Booking requests such as a Study room request should be canceled automatically after more than booking release time if it is not loaned
In this document: https://knowledge.exlibrisgroup.com/Alma/Product_Documentation/010Alma_Online_Help_(English)/030Fulfillment/080Configuring_Fulfillment/050Physical_Fulfillment#fulfillment.tou.termsOfUseManagement
Is indicated that if the booking release time passes and the requesting patron does not loan the resource, the booking request is still in effect but the resource can be loaned to another patron.
It would be very useful if the booking request, for example study room request, were canceled automatically after more than booking release time if it is not loaned. So we should not be pending to cancel them manually if it is not occupied.
Thanks in advanced!
The Handle Expired Booking Requests scheduled job considers all expired booking requests that are not in Failed, Rejected, or Completed statuses and cancels each request that meets the criteria. The job also anonymizes the request according to the institution’s request anonymization configuration.
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Anonymous commented
Sorry, My comment was wrong, I mean "Yes, but that job runs only once a day, so a study room could be shown as ocuped in Primo and it can't be loaned/requested during all the request period".
I will add a case with an example
Thanks!! -
Hi,
You mean that the availability calendar shows the resource as not available even though the release time has passed ? In that case, please file a SalesForce ticket for support. I wouldn't expect that to happen.
Thanks,
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Anonymous commented
Or... Can I ask the Exlibris team to schedule that job to be ran every 30 minutes?
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Anonymous commented
Dear Moshe,
Yes, but that job runs only once a day, so a study room could be shown as ocuped in Primo and it’s may not been loaned during all the day.
Now, staff must be alert to cancell manually that booking request and set that study room available. This should be done automatically.
Regards