would like this feature to match the current “Send query to patron” function found in the Borrowing Request.
Currently the "Send email to partner" feature lacks some critical information.
In the Lending Requests, the External identifier and Bibliographic details are missing. We also notice it does not have the cc (carbon copy) functionality.
Lacking External ID in the subject makes it extremely difficult for libraries on both sides to action the request. Lacking the ability to cc addresses means we must check between the generic email and the…
10 votes -
Transit times via Analytics Reports
We would like to have a clear view of transit times in Rapido, in order to ensure an efficient user experience, optimize internal workflows and enable accurate calculations of the various relevant dates.
To assess these service times, it is important to define the topology for which the solution is being proposed: We will assume two universities (UniversityA and UniversityB) participating in a Rapido pod. Each university has a central point (branchI and branchJ), which is the only branch responsible for handling shipments. In addition, each university has many other branches.
The total time from when…
10 votes -
Add additional fields to Rapido request form for physical requests
When patrons request odd editions of items, we’re left wondering whether that’s what they meant. Do they really want the British edition for some reason, or is that just what they found first? Do they really want the German language edition of this graphic novel? We would love the ability to add fields for “this edition only” and “this language only” added to the Rapido request forms for physical requests. Additionally, these could be customizable fields that each library could give text to and add to the form. Asking for additional information from the patron up front would lead to…
9 votes -
Automatically repopulate bibliographic data when changing standard number
Sometimes when we’re changing an ISBN or OCLC number, we’re changing editions - from ebook to print book, from international edition to local edition, etc. We know Rapido is pulling metadata from somewhere when those numbers change because the cover image of books change. It would be helpful if the system also changed the other standard bibliographic data - edition, place of publication, publisher, and year - based on the new ISBN. This ensures that we’re sending consistent information to our lenders without having to waste time inputting all that data ourselves.
9 votes -
Provide options to exclude newly published works from "Physical Participation Items" (Lending Policies).
Most libraries prefer not to lend newly purchased physical books via resource sharing. Currently, the most effective way to manage this in Rapido is by excluding specific items within the Participation Items configuration.
However, the existing filtering options—Material Type, Item Policy, and Location—are insufficient for managing this need efficiently. We would like to request the addition of a ""Publication Date"" criteria. Specifically, we need the ability to exclude items based on:
A rolling timeframe (e.g., published within the last X years).
A fixed date range (e.g., published before or after the current year).
Adding this attribute would significantly streamline our…
9 votes -
在My Request--排序方式中,除“状态”、题名以外，增加以“请求日期”排序的方式,方便申请者查找。谢谢。
在Rapido Starter用户界面：My Request--排序方式中,增加以“请求日期”排序的方式,方便申请者查找。谢谢。
9 votes -
Allow Borrowing Request Print Slips to Print Regardless of Status
Currently for Borrowing Requests that were not received, no print slip is printed. We would like to be able to print a pick slip at any point during an active requests. There are times were self-owned items require a shelf-check as our items such as journals do not have item records so we need to confirm that we own the item before forwarding it to a lending library or cancelling the request as owned. There is no way to print this information easily if Print Slip cannot be initiated. Please allow for Print Slips to print regardless of the status…
8 votes -
Add functionality to print receive slips for Pickup Anywhere requests at the pickup location
Add existing Rapido functionality to Pickup Anywhere requests. When receiving Rapido items for pickup by our patrons at our library, a receive slip prints (we also call this the "holdshelf slip"). This slip has the patron's name printed on the edge for easy filing on our holdshelf.
When receiving Rapido Pickup Anywhere items for pickup at our library (by other libraries' patrons), a receive slip does not print. We have to look in Alma for the patron's name and hand-write a slip for the holdshelf.
We would love to see consistent functionality for Pickup Anywhere requests.
8 votes -
Allow us to show or hide the physical or digital aspects of the Blank ILL form
Currently, the Blank ILL form can only be displayed in an all-or-nothing fashion. Much like the Rapido tiles, please allow us to show or hide the physical and/or digital aspects of the Blank ILL form separately. For example, during campus closures, we would like to be able to suspend all physical requesting via the Blank ILL form, but continue to allow digital requests.
8 votes -
Volume information from RapidR requests should import to Rapido
Sometimes we’ll get a request for a single volume from a multivolume set where RapidR shows which volume the patron wants, but that information hasn’t transferred into Rapido and doesn’t show on the pull slip. In these cases, someone has to take the extra step to log into Rapid to find out whether volume information is available, which is a waste of time. Usually it isn’t obvious that the title is a multivolume set, so additional time is wasted either going back into the stacks to collect the volumes or reshelving extra volumes which were pulled. Rapido should be able…
7 votes
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