Digital Article requests can be placed via RapidILL regardless of the availability of items. It can therefore happen that patron users request articles which are not present in any library collection, or that would be available but only in libraries where no digitization service is offered (resp. libraries which are no RapidILL partner).
This can lead to additional workload for staff users, who need to check pending requests to verify if there is any available item/partner or if they must be cancelled, and consequently also contact patron users to notify the unfulfilled request.
We therefore suggest introducing a refine functionality in order to prevent Digital Article requests if no offer can be identified. This would reduce the internal administrative work for library staff users, as well as help patrons getting the needed files without delay or frustrating rejections.

The issue was discussed in case 07062266 and considered as an enhancement.