Get Notified When a Borrowing Request Is Created
In Alma, staff currently need to manually check the task list to see new borrowing requests. While the RapidILL web version allows email alerts, these are only sent once a request is fulfilled, not when it's created. We’re requesting a simple notification email at the time a borrowing request is submitted. This would help staff respond faster, because sometimes submitted requests have issues that need quick attention. Early notification would allow us to review and resolve problems sooner, improving turnaround and user satisfaction.
Asif Altaf
shared this idea
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Ali Shan Backlinks commented
This would be a very useful enhancement. A notification at the time a borrowing request is submitted would help staff catch incomplete or problematic requests early, instead of discovering them later in the task list. Faster review means quicker resolutions and better turnaround for patrons. Streamlining these small workflow bottlenecks can make a big operational difference—much like identifying system delays with tools such as https://bottleneckchecker.org/