Rapido
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84 results found
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Note to partner between RapidILL partners
When delivery documents electronically, we would like to send notes to and through RapidILL partners. Currently, we can send a Note to Rapido partners. It would be very useful if this works between RapidILL partners to communicate some information to them when we deliver PDF files to them. Now we can see "Note to partner" but the borrower doesn't receive the lender information.
92 votes -
Accessibility Needs Field for PDF Requests in Rapido
Overview
This proposal recommends enhancing Rapido request forms within Alma/Primo to allow patrons to indicate accessibility requirements for PDF document delivery at the point of request. Capturing this information upstream enables resource sharing staff to proactively produce accessible documents, aligning workflows with current accessibility standards and regulatory requirements.
FOR FULL PROPOSAL SEE ATTACHED DOCUMENTProposed Solution
Introduce a configurable field within Rapido request forms labeled "Accessibility Needs".
Option 1: New Dedicated Field
• Add an optional checkbox or dropdown field:
o "I require an accessible PDF"
• When selected, display a conditional message:
o "Accessible PDFs require additional processing and…44 votes -
Resource Sharing Requests: Make sorting order sticky
Currently, in the list of Resource Sharing Requests the Borrowing Requests are by default sorted by update date descending and the Lending Requests by creation date ascending. Our preferences differ from this, and we would like the sorting order to be sticky.
85 votes -
Recall lending loans (and block borrower renewal) when a local hold is placed in Rapido
When we lend a physical item through Rapido and one of our local patrons places a hold on that same item, no recall is triggered. The lending loan keeps its original due date, and the remote borrowing patron can even renew it — so the item comes back very late to satisfy our local hold, and our patron have to wait.
This contradicts standard local-loan fulfillment, where a hold automatically blocks renewal.
Proposed enhancement:
A local hold on an item currently on loan via Rapido (lending side) should trigger a recall, shorten the due date, and block any renewal by…14 votes -
Lending search
In the Lending interface for Rapido, it defaults to "Author" search. Is there any way to change this to "Title" and make it "sticky"? Ideally, it would be per user but if not possible, per institution would be fine too.
12 votes -
Add 'Use Rapido Pod Terms' and 'Rapido Partner' columns to add partners action on rota tab
When attempting to add a partner to a borrowing request from the Rota tab > Add partners action, staff have noticed that the 'Use Rapido Pod Terms' and 'Rapido Partner' columns are missing, see screenshot 'Add partners from rota'.
Both columns are essential for accurately identifying the correct partner and efficiently submitting requests using pod terms. When these columns are missing at the point of need, the workflow slows down significantly. Staff must spend extra time trying to determine the correct partner, especially for requests to send to Rapido partners since it's not possible to identify at a glance which…
48 votes -
Daily per user limit on Rapido borrowing requests
Rapido mediation rules currently allow institutions to set the maximum number of requests per user within a certain number of months.
An additional improvement would be to expand the mediation rules to allow institutions a maximum number of requests per user per day(s). This functionality would support the workflows of departments with limited staff to process the needs of a larger user population.
Current functionality is insufficient or overly cumbersome. For instance, copyright rules allow institutions to set a maximum number of requests per user for a specific resource, but this only resets at the start of each calendar year.…
13 votes -
Auto‑Associate Article Records with the Correct Print Journal Issue in Primo/Rapido
Problem
When a patron discovers an article in Primo that is held only in print, the request workflow forces the user to manually choose a “Print volume” from a long list of volumes/issues. Patrons frequently select the wrong volume or issue because the mapping between the article’s metadata and the print holdings is not clear. This results in incorrect requests, delays, and additional staff mediation.
Desired Functionality
Primo/Rapido should automatically match an article’s citation metadata (volume, issue, year, month, pages) to the correct physical journal issue in Alma and pre‑populate the request accordingly—avoiding manual volume selection.
If multiple possible matches…13 votes -
Provide options to exclude newly published works from "Physical Participation Items" (Lending Policies).
Most libraries prefer not to lend newly purchased physical books via resource sharing. Currently, the most effective way to manage this in Rapido is by excluding specific items within the Participation Items configuration.
However, the existing filtering options—Material Type, Item Policy, and Location—are insufficient for managing this need efficiently. We would like to request the addition of a ""Publication Date"" criteria. Specifically, we need the ability to exclude items based on:
A rolling timeframe (e.g., published within the last X years).
A fixed date range (e.g., published before or after the current year).
