Option to mark Home Delivery addresses added during requests as "Preferred"
Most of our patrons do not have a pre-registered address in their records, so we rely heavily on the Home Delivery option in Primo VE, which allows users to provide their address directly during the request process. While this feature is highly valued by our patrons, it presents a significant operational issue because these addresses are not automatically marked as "Preferred" in Alma. Consequently, this information does not appear on the patron’s activity page and, more critically, it cannot be retrieved within the Analytics Fulfillment subject area, where only preferred addresses are accessible for reporting.
To resolve this, we request that addresses added via request forms be automatically marked as preferred. If this poses a conflict for other institutions, we suggest implementing a configurable parameter in Alma to allow each institution to decide whether these addresses should be treated as preferred by default. This change is essential for us to effectively monitor and analyze the high costs associated with home delivery services, which currently require inefficient manual workarounds due to this lack of data visibility.
Francesc March Mir
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