Display Rapido partner status accurately on the partner record
Currently, when a Rapido partner is manually added to the rota for a borrowing request, the partner record status is displayed as ‘Active’ even when the partner is temporarily inactive for lending. This can be confusing for staff members who are responsible for adding partners to the rota and can result in more time being spent mediating a request than is ideal. To address this issue, the partner status should be displayed as ‘Inactive’ during the period when the Rapido partner is temporarily inactive for lending. This will help ensure that staff members only send requests to active partners and avoid confusion.
It’s important to note that there is currently no way to tell whether a Rapido partner is unavailable for lending, other than receiving a rejected message after staff have gone to the trouble of adding the partner to the rota and sending the request. By accurately reflecting the partner status on the partner record, it can help staff members save time and effort by avoiding sending requests to inactive partners.
See the attached screenshot showing the partner status column when deciding which partner to add to the rota.