Use original item in Primo VE instead of the temporary one
From the patron account in Primo, for Rapido loans, there are clickable links to the bib record which displays the item as if it belong to the borrowing library.
This display is misleading as a patron user believes that the document is owned by the borrowing library.
The display of the item can be supressed via configuration, but the bib record stay visible with an empty getit section, which lead patron users thinking that something doesn’t work in the view.
This idea exchange is to suggest analysing this workflow and if it is possible to link from the Library Card to the original item instead of the temporary one.
Fabiano
shared this idea
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Fabiano
commented
Another problem caused by the temporary records is the Excel export.
If a previous loan was requested in the GetIt section, the Excel export works as expected. However, if the previous loan was requested via Rapido, the Excel export does not work. Interestingly, it is not an issue for the RIS export.