Rapido
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92 results found
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GTI to distinguish between different languages
The GTI often considers documents in different languages as if they were the same entity if the title and the publication year correspond. But in reality a publication and its translation in other languages can have the same title quite easily, one only needs to think of biographies to get good examples (e.g. titles like “Picasso”). It is very complicated to explain to patron users why they get a book in a different language. And it can be frustrating for them, as they need to place a new request and wait much longer than expected before getting what they wanted.…
115 votes -
Borrowing requests (RS) - hide Renewal option in My Account when it is rejected
When a user tries to renew a Rapido loan in his Account and it is not possible (for example, because there is a reservation of that item), the system doesn't alert that the renewal is not possible and the Renew button appears again.
This information is confusing for the user, an informative message should be displayed, just like it does with local loans: NO RENEWAL. It should work like in local loans.
82 votes -
Note to partner between RapidILL partners
When delivery documents electronically, we would like to send notes to and through RapidILL partners. Currently, we can send a Note to Rapido partners. It would be very useful if this works between RapidILL partners to communicate some information to them when we deliver PDF files to them. Now we can see "Note to partner" but the borrower doesn't receive the lender information.
92 votes -
Option to hide specific Global Title Index records from Primo results
Rapido libraries currently have no control over which Global Title Index (GTI) records appear in their Primo search results.
For example, some GTI records closely resemble local records for which the library does have holdings, but are not the same resource. This can confuse users, as when they select the GTI record instead of the local record, they may incorrectly conclude that the library does not provide access to the resource.
In other cases, there are GTI records for resources that the library knows cannot be supplied through Rapido and the request options have been hidden. But the records still…
41 votes -
Pick up period should not affect loan duration
Unfortunately, with Rapido, the length of the pick up period can have a severe impact on the loan period. Under the current setup, the time the item is on the hold shelf until it is loaned to the patron is not taken into consideration. This means that the loan period can be significantly shortened, particularly when there is a waiting reservation, e.g. items with a short loan period may be recalled after only a few days if they are picked up late. This is difficult for customers to understand, especially since regular loans work differently. Considering the courier costs involved,…
32 votes -
Recall lending loans (and block borrower renewal) when a local hold is placed in Rapido
When we lend a physical item through Rapido and one of our local patrons places a hold on that same item, no recall is triggered. The lending loan keeps its original due date, and the remote borrowing patron can even renew it — so the item comes back very late to satisfy our local hold, and our patron have to wait.
This contradicts standard local-loan fulfillment, where a hold automatically blocks renewal.
Proposed enhancement:
A local hold on an item currently on loan via Rapido (lending side) should trigger a recall, shorten the due date, and block any renewal by…52 votes -
Support file exchange via Odyssey
While we are able to send and receive files with other Alma, Rapido, and RapidILL libraries via RapidX, the resource sharing world is much larger than these three systems. While ExLibris talks about supporting interoperability, we are not yet able to receive files using the file sharing method dominant among our peers, even though its platform is open source. Odyssey is a major player in the library secure file exchange world, and while we stress to our partners that they need to send non-returnables to us via other methods, often folks forget, deliver via Odyssey, and assume the request is…
43 votes -
Send Documents via Link for non-Alma peer-to-peer partners
Would like to have the option to send documents larger than 25M via link for non-Alma peer-to-peer partners. Currently our work around is to store on a SharePoint site for the Partners to retrieve. Enabling this process for all partners would make the process of delivering documents through Rapido more efficient and streamlined for both staff and patrons.
17 votes -
Apply the lending institution’s permanent barcode to a borrowing request's temporary barcode when no duplicate exist
Problem
Currently, Rapido applies a prefix to the temporary barcode for items received by a borrowing institution when lending and borrowing partners do not have shared barcodes enabled. Clarivate indicates this behavior is necessary to prevent barcode duplication, which could otherwise cause system errors.
However, this creates challenges for institutions with multiple service points. If a patron loses the paperwork associated with a resource sharing request that includes a prefixed barcode, frontline staff must recognize the item is a resource sharing request and understand that the barcode includes a prefix in order to process the return correctly. In many cases,…
25 votes -
Improvement to Lost/Replacement invoice functionality
We are so grateful for the Lost/Replacement invoice functionality recently included in Rapido. Currently that feature sends an "e-mail" with invoice information to the invoice recipient. I've been finding that some library's billing departments do not accept this sort of e-mail as an official invoice. When this happens we have to create an off-system invoice pulling in all the information from the original e-mail. This creates more work for both the borrowers and the lenders trying to process the invoice.
