Rapido
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60 results found
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Volume information from RapidR requests should import to Rapido
Sometimes we’ll get a request for a single volume from a multivolume set where RapidR shows which volume the patron wants, but that information hasn’t transferred into Rapido and doesn’t show on the pull slip. In these cases, someone has to take the extra step to log into Rapid to find out whether volume information is available, which is a waste of time. Usually it isn’t obvious that the title is a multivolume set, so additional time is wasted either going back into the stacks to collect the volumes or reshelving extra volumes which were pulled. Rapido should be able…
8 votes -
Replace uploaded file when resending to patron
Sometimes someone makes a mistake when scanning an article or book chapter and we need to send a second file to the patron. Currently, when we upload the second file to Rapido it creates a second URL for retrieval which is then sent to the patron. However–especially if we notice the error before the patron does–the patron often clicks on the first URL sent to them instead of the URL with the correct scan. This leads to patrons emailing us complaining that their scans aren’t right or can’t be opened and we have to email them the new file. We…
6 votes -
Match "Send email to partner" design with “Send query to patron” to include External ID and CC
The 2024 August release introduced the "Send email to partner" feature. We would like this feature to match the current “Send query to patron” function found in the Borrowing Request.
Currently the "Send email to partner" feature lacks some critical information.
In the Lending Requests, the External identifier and Bibliographic details are missing. We also notice it does not have the cc (carbon copy) functionality.
Lacking External ID in the subject makes it extremely difficult for libraries on both sides to action the request. Lacking the ability to cc addresses means we must check between the generic email and the…
10 votes -
Invoices from Rapido to RapidR partners
Rapido lenders are able to send invoices to other Rapido libraries or to ISO partners, but are unable to send invoices to RapidR libraries. I am aware that RapidR does not involve lending fees. Ex Libris intends to allow lost/damaged fee invoicing, as seen by the not-yet-implemented "Lost/Damaged item fee" invoice field in Rapido.
Ex Libris has grandfathered Rapido libraries into RapidR, thus increasing the number of libraries I may need to bill for lost items without having a workable invoice function.
Please develop invoicing from Rapido to RapidR partners.
5 votes -
Full partner records for RapidILL partners
Our Rapido, ISO, and email partners all get full partner records in Rapido. However, our Rapid partners just get a per-request import of contact information from the Rapid directory that we can’t augment or otherwise work with. We want partner records for RapidILL partners to appear in the Resource Sharing Partner List; they could either appear only in the Institution list, or appear in the Community list so we could copy them into the Institution list to edit them. This would let us augment the information from Rapid with customizable fields currently available in the partner record interface, allow us…
6 votes -
Create Analytics report based on Patron Query template
We would like to run analytics based on patron query emails to see how many times we’re sending certain messages to our patron, such as that their request exceeds copyright or that we already own the item they are requesting. Having access to this information could improve our services in the future, as it could show places where we need to focus efforts on patron education or where we need to change something about how we do things.
2 votes -
Resupplying a Request - be made avaliable for non - rapido requests
"Resupplying a Request"
Currently "resupply" a document on the Lending side is possible only for Rapido/RapidILL requests and not other Alma Resource Sharing Partner requests such as requests from ISO LADD partners.
However most Alma libraries have requests coming from difference sources and now this feature is creating different workflows, making it too hard to use, i.e. Rapiod request can use "resupply", Non Rapid requests via ISO partners cannot, staff will have to use email to resupply.
We'd like to see all requests coming into Alma can be resupply using this feature.
Case #07262909
Currently "Resupplying a Request" works if…
4 votes -
Add RapidILL pod information to Rapido
Libraries are part of different RapidILL pods with different agreements around fulfillment time and loan length. We would like RapidILL pod information to import into Rapido and be available in Analytics.
1 vote -
Check mark for offer refinement
In the moltivolume form, after the refine of the offer is finished, a icon or a text message should be displayed that indicates to the user that the process is done (see attached image).
117 votes -
Add Lending Mediation Rules
It would be extremely helpful to have Lending Mediation Rules similar to the Borrowing Mediation Rules. Even if the rules only added labels to use with Sets would be a huge improvement.
