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Rapido

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47 results found

  1. Item set to unavailable as soon as requested via Rapido

    Currently, an item linked to a lending request is only set to unavailable after it has been shipped. When the lending request still has status Being processed, the linked item remains available.
    Consequently, when several requests placed in a short time-frame on the same title are placed, the algorithm attributes all of them to the same lending library, while copies from other libraries are available.

    If the item would be made unavailable as soon as it is requested, following requests would calculate different partners for which the items are available. Requests on the same title would then be better dispatched…

    128 votes
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    4 comments  ·  Other  ·  Admin →
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  2. Patron wants to receive particular material type through Rapido

    Patrons select sometimes a particular material type, e.g. an audio book in our Primo VE. With Rapido, if patrons request their preferred media, e.g. the audio book of a title, the Rapido lending request is sometimes placed on a different material type, e.g. a physical book. This is not what patrons expect.

    The lending library cannot not know which format the patron wants, and therefore sends a wrong document to the pickup library.

    This happens when there are separate bibliographic records per material type in the Primo VE search result. However, in the Global Title Index (GTI), the material type…

    155 votes
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  3. Rapido to parse all volume formats for multivolume works

    Currently, when requesting volumes of multivolume works, the Rapido tile can only parse the following volume formats from the item description:
     
    "3" (digits only)
    "v.3" (no space)
    "v. 3" (with space)
     
    This affects the Refine Offer function: if the patron inputs a string that Rapido cannot parse (for example, "XII", "Jan", "Bd. 3" as written in the item description), it disregards that volume information. This usually gives a positive result (terms are displayed disregarding the volume's availability), places the request on title level (whole multivolume work) without linking the wanted volume (item) to the Rapido request. In such…

    243 votes
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    Under Review  ·  3 comments  ·  Other  ·  Admin →
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  4. Check mark for offer refinement

    In the moltivolume form, after the refine of the offer is finished, a icon or a text message should be displayed that indicates to the user that the process is done (see attached image).

    102 votes
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    0 comments  ·  Discovery  ·  Admin →
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  5. Add more fields to the right pane quick edit 'Request form (as filled by requester)' in Rapido

    In Rapido, the 'Request form (as filled by requester)' section on the right pane has some great features. It allows staff to quickly access and edit some of the request form fields. However, certain crucial fields are missing from this section, limiting its effectiveness.

    Current benefits:
    1. Hovering over a field shows a tooltip containing its complete contents. This means staff don't have to open the request to edit, navigate to the field and use the across arrow on the text field to slowly read its full contents. Sometimes important information is missed if this step isn’t taken.
    2. Staff…

    11 votes
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  6. Add "additional format" question to all patron forms

    There is currently a checkbox titled "Allow other format" under "Request attributes" in Rapido to indicate whether a patron will accept a format other than the one requested. This checkbox is currently used only when staff are placing requests on behalf of a patron, but it would be useful to have this information for all requests. Currently, if a patron requests an ebook and we are unable to get it we have to email them to find out if they can take a physical version. This adds a lot of additional time, especially if the patron doesn’t see our first…

    40 votes
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  7. Place reservations on title level instead of item level

    When a user creates in Rapido a reservation on a copy that is not available, the reservation should be created at the title level. Because, if there are multiple items not unavailable, the reservation is placed on a specific item. If another item becomes available sooner, the reservation is not moved to that item. The patron has to wait for the item that was reserved when the reservation was placed, even if another item might be available sooner. For this reason, a reservation should be created at the title level instead of the item level.

    75 votes
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  8. Display Rapido partner status accurately on the partner record

    Currently, when a Rapido partner is manually added to the rota for a borrowing request, the partner record status is displayed as ‘Active’ even when the partner is temporarily inactive for lending. This can be confusing for staff members who are responsible for adding partners to the rota and can result in more time being spent mediating a request than is ideal. To address this issue, the partner status should be displayed as ‘Inactive’ during the period when the Rapido partner is temporarily inactive for lending. This will help ensure that staff members only send requests to active partners and…

    19 votes
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  9. Borrowing mediation rule to consider Item Policy/TOUs

    Rapido currently considers a title available for request if it is part of a configured participating set.

    When a borrowing mediation rule is configured with parameter ownership + availability, borrowing requests are intercepted if the IZ owns the title and that its related item is available. The problem is that requests are intercepted even when items do not have a loanable policy in the IZ in question (e.g. on-site use only). Indeed, the availability parameter of the rule considers "item in place", and not the presence of an item in any of the Rapido participating sets.

    We would like the…

    11 votes
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  10. Configurable lending request reject reasons

    There are currently 25 lending request reject reasons in Rapido. That is too many, many that don't make sense for our institution and workflow. We would like to be able to configure the lending request reject reasons - add some, remove some, and rename some. There is currently no table in Alma to do this and Ex Libris cannot update this through a service request either.
    The 25 lending request reject reasons as of March 2, 2023 are listed in the file included in this Idea Exchange.

