Ability to reverse 'completed' requests in Resource Sharing
There are some occasions where we have completed a resource sharing request, and then later realise we aren't actually "finished" with the request.
Even if you change the status to something else (e.g. shipped physically), you are still unable to receive an item on the request number.
Would it be possible to create an option to 'un-complete' a request? Which would then give the request all the available options as active requests?
The July 2019 release has a feature for ‘Reactivate Resource Sharing Requests’.
For completed peer to peer resource sharing requests, a new row action, Reactivate Request, is available on the Resource Sharing Task List. This action may be used to reactivate a request that has been mistakenly marked as completed.
The option is available on both the borrowing and lending request task list.
For borrowing requests, a temporary item is recreated using the previous barcode with the process status set to ‘In resource sharing’.
For lending requests, the shipped item’s process status is set to In resource sharing and the item is relinked. The request status is Request Reactivated.See https://knowledge.exlibrisgroup.com/Alma/Release_Notes/010_2019/Alma_2019_Release_Notes?mon=201907BASE
James Coates commented
This was a successful NERS request in 2018 - 5659 - so is being developed.