3 results found
Since each lending library can hold a request for 4 working days, sometimes files are received after a long time (for example: if there are many libraries and each one takes 4 days to Unfill, before one library eventually fills it).
A solution to this could be to treat requests with only one match differently than requests with many matches, e.g., reduce the holding time for requests to 2 days when more than 1 library holds the item.79 votes
Sometimes libraries update Lending requests to Filled, but do not actually send the file via RapidX or any other way.
There should be a way to indicate that the file was not actually sent to the Borrowing library.62 votes
Under Tools > Statistics > Lending Summary/Borrowing Summary, the statistics shown on the screen can drill down to monthly level but when I clicked on Excel, the file does not breakdown to monthly level. We had to resort to copy and paste from the screen into an Excel file and format it. It would save staff time if the export includes the monthly statistics.3 votes
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