    72 votes
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  11. Add the ability to cancel rejected requests

    Requests that are rejected by partner have most of the same options as other requests, but they are missing the option to cancel the request. We would like cancel to appear as an option for rejected requests.

    25 votes
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  12. Make presence or absence of Blank ILL form configurable

    Currently, the Blank ILL form can only be toggled on or off. Please make the presence or absence of the Blank ILL form configurable. This requires two things. 1) Incorporate Blank ILL form into Display Logic Rules. For example, libraries would like to be able to hide this form from certain user groups. 2) Much like the Rapido tiles, allow us to show or hide the physical or digital aspects of the Blank ILL form. For example, during campus closures, we would like to be able to suspend all physical requesting via the Blank ILL form, but continue to allow…

    26 votes
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    1 comment  ·  Discovery  ·  Admin →
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  13. Don't require a pickup location for digital (article and book chapter scan) requests

    If the Resource Sharing Request Type is Digital (article or book chapter), and the request will be delivered digitally, the request form should not require a pickup location. This is confusing to users and meaningless for the workflow.

    For many single-campus/single-library institutions, this is not a problem, because a default library can be selected.

    For institutions with multiple libraries, where users are not assigned a default library in the patron record, this is an embarrassing and clunky problem.

    22 votes
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  14. Add item title to ship item physically screen

    When shipping an item physically from the lending request, the only identifier on the shipping item screen is the External ID. Please add the request title to this screen so the staff member processing the request can do a final check that the book they're about to ship/scan is the correct one for the request. See screenshot.

    9 votes
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  15. Add "Reported" Filter to the Borrowing Side of Rapido

    We use the Reported filter in Lending lets us filter between items that have been printed (Reported=Yes) and requests that have not been printed (Reported=No). We use this to make sets to print pull slips in Lending without accidently reprinting anything.

    We would like this in Borrowing to help us with our return label Sets. We could then have one Set for items that have been returned and need a shipping label printed. Currently we have to have multiple Sets and it is confusing trying to figure out which items have been printed and shipped and items that need a…

    3 votes
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  16. Add borrowing library to Change Rapido Request Terms Letter

    Use case: When a rapido request can’t be fulfilled by library A and is rejected > Rota starts. If there is a change in costs, time, and so on the patron receives the Change Rapido Request Terms Letter e-mail. Theoretically, they are then allowed to cancel the request in Primo. If they are too late (which will probably be the case) they have to contact the library.

    Problem: There is no contact detail of the borrowing library attached to the request in the letter XML, only the name of the IZ-level entity. Patrons do not have enough information in the…

    17 votes
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  17. Title sort - skip character!

    PLEASE use skip character in the title sort. It's entirely disconcerting to have any application utilizing bibliographic data ignore it!

    2 votes
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    0 comments  ·  Discovery  ·  Admin →
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  18. Automatically populate requester email address if empty for lending digital requests

    If the Requester Email field is empty on a digital request, Rapido doesn’t prevent the item from being shipped. We would like Rapido to provide a pop-up message to prevent the item from being shipped if the requester email field is empty. The pop-up message would provide the option for the staff to choose the preferred email address on the partner record or enter a different email address.

    15 votes
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  19. Add option to filter out Global title index results without any offer

    Hi

    Copied from Primo Idea Exchange (44 votes so far)
    https://ideas.exlibrisgroup.com/forums/308176-primo/suggestions/46738303-add-option-to-filter-out-global-title-index-result

    "When creating a scope that include CDI records non filtered per availability (Rapido-CDI expanded index), Global title index without any offer (no Get it section, no view online section and no item available in the Rapido tile) are retrieved. These records are owned by libraries participating in any POD (outside of ours) of Rapido.

    We would like to have an option to exclude the Global title index results without an offer."

    Example in the screenshot.

    https://slsp-ube.primo.exlibrisgroup.com/discovery/fulldisplay?vid=41SLSP_UBE:UBE&search_scope=DN_and_CI_unfiltered&tab=DN_and_CI_unfiltered&docid=cdi_globaltitleindex_catalog_349550458&lang=en&context=PC (but you'd need a log in to see the Rapido tile).

    12 votes
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    2 comments  ·  Discovery  ·  Admin →
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  20. Add additional fields to Rapido request form for physical requests

    When patrons request odd editions of items, we’re left wondering whether that’s what they meant. Do they really want the British edition for some reason, or is that just what they found first? Do they really want the German language edition of this graphic novel? We would love the ability to add fields for “this edition only” and “this language only” added to the Rapido request forms for physical requests. Additionally, these could be customizable fields that each library could give text to and add to the form. Asking for additional information from the patron up front would lead to…

    6 votes
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    0 comments  ·  Discovery  ·  Admin →
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