Patron wants to receive particular material type through Rapido
Patrons select sometimes a particular material type, e.g. an audio book in our Primo VE. With Rapido, if patrons request their preferred media, e.g. the audio book of a title, the Rapido lending request is sometimes placed on a different material type, e.g. a physical book. This is not what patrons expect.
The lending library cannot not know which format the patron wants, and therefore sends a wrong document to the pickup library.
This happens when there are separate bibliographic records per material type in the Primo VE search result. However, in the Global Title Index (GTI), the material type is not used to distinguish records and they are deduplicated. As a result, the Rapido offer does not distinguish by material type while the Primo Search does.
We would like that bibliographic records for Rapido offers in the GTI distinguish material types so that patrons receive the correct material type of a document the bibliographic record indicates in Primo VE without any additional backwards and forwards sending of documents.
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Regula Sebastiao commented
Thank you for developing new borrowing mediation rules after a change in material type, this is good news already.
The original idea addresses a different issue, this is why we kindly ask you to review the idea again. Further detail can also be found in the SFC 06810393 where the present behaviour is described and documented in attachments with examples.
In short: Patrons want to and therefore must be able to order an item according to their preferred material type rather than another.
Example: if patrons order an audio-book, they want to receive this material tpye item (and not the physical one); or the other way around.
Patrons should be able to request an item of one material type without having to wait for a different material type arriving in the borrowing library.
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Simone Welti commented
Could you please explain this planned development in more details? How will the mediation rule be triggered? Will the system be able to identify that a request was sent by a user from the record of the book but ended up as a request for an audio book?
Is it not possible to improve the GTI? Why are media types or physical descriptions not taken into account?BTW: Here is an example of an order for a book resulting in an order for an audio book: https://slsp-zhdk.primo.exlibrisgroup.com/discovery/search?query=any,contains,martin%20walker%20chateau%20diogenes%20sechzehnte&tab=41SLSP_ZHK_DN_CI&search_scope=DN_and_CI&vid=41SLSP_ZHK:ZHDK&lang=en&offset=0