Rapido
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96 results found
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Full request history for users
Enable users to access a complete history of all past requests, including cancelled requests.
Current gap: Cancelled requests are not visible to users
Impact: Users cannot track outcomes or reference past activity. This can lead to users requesting the same material again, especially with researchers requesting large numbers of requests.
5 votes -
Provide options to exclude newly published works from "Physical Participation Items" (Lending Policies).
Most libraries prefer not to lend newly purchased physical books via resource sharing. Currently, the most effective way to manage this in Rapido is by excluding specific items within the Participation Items configuration.
However, the existing filtering options—Material Type, Item Policy, and Location—are insufficient for managing this need efficiently. We would like to request the addition of a ""Publication Date"" criteria. Specifically, we need the ability to exclude items based on:
A rolling timeframe (e.g., published within the last X years).
A fixed date range (e.g., published before or after the current year).
Adding this attribute would significantly streamline our…
9 votes -
Hide Rapido offer in locally held multi-volume works
We would like to hide the Rapido offer tile in the records of locally held multi-volume works. Please see the attached file for reference.
17 votes -
Rapido API : OpenURL to Rapido Request Form
Ability to take an OpenURL to populate a form than can then be submitted to Rapido. Currently users are taken from the OpenURL to Primo NDE, then have to click the Request button to get to the Rapido form. Before moving to Rapido, users could go from the OpenURL to an ILLiad request form to submit the request. (this is coming from WorldCat but I could see other uses for it)
3 votes -
Hide Pod Terms
Issue:
Since going live on Rapido in 2022 I have consistently received requests from staff and librarians asking for more control over the appearance of pod terms on the Rapido tiles. The bold parts of the tile are not editable at all and have created many patron complaints when the terms are not met because either A) the first library in the pod request order is unable to fill the book for some reason or B) the book is delayed due to shipping issues or staffing issues. These complaints are why this is a consistent issue brought up by librarians…
23 votes -
Improvement to Lost/Replacement invoice functionality
We are so grateful for the Lost/Replacement invoice functionality recently included in Rapido. Currently that feature sends an "e-mail" with invoice information to the invoice recipient. I've been finding that some library's billing departments do not accept this sort of e-mail as an official invoice. When this happens we have to create an off-system invoice pulling in all the information from the original e-mail. This creates more work for both the borrowers and the lenders trying to process the invoice.
Potential Solution:
I propose that in addition to the information in the e-mail, the system generates a PDF invoice that…1 vote -
Print each volume’s individual barcode on its hold slip “Resource Request Slip Letter”
When receiving a multivolume set on a single Rapido request, each volume gets its own individual temporary barcode. However, when printing hold slips (“Resource Request Slip Letter”), each volume’s hold slip prints with the barcode of the first volume that’s scanned into the request. This is a problem because libraries place their barcodes in different places on the book, so inevitably our circulation student staff will use the barcode on the hold slip to check out the book that they just took off the hold shelf instead of hunting for the barcode on the book. Why wouldn’t they? The slip…
8 votes -
Require Users to Select a Pickup Location for RSS Requests
In the current RSS request form, the pickup location is automatically pre-filled with the first available location. Sometimes users overlook this field and submit the request without changing it to their preferred pickup location. As a result, when the item arrives, they may be surprised to find that it was sent to a different location and have to travel across campus to pick it up.
I would suggest leaving the default pickup location blank and requiring users to select a location before submitting the request. This would help prevent requests form being submitted with an unintended pickup location.
3 votes -
Add functionality to print receive slips for Pickup Anywhere requests at the pickup location
Add existing Rapido functionality to Pickup Anywhere requests. When receiving Rapido items for pickup by our patrons at our library, a receive slip prints (we also call this the "holdshelf slip"). This slip has the patron's name printed on the edge for easy filing on our holdshelf.
When receiving Rapido Pickup Anywhere items for pickup at our library (by other libraries' patrons), a receive slip does not print. We have to look in Alma for the patron's name and hand-write a slip for the holdshelf.
We would love to see consistent functionality for Pickup Anywhere requests.
8 votes -
Notification for automatic cancellations (Need By Date)
Allow configuration to send a patron notification when a request is automatically cancelled due to the need-by date passing.
Current gap: Requests can be cancelled silently
Impact: Users may not realise their request has expired, leading to confusion and follow-up queries. It's particularly an issue because users also cannot see cancelled requests in the request history. Only current requests are visible in their accounts. This is not ideal for busy researchers.
