Rapido
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87 results found
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Print each volume’s individual barcode on its hold slip “Resource Request Slip Letter”
When receiving a multivolume set on a single Rapido request, each volume gets its own individual temporary barcode. However, when printing hold slips (“Resource Request Slip Letter”), each volume’s hold slip prints with the barcode of the first volume that’s scanned into the request. This is a problem because libraries place their barcodes in different places on the book, so inevitably our circulation student staff will use the barcode on the hold slip to check out the book that they just took off the hold shelf instead of hunting for the barcode on the book. Why wouldn’t they? The slip…
5 votes -
History of loan facet addition
Any request regardless of status can move to the overdue status. At this point, staff or sets can no longer differentiate between items that have been loaned or not. This makes it impossible to distinguish through sets which items are ready to pull from our hold shelves (a separate workflow from local hold pulls) because they've never been checked out and have now reached their due date and are ready to be returned to their partners.
We would appreciate if the facets would include the option to show items that have been loaned but may currently be in a different…
3 votes -
Local due date not synced with system updates
When patron account expirations are updated across the system, Rapido loan due dates are not updated. Physical loans received can have a due date later than the expiration dates, and currently staff need to manually update due dates after the system updates. This leads to patron confusion about due dates, and added staff hours. We'd propose a change that allows Rapido loan due dates to be correctly attributed when patron accounts are renewed.
2 votes -
Enable requestor/partners to see open and completed digitization requests in Primo
We are in the process of migrating from ILLiad to Rapido for digitization requests. Our patrons/customers can now self register which creates an Alma User and Partner, and then place their digitization requests. And with the new features, we are able to fulfill, and then bill for this fulfillment work.
A feature that our customers had in ILLiad, and is not available in Alma/Primo/Rapido is to sign into Primo, and see open and completed Rapido digitization requests.
These customers are law firms, engineering firms, non-local independent researchers, etc. who are using our Primo site and not their own University library…
3 votes -
Enable lenders to change the due date on a request after it has already been received by the borrowing library.
A book my library sent out on a resource sharing request took a long time to arrive at the borrowing library. They received it and had only 2 weeks before it was due back. They contacted me and asked if the book could be renewed. On their side of things they were getting a no renewals message. I gave them a new due date. But when I tried to change the due date on my end, there is no way to change it.
It would be really great to be able to do this. Thanks!
1 vote -
Note to Patron for Digital Local Upload
It would often be helpful to include a note to the patron when filling local, digital borrowing requests. This would allow us to provide further context or resources about an uploaded file or link to the patron when filling requests with owned materials through the local fill process.
For instance, for owned digital materials, we would like to paste the permalink for the digital holding in the catalog into the URL field and use this as an opportunity to educate the patron on how to access the material themselves instead of uploading the file we own directly to them. However,…
1 vote -
Create a way of marking borrowing requests visually for Staff Attention
Sometimes we receive borrowing requests that need special staff attention when the item is received or returned. Examples include:
When the other library is sending an invoice inside the item we are receiving
When the other library requests special handling in the use of the loaned item
When an item needs to be returned in special packaging or with insurance
When an item needs to be returned with accompanying IFLA vouchers
When an item has loose pieces which need to be checked for upon receipt or before return
When the item received in a request did not come from the…
2 votes -
Adjust a lost item fee to the Lenders cost
Summary:
Currently, when staff members need to adjust a fine or fee (for example, to correct the replacement cost of a lost item), the process requires deleting the existing fee and creating a new one. This creates a significant issue: the newly created fee is not correctly linked to the associated item record.Problem Description:
When a patron reports a lost or overdue item and is unable to locate it, staff adjust the charge to the cost from the lending library. However, because the system does not support direct modification of existing fees, staff must delete the original fee and…15 votes -
Notification for automatic cancellations (Need By Date)
Allow configuration to send a patron notification when a request is automatically cancelled due to the need-by date passing.
Current gap: Requests can be cancelled silently
Impact: Users may not realise their request has expired, leading to confusion and follow-up queries. It's particularly an issue because users also cannot see cancelled requests in the request history. Only current requests are visible in their accounts. This is not ideal for busy researchers.
