Rapido
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87 results found
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Add "additional format" question to all patron forms
There is currently a checkbox titled "Allow other format" under "Request attributes" in Rapido to indicate whether a patron will accept a format other than the one requested. This checkbox is currently used only when staff are placing requests on behalf of a patron, but it would be useful to have this information for all requests. Currently, if a patron requests an ebook and we are unable to get it we have to email them to find out if they can take a physical version. This adds a lot of additional time, especially if the patron doesn’t see our first…
59 votes -
Resupplying a Request - be made avaliable for non - rapido requests
"Resupplying a Request"
Currently "resupply" a document on the Lending side is possible only for Rapido/RapidILL requests and not other Alma Resource Sharing Partner requests such as requests from ISO LADD partners.
However most Alma libraries have requests coming from difference sources and now this feature is creating different workflows, making it too hard to use, i.e. Rapiod request can use "resupply", Non Rapid requests via ISO partners cannot, staff will have to use email to resupply.
We'd like to see all requests coming into Alma can be resupply using this feature.
Case #07262909
Currently "Resupplying a Request" works if…
4 votes -
Add RapidILL pod information to Rapido
Libraries are part of different RapidILL pods with different agreements around fulfillment time and loan length. We would like RapidILL pod information to import into Rapido and be available in Analytics.
1 vote -
Combine email partners
We would like to be able to combine email partners the same way we can now combine ISO partners. This would be helpful in cases where multiple libraries on a campus combine into one symbol. We don’t want to delete the partner libraries we are no longer using because we want to retain the stats, but they clutter up our list of partners and are too easy for someone who doesn’t know that the ILL departments have merged to click accidentally (i.e. if someone were requesting a book from Harvard Law and didn’t know that the main Harvard ILL department…
1 vote -
Add more fields to the right pane quick edit 'Request form (as filled by requester)' in Rapido
In Rapido, the 'Request form (as filled by requester)' section on the right pane has some great features. It allows staff to quickly access and edit some of the request form fields. However, certain crucial fields are missing from this section, limiting its effectiveness.
Current benefits:
1. Hovering over a field shows a tooltip containing its complete contents. This means staff don't have to open the request to edit, navigate to the field and use the across arrow on the text field to slowly read its full contents. Sometimes important information is missed if this step isn’t taken.
2. Staff…11 votes -
Display Rapido partner status accurately on the partner record
Currently, when a Rapido partner is manually added to the rota for a borrowing request, the partner record status is displayed as ‘Active’ even when the partner is temporarily inactive for lending. This can be confusing for staff members who are responsible for adding partners to the rota and can result in more time being spent mediating a request than is ideal. To address this issue, the partner status should be displayed as ‘Inactive’ during the period when the Rapido partner is temporarily inactive for lending. This will help ensure that staff members only send requests to active partners and…
23 votes -
Ability to "request again" immediately upon item's return.
In the case of a mis-ship/mis-fulfillment (wrong item supplied), even once the item is returned, upon requesting again, the user receives the message (paraphrased) 'similar request exists for this patron'. So the user is left sitting high and dry in limbo. Staff intervention can fix it, but it seems as if this could be automated easily through the application of a rule.
5 votes -
Add External ID as customize option to "Pick From Shelf" data for display
This would be especially helpful when scanning articles for RapidILL.
1 vote -
Add library location to ILL Request History tab
When looking at the History tab of an ILL request, you can see the history of all the actions taken (e.g. shipped, received, returned, etc). And, you can see who initiated the action under Operator. However, you cannot see where the action was taken. For example, at our institution, we have 5 branch library locations where some staff work at multiple branches. When an item is returned for example, we can see the Operator's ID, but not where the action took place. I noticed this in an effort to hunt down a lost item - but the staff who returned…
4 votes -
Add the ability to cancel rejected requests
Requests that are rejected by partner have most of the same options as other requests, but they are missing the option to cancel the request. We would like cancel to appear as an option for rejected requests.
41 votes -
Title sort - skip character!
PLEASE use skip character in the title sort. It's entirely disconcerting to have any application utilizing bibliographic data ignore it!
6 votes -
Ability to change barcode scanned items in a lending request.
We would like the ability to change the scanned item if the wrong item that is scanned in to fulfill the request is allocated to the wrong request.
31 votes -
Add "Reported" Filter to the Borrowing Side of Rapido
We use the Reported filter in Lending lets us filter between items that have been printed (Reported=Yes) and requests that have not been printed (Reported=No). We use this to make sets to print pull slips in Lending without accidently reprinting anything.
We would like this in Borrowing to help us with our return label Sets. We could then have one Set for items that have been returned and need a shipping label printed. Currently we have to have multiple Sets and it is confusing trying to figure out which items have been printed and shipped and items that need a…
1 vote -
Add additional fields to Rapido request form for physical requests
When patrons request odd editions of items, we’re left wondering whether that’s what they meant. Do they really want the British edition for some reason, or is that just what they found first? Do they really want the German language edition of this graphic novel? We would love the ability to add fields for “this edition only” and “this language only” added to the Rapido request forms for physical requests. Additionally, these could be customizable fields that each library could give text to and add to the form. Asking for additional information from the patron up front would lead to…
9 votes -
Automatically repopulate bibliographic data when changing standard number
Sometimes when we’re changing an ISBN or OCLC number, we’re changing editions - from ebook to print book, from international edition to local edition, etc. We know Rapido is pulling metadata from somewhere when those numbers change because the cover image of books change. It would be helpful if the system also changed the other standard bibliographic data - edition, place of publication, publisher, and year - based on the new ISBN. This ensures that we’re sending consistent information to our lenders without having to waste time inputting all that data ourselves.
9 votes -
Search by multiple fields at once on Rapido request list
We should be able to search by multiple fields at once on a given Rapido request list -- e.g., by title and by requester on the Borrowing Requests list.
24 votes -
Change a request from digital to physical and vice versa once received
Sometimes a lender supplies an entire book as an ebook instead of a print book or sends the physical book when we requested a chapter and it’s not always caught before we receive it. We would like a way to change a received request from digital to physical and vice versa.
7 votes -
Add search by book chapter title
Rapido allows us to search by article title, but not book chapter title. We would like to be able to search by book chapter title as well.
4 votes -
Enable back-and-forth of requests between Resource Sharing and Purchase Request
Request Description: Often we’ll send requests that are difficult to get via resource sharing to acquisitions by creating a purchase request from Rapido. However, in doing so create a separate request and never find out whether the patron actually got their item. This means that if a patron comes with us with questions, we can’t answer them. (Is acquisitions working on it? Did they cancel it? Who knows!) It also means that if acquisitions can’t purchase the item for some reason, they have no way to send the request back to us so we can try again with those more…
7 votes -
Provide email preview when drafting patron communications
I’d like to be able to see the complete email message when sending a patron query email, cancellation email, et cetera. It would be easier to write a better “message” if you could see the message section in the complete context of the email.
5 votes
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