4 votes -
Allow us to show or hide the physical or digital aspects of the Blank ILL form
Currently, the Blank ILL form can only be displayed in an all-or-nothing fashion. Much like the Rapido tiles, please allow us to show or hide the physical and/or digital aspects of the Blank ILL form separately. For example, during campus closures, we would like to be able to suspend all physical requesting via the Blank ILL form, but continue to allow digital requests.
8 votes -
Add a dedicated category and request workflows for Youth & Children’s Activity Printables in Rapido
Currently, Rapido works fantastically for academic articles, book chapters, and interlibrary physical loans. However, public libraries and combined academic-community libraries frequently share educational and activity materials for youth literacy programs, library workshops, and community events.
We suggest adding a dedicated resource sub-category for "Printable Educational & Engagement Materials" within the Rapido digital delivery and resource sharing workflows. Library staff often need to exchange high-quality activity packs for children’s reading hours or cognitive skills workshops—such as curated https://www.funboxie.com/printables/spot-difference and visual puzzles.
Having standardized metadata tags, usage licensing checkmarks, and direct print preview support for these printable assets in Rapido would save…
1 vote -
Create a way of marking borrowing requests visually for Staff Attention
Sometimes we receive borrowing requests that need special staff attention when the item is received or returned. Examples include:
When the other library is sending an invoice inside the item we are receiving
When the other library requests special handling in the use of the loaned item
When an item needs to be returned in special packaging or with insurance
When an item needs to be returned with accompanying IFLA vouchers
When an item has loose pieces which need to be checked for upon receipt or before return
When the item received in a request did not come from the…
5 votes -
History of loan facet addition
Any request regardless of status can move to the overdue status. At this point, staff or sets can no longer differentiate between items that have been loaned or not. This makes it impossible to distinguish through sets which items are ready to pull from our hold shelves (a separate workflow from local hold pulls) because they've never been checked out and have now reached their due date and are ready to be returned to their partners.
We would appreciate if the facets would include the option to show items that have been loaned but may currently be in a different…
3 votes -
Local due date not synced with system updates
When patron account expirations are updated across the system, Rapido loan due dates are not updated. Physical loans received can have a due date later than the expiration dates, and currently staff need to manually update due dates after the system updates. This leads to patron confusion about due dates, and added staff hours. We'd propose a change that allows Rapido loan due dates to be correctly attributed when patron accounts are renewed.
2 votes -
Enable requestor/partners to see open and completed digitization requests in Primo
We are in the process of migrating from ILLiad to Rapido for digitization requests. Our patrons/customers can now self register which creates an Alma User and Partner, and then place their digitization requests. And with the new features, we are able to fulfill, and then bill for this fulfillment work.
A feature that our customers had in ILLiad, and is not available in Alma/Primo/Rapido is to sign into Primo, and see open and completed Rapido digitization requests.
These customers are law firms, engineering firms, non-local independent researchers, etc. who are using our Primo site and not their own University library…
3 votes -
Enable lenders to change the due date on a request after it has already been received by the borrowing library.
A book my library sent out on a resource sharing request took a long time to arrive at the borrowing library. They received it and had only 2 weeks before it was due back. They contacted me and asked if the book could be renewed. On their side of things they were getting a no renewals message. I gave them a new due date. But when I tried to change the due date on my end, there is no way to change it.
It would be really great to be able to do this. Thanks!
1 vote -
Note to Patron for Digital Local Upload
It would often be helpful to include a note to the patron when filling local, digital borrowing requests. This would allow us to provide further context or resources about an uploaded file or link to the patron when filling requests with owned materials through the local fill process.
For instance, for owned digital materials, we would like to paste the permalink for the digital holding in the catalog into the URL field and use this as an opportunity to educate the patron on how to access the material themselves instead of uploading the file we own directly to them. However,…
1 vote -
Show original source of GTI records
Our patrons can find some pretty unique items through the GTI records in Primo, especially as more libraries place archival records in their catalogs. However, they expect to be able to request these items via interlibrary loan, and without any way to tell whose catalog the record originated from we are having trouble finding items which are listed in the GTI but not listed in OCLC’s Worldcat. We would like the original source of GTI records to be accessible to resource sharing staff on the backend. If there are more than three sources for a given record, only three can…
4 votes -
Adjust a lost item fee to the Lenders cost
Summary:
Currently, when staff members need to adjust a fine or fee (for example, to correct the replacement cost of a lost item), the process requires deleting the existing fee and creating a new one. This creates a significant issue: the newly created fee is not correctly linked to the associated item record.Problem Description:
When a patron reports a lost or overdue item and is unable to locate it, staff adjust the charge to the cost from the lending library. However, because the system does not support direct modification of existing fees, staff must delete the original fee and…15 votes
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