Adding this attribute would significantly streamline our…
9 votes -
Improve multivolume parser functionality
In February 2026, we submitted a support ticket regarding Rapido requests that we received from other institutions for multiple volumes in a series. We owned only one of the volumes; therefore, only one of the requests should have come to us. In addition, Rapido seemingly picked random barcodes from our holdings to send to Caiasoft (our remote storage management system), even for the volume that we own.
After a lengthy investigation, Support responded: "The issue is that the request data contains an errant comma in the Volume field....It looks like the problem [the Multivolume Parser] ran into was that the…
7 votes -
Hide Pod Terms
Issue:
Since going live on Rapido in 2022 I have consistently received requests from staff and librarians asking for more control over the appearance of pod terms on the Rapido tiles. The bold parts of the tile are not editable at all and have created many patron complaints when the terms are not met because either A) the first library in the pod request order is unable to fill the book for some reason or B) the book is delayed due to shipping issues or staffing issues. These complaints are why this is a consistent issue brought up by librarians…
23 votes -
Sort by due date
Currently in borrowing requests we can sort by creation date, update date, last interest date, and title. In lending requests we can sort by those as well shelving location. In both areas, we would like to be able to sort by due date.
This would allow us to create sets that will help us manage both loaned books as well as books still on the hold shelf as we approach the end of spring term. Many of our students leave for the summer with books still checked out that our due while they're in some random place, or with books…
5 votes -
Add functionality to print receive slips for Pickup Anywhere requests at the pickup location
Add existing Rapido functionality to Pickup Anywhere requests. When receiving Rapido items for pickup by our patrons at our library, a receive slip prints (we also call this the "holdshelf slip"). This slip has the patron's name printed on the edge for easy filing on our holdshelf.
When receiving Rapido Pickup Anywhere items for pickup at our library (by other libraries' patrons), a receive slip does not print. We have to look in Alma for the patron's name and hand-write a slip for the holdshelf.
We would love to see consistent functionality for Pickup Anywhere requests.
8 votes -
Automatic locking and visual indicators for in-progress requests
Enable the system to detect when a request is being viewed or edited, lock it from editing by other users, and clearly display that it is being worked on.
Current gap: Staff cannot see when another user is working on a request without manually assigning it, and requests are not locked when being edited
Impact:
Adds cognitive load and extra manual steps
Risk of duplicate work if not locked when editing
Particularly problematic with large teams and part-time staff as the way the system works it’s not easy to separate requests from each other. There’s a high likelihood that people…
2 votes -
Full request history for users
Enable users to access a complete history of all past requests, including cancelled requests.
Current gap: Cancelled requests are not visible to users
Impact: Users cannot track outcomes or reference past activity. This can lead to users requesting the same material again, especially with researchers requesting large numbers of requests.
2 votes -
Allow us to show or hide the physical or digital aspects of the Blank ILL form
Currently, the Blank ILL form can only be displayed in an all-or-nothing fashion. Much like the Rapido tiles, please allow us to show or hide the physical and/or digital aspects of the Blank ILL form separately. For example, during campus closures, we would like to be able to suspend all physical requesting via the Blank ILL form, but continue to allow digital requests.
8 votes -
Hide Rapido offer in locally held multi-volume works
We would like to hide the Rapido offer tile in the records of locally held multi-volume works. Please see the attached file for reference.
13 votes -
Print each volume’s individual barcode on its hold slip “Resource Request Slip Letter”
When receiving a multivolume set on a single Rapido request, each volume gets its own individual temporary barcode. However, when printing hold slips (“Resource Request Slip Letter”), each volume’s hold slip prints with the barcode of the first volume that’s scanned into the request. This is a problem because libraries place their barcodes in different places on the book, so inevitably our circulation student staff will use the barcode on the hold slip to check out the book that they just took off the hold shelf instead of hunting for the barcode on the book. Why wouldn’t they? The slip…
5 votes -
Local due date not synced with system updates
When patron account expirations are updated across the system, Rapido loan due dates are not updated. Physical loans received can have a due date later than the expiration dates, and currently staff need to manually update due dates after the system updates. This leads to patron confusion about due dates, and added staff hours. We'd propose a change that allows Rapido loan due dates to be correctly attributed when patron accounts are renewed.
2 votes -
Create a way of marking borrowing requests visually for Staff Attention
Sometimes we receive borrowing requests that need special staff attention when the item is received or returned. Examples include:
When the other library is sending an invoice inside the item we are receiving
When the other library requests special handling in the use of the loaned item
When an item needs to be returned in special packaging or with insurance
When an item needs to be returned with accompanying IFLA vouchers
When an item has loose pieces which need to be checked for upon receipt or before return
When the item received in a request did not come from the…
2 votes
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