Thank you,
Chris14 votes -
Add "additional format" question to all patron forms
There is currently a checkbox titled "Allow other format" under "Request attributes" in Rapido to indicate whether a patron will accept a format other than the one requested. This checkbox is currently used only when staff are placing requests on behalf of a patron, but it would be useful to have this information for all requests. Currently, if a patron requests an ebook and we are unable to get it we have to email them to find out if they can take a physical version. This adds a lot of additional time, especially if the patron doesn’t see our first…
50 votes -
Allow Borrowing Request Print Slips to Print Regardless of Status
Currently for Borrowing Requests that were not received, no print slip is printed. We would like to be able to print a pick slip at any point during an active requests. There are times were self-owned items require a shelf-check as our items such as journals do not have item records so we need to confirm that we own the item before forwarding it to a lending library or cancelling the request as owned. There is no way to print this information easily if Print Slip cannot be initiated. Please allow for Print Slips to print regardless of the status…
4 votes -
Combine email partners
We would like to be able to combine email partners the same way we can now combine ISO partners. This would be helpful in cases where multiple libraries on a campus combine into one symbol. We don’t want to delete the partner libraries we are no longer using because we want to retain the stats, but they clutter up our list of partners and are too easy for someone who doesn’t know that the ILL departments have merged to click accidentally (i.e. if someone were requesting a book from Harvard Law and didn’t know that the main Harvard ILL department…
1 vote -
Add more fields to the right pane quick edit 'Request form (as filled by requester)' in Rapido
In Rapido, the 'Request form (as filled by requester)' section on the right pane has some great features. It allows staff to quickly access and edit some of the request form fields. However, certain crucial fields are missing from this section, limiting its effectiveness.
Current benefits:
1. Hovering over a field shows a tooltip containing its complete contents. This means staff don't have to open the request to edit, navigate to the field and use the across arrow on the text field to slowly read its full contents. Sometimes important information is missed if this step isn’t taken.
2. Staff…11 votes -
Display Rapido partner status accurately on the partner record
Currently, when a Rapido partner is manually added to the rota for a borrowing request, the partner record status is displayed as ‘Active’ even when the partner is temporarily inactive for lending. This can be confusing for staff members who are responsible for adding partners to the rota and can result in more time being spent mediating a request than is ideal. To address this issue, the partner status should be displayed as ‘Inactive’ during the period when the Rapido partner is temporarily inactive for lending. This will help ensure that staff members only send requests to active partners and…
23 votes -
Add External ID as customize option to "Pick From Shelf" data for display
This would be especially helpful when scanning articles for RapidILL.
1 vote -
Add library location to ILL Request History tab
When looking at the History tab of an ILL request, you can see the history of all the actions taken (e.g. shipped, received, returned, etc). And, you can see who initiated the action under Operator. However, you cannot see where the action was taken. For example, at our institution, we have 5 branch library locations where some staff work at multiple branches. When an item is returned for example, we can see the Operator's ID, but not where the action took place. I noticed this in an effort to hunt down a lost item - but the staff who returned…
4 votes -
Ability to "request again" immediately upon item's return.
In the case of a mis-ship/mis-fulfillment (wrong item supplied), even once the item is returned, upon requesting again, the user receives the message (paraphrased) 'similar request exists for this patron'. So the user is left sitting high and dry in limbo. Staff intervention can fix it, but it seems as if this could be automated easily through the application of a rule.
4 votes -
Add the ability to cancel rejected requests
Requests that are rejected by partner have most of the same options as other requests, but they are missing the option to cancel the request. We would like cancel to appear as an option for rejected requests.
37 votes -
Make presence or absence of Blank ILL form configurable
Currently, the Blank ILL form can only be toggled on or off. Please make the presence or absence of the Blank ILL form configurable. This requires two things. 1) Incorporate Blank ILL form into Display Logic Rules. For example, libraries would like to be able to hide this form from certain user groups. 2) Much like the Rapido tiles, allow us to show or hide the physical or digital aspects of the Blank ILL form. For example, during campus closures, we would like to be able to suspend all physical requesting via the Blank ILL form, but continue to allow…
36 votes
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