Potential Solution:
I propose that in addition to the information in the e-mail, the system generates a PDF invoice that…11 votes -
Display labels of the Rapido Task List also in the Pick from Shelf list
As labels are a very useful way to organize incoming and pending lending requests, we suggest giving them more visibility and making them visible also in the Pick from Shelf List.
This would increase efficiency and improve transparency and communication between staff users who are mainly using the Rapido Task List, and staff users who check the Pick from Shelf List to prepare documents e.g. for shipping.
Rapido labels could appear as simple additional notes in Pick from Shelf entries, for example.
15 votes -
Rapido API : OpenURL to Rapido Request Form
Ability to take an OpenURL to populate a form than can then be submitted to Rapido. Currently users are taken from the OpenURL to Primo NDE, then have to click the Request button to get to the Rapido form. Before moving to Rapido, users could go from the OpenURL to an ILLiad request form to submit the request. (this is coming from WorldCat but I could see other uses for it)
11 votes -
Lending search
In the Lending interface for Rapido, it defaults to "Author" search. Is there any way to change this to "Title" and make it "sticky"? Ideally, it would be per user but if not possible, per institution would be fine too.
12 votes -
Sort by due date
Currently in borrowing requests we can sort by creation date, update date, last interest date, and title. In lending requests we can sort by those as well shelving location. In both areas, we would like to be able to sort by due date.
This would allow us to create sets that will help us manage both loaned books as well as books still on the hold shelf as we approach the end of spring term. Many of our students leave for the summer with books still checked out that our due while they're in some random place, or with books…
15 votes -
Enable lenders to change the due date on a request after it has already been received by the borrowing library.
A book my library sent out on a resource sharing request took a long time to arrive at the borrowing library. They received it and had only 2 weeks before it was due back. They contacted me and asked if the book could be renewed. On their side of things they were getting a no renewals message. I gave them a new due date. But when I tried to change the due date on my end, there is no way to change it.
It would be really great to be able to do this. Thanks!
5 votes -
Switch Self Registration Alma Letter to Partner Welcome Letter
We set up the Self Registration feature in Alma for Rapido so libraries can register as partners not using Alma Resource Sharing. One of the biggest issues is the welcome Letter triggered by the process is the Patron Welcome Letter and not the Partner Welcome Letter, regardless of if the partner fills out the individual or organization registration form. This is an issue because the Partner Welcome Letter does not send the partner the username and password they need to login, while the Partner Welcome Letter does.
We propose the following enhancement:
- If the Organization option is selected in Registration,…
6 votes -
Enable direct review of requests by a particular Partner
We have migrated from ILLiad to Rapido. Our patrons/customers can now self register which creates an Alma User and Partner, and then place their digitization requests. And with the new features, we are able to fulfill, and then bill for this fulfillment work.
Our customers are often law firms, engineering firms, non-local independent researchers, etc. who are using our Primo site and not their own University library system to place their requests.
It would help us provide better customer service if we could more directly review the request history for a particular Partner. Perhaps add an action option from the…
7 votes -
Automatic locking and visual indicators for in-progress requests
Enable the system to detect when a request is being viewed or edited, lock it from editing by other users, and clearly display that it is being worked on.
Current gap: Staff cannot see when another user is working on a request without manually assigning it, and requests are not locked when being edited
Impact:
Adds cognitive load and extra manual steps
Risk of duplicate work if not locked when editing
Particularly problematic with large teams and part-time staff as the way the system works it’s not easy to separate requests from each other. There’s a high likelihood that people…
4 votes -
Full request history for users
Enable users to access a complete history of all past requests, including cancelled requests.
Current gap: Cancelled requests are not visible to users
Impact: Users cannot track outcomes or reference past activity. This can lead to users requesting the same material again, especially with researchers requesting large numbers of requests.
6 votes -
Add 'Use Rapido Pod Terms' and 'Rapido Partner' columns to add partners action on rota tab
When attempting to add a partner to a borrowing request from the Rota tab > Add partners action, staff have noticed that the 'Use Rapido Pod Terms' and 'Rapido Partner' columns are missing, see screenshot 'Add partners from rota'.
Both columns are essential for accurately identifying the correct partner and efficiently submitting requests using pod terms. When these columns are missing at the point of need, the workflow slows down significantly. Staff must spend extra time trying to determine the correct partner, especially for requests to send to Rapido partners since it's not possible to identify at a glance which…
48 votes
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