Request for Enhancement of the "Patron Physical Item Request" Function
We would like to request an enhancement regarding the "Patron Physical Item Request" function.
Currently, Alma recommends using the "Patron Physical Item Request" function at the title level, and customer institutions are also using the function in the same way.
When a purchase request is made, notifications for item arrival and hold requests for interested users are also processed at the title level. As a result, when multiple items (e.g., volumes/issues) are ordered under a single title, even if several items are received by the library through that order, interested users receive a notification indicating that only one item has arrived (arrival notification or hold shelf notification).
In cases where multiple items are ordered under a single title, if there are interested users for that order (users who have checked "Notify user upon receiving/activation" and/or "Hold Item"), we request the following improvements:
- When the items are received by the library, a notification ("Notify user upon receiving/activation") should be sent to the interested users, informing them of the arrival of all received items associated with that order.
- When the items become available for use, a notification ("Hold Item") should be sent to the interested users, informing them of the availability of all items associated with that order.
We kindly ask that the function be modified accordingly.
Jieun Kim
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