Notification for automatic cancellations (Need By Date)
Allow configuration to send a patron notification when a request is automatically cancelled due to the need-by date passing.
Current gap: Requests can be cancelled silently
Impact: Users may not realise their request has expired, leading to confusion and follow-up queries. It's particularly an issue because users also cannot see cancelled requests in the request history. Only current requests are visible in their accounts. This is not ideal for busy researchers.
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Lauren Kilby
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