We are so grateful for the Lost/Replacement invoice functionality recently included in Rapido. Currently that feature sends an "e-mail" with invoice information to the invoice recipient. I've been finding that some library's billing departments do not accept this sort of e-mail as an official invoice. When this happens we have to create an off-system invoice pulling in all the information from the original e-mail. This creates more work for both the borrowers and the lenders trying to process the invoice.

Potential Solution:
I propose that in addition to the information in the e-mail, the system generates a PDF invoice that is attached to the e-mail (similar to the process for sending an ALA request) where the information is mapped into a standard invoice template. It should include information about the lender, borrower (including addresses), the request (Identifier, Title, Due date or damage info), cost, processing fee and a place where notes about payment/replacement could be included.

I am attaching a sample template with information we would normally include. Perhaps some of the specific institutional inclusions could be mapped in by settings in configuration.