Capability to refine Digital Article requests and prevent them from being sent unless an offer is identified
Digital Article requests can be placed via RapidILL regardless of the availability of items. It can therefore happen that patron users request articles which are not present in any library collection, or that would be available but only in libraries where no digitization service is offered (resp. libraries which are no RapidILL partner).
This can lead to additional workload for staff users, who need to check pending requests to verify if there is any available item/partner or if they must be cancelled, and consequently also contact patron users to notify the unfulfilled request.
We therefore suggest introducing a refine functionality in order to prevent Digital Article requests if no offer can be identified. This would reduce the internal administrative work for library staff users, as well as help patrons getting the needed files without delay or frustrating rejections.
The issue was discussed in case 07062266 and considered as an enhancement.
Sabina Walder (SLSP)
shared this idea
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XIAOJUN MAO commented
Thanks for this helpful post about streamlining article requests! I love the idea of a 'refine' feature to filter unavailable items upfront—it’d cut down staff work and prevent frustration for users. Reducing rejected requests sounds like a win-win! Great suggestion! https://vccgenerator.top/
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Shopkin commented
By incorporating automated filters and validation steps, the process ensures that only well-defined here https://sportzfytvapk.com/, purposeful requests move forward, reducing wasted time on vague or incomplete submissions.
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Sabina Walder (SLSP)
commented
Handed in also as RAENH-I-1266 in CERV cycle for 2025