1 vote -
Allow changes to Rapido expected delivery date
While most Rapido digital requests are delivered within 24 hours, we experienced cases in which this was not true. Patrons come to expect this rapidity and are disappointed when the article arrives after more than one day.
If we could alter the expected delivery date (not just the hours label), it would be helpful. Even if most requests are received within 24 hours, changing patrons' expectations would be helpful.
Thank you for considering this idea!
3 votes -
Attempt to balance loaning and borrowing within a pod
We recently joined, and then 3 months later withdrew from, the US Pod. We were lending twice as many books as we were borrowing, and since it's reciprocal, it was a net cost for us when you include the shipping costs. We would want to join again, if there was a load balancing function that reprioritized lenders based on who was a net lender vs a net borrower. It would not need to be perfectly equal; maybe a quarterly review and adjustment. The current load balancing as I understand it only balances per day, which was not working for us.…
1 vote -
Add additional parameters to a "send borrower document delivery rules" in RAPIDO
We would like some additional parameters added to the Send borrower document delivery rules in RAPIDO. The user group, stat category and partner is not sufficient. We would like to see Label = and request note contains to the list of options as this would catch new users submitting requests for OCR in the notes.
3 votes -
Send resource sharing requests directly to pick up locations
Have the option to send the pick up location's address (where the pick up location is a library not requests with personal delivery selected) to the lending library to have the request sent directly to the pick up location rather than to the Resource sharing library.
A little tick box to receive resource sharing requests could be good, similar to screen shot.
33 votes -
Differentiate Rapido Physical Offer, Location of Partner, and Lend/Borrow Transaction Date-Range
We need to reconcile our charges for outgoing mail--of both lent (supplied) and borrowed (returned) by fiscal year (i.e. date-range), and I am not able to find a way to discern what was shipped, what was not, what was sent by courier (=no postage required), and what was sent via U.S. Mail.
If there's a way to do this that I'm not seeing in Analytics, I'm happy to learn more. I've been looking in Analytics, and have also looked at available filters in the Rapido interface and am seeing no possibility of filtering to include or exclude a specific date-range.
3 votes -
Expand more fields to input ILL code for book chapter lending
We currently use autoholding for Wiley UBCM trials and purchased titles in a single E-collection, "Wiley Online Library - Autoholding Books." This workflow worked well until our Library implemented ebook chapter inter-library loan (ILL) for Wiley purchased titles using Rapido. Due to Alma’s technical limitation, we need to add an ILL code to the internal description of E-collections that allow ILL, which cannot be done in our current setup. Therefore, we plan to separate Wiley UBCM trials and purchased titles into two different E-collections.
We request an enhancement to Alma to include more fields for ILL codes, ideally at the…
3 votes -
Show original source of GTI records
Our patrons can find some pretty unique items through the GTI records in Primo, especially as more libraries place archival records in their catalogs. However, they expect to be able to request these items via interlibrary loan, and without any way to tell whose catalog the record originated from we are having trouble finding items which are listed in the GTI but not listed in OCLC’s Worldcat. We would like the original source of GTI records to be accessible to resource sharing staff on the backend. If there are more than three sources for a given record, only three can…
1 vote -
Hide unrequestable formats in the GTI
Our librarians and patrons are increasingly frustrated with the number of records in the GTI for items not available through requesting. We would like the ability to configure what format types appear in our GTI search profiles. This way our library can decide to hide all streaming video from appearing in the search for our patrons. Basically, a built in behind the scenes filter.
This is how I think it would work. In the search profile settings, add a place where systems librarians can select what formats they want visible in the GTI. For example they can select Book, DVD,…
94 votes -
Book strap generation
Hello,
We manually create book bands that go around the front cover of our incoming borrowed Rapido books. The strap has information like, due date, pick up location, etc. It would be great if Rapido had an option to generate a book strap with custom fields that can be enabled depending on what information each library likes on their book strap.1 vote -
In Rapido Primo profile, filter out full text resources provided by our library.
When our patrons link to our Rapido Primo profile, the results include full-text resources provided by our library. This is confusing to our patrons. This should only include resources that can be requested from other libraries.
1 vote -
Hide Rapido tile with availability by the borrowing library
We would like to have the option to hide the Rapido tile with availability by the borrowing library, because we do not have a campus structure and the IZ is made up of widely scattered libraries.
23 votes
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