Patron wants to receive particular material type through Rapido
Patrons select sometimes a particular material type, e.g. an audio book in our Primo VE. With Rapido, if patrons request their preferred media, e.g. the audio book of a title, the Rapido lending request is sometimes placed on a different material type, e.g. a physical book. This is not what patrons expect.
The lending library cannot not know which format the patron wants, and therefore sends a wrong document to the pickup library.
This happens when there are separate bibliographic records per material type in the Primo VE search result. However, in the Global Title Index (GTI), the material type is not used to distinguish records and they are deduplicated. As a result, the Rapido offer does not distinguish by material type while the Primo Search does.
We would like that bibliographic records for Rapido offers in the GTI distinguish material types so that patrons receive the correct material type of a document the bibliographic record indicates in Primo VE without any additional backwards and forwards sending of documents.