1040 results found

1. Allow same-day booking with "days" booking resolution.

   We are testing the use of "days" booking resolution, as opposed to minutes. We notice that when patrons try to place a same-day request, they get the error: "Date must be in the future." This probably makes sense for some institutions, especially without a "lead-time" setting to provide buffer time. However, we have a collection of AV equipment that students can book same-day.

   This already works fine when staff make a same-day booking request in Alma using "day" resolution; the error only occurs when patrons try to do the same in Primo. I'm not sure if the necessary change would be an Alma or Primo development (maybe this should be a Primo ticket). Just the same, since Alma allows this already I'm hoping that making this consistent would be a relatively simple change.

   We are testing the use of "days" booking resolution, as opposed to minutes. We notice that when patrons try to place a same-day request, they get the error: "Date must be in the future." This probably makes sense for some institutions, especially without a "lead-time" setting to provide buffer time. However, we have a collection of AV equipment that students can book same-day.

   This already works fine when staff make a same-day booking request in Alma using "day" resolution; the error only occurs when patrons try to do the same in Primo. I'm not sure if the necessary change… more

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   0 comments  ·  Fulfillment - Requests  ·  Delete…  ·  Admin →
   Completed  ·  AdminMoshe Shechter (Alma Senior Product Manager, Ex Libris) responded

   In the April 2024 release, same-day booking is allowed.

2. Add "All" tab to Patron Services screen & 2-column view ("All x" & "X of this session") to Loan and Return tabs

   Patron Services area is too granular -- too many potential places to look for (or not see) information about various transactions, especially during busy times or high-stress interactions, especially for student workers. Information that patrons or staff need can too easily be missed.

   An "All" tab (ahead of the "Loans" tab) may assist -- it could list ALL recent transactions in a table (including loans, returns, requests, and network activity) with the type of transaction indicated in one column.

   Likewise, a two-column view in the Loans tab and/or the Returns tab could reduce the risk of a staff member missing transaction information because they have moved from "all loans" to "loans of this session" accidentally.

   Fewer clicks. More information displayed by default. Thank you for considering!

   Patron Services area is too granular -- too many potential places to look for (or not see) information about various transactions, especially during busy times or high-stress interactions, especially for student workers. Information that patrons or staff need can too easily be missed.

   An "All" tab (ahead of the "Loans" tab) may assist -- it could list ALL recent transactions in a table (including loans, returns, requests, and network activity) with the type of transaction indicated in one column.

   Likewise, a two-column view in the Loans tab and/or the Returns tab could reduce the risk of a staff member… more

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3. Enable separate authority control for LC children's subject headings (6xx second indicator 1).

   I have been told that the LC children's subject headings have been merged into the LC adult headings, and that therefore the only way to control those headings is to change the existing 2nd indicator 1 to 0. This is non-standard MARC coding per MARC 21 Format for Bibliographic Data, which specifies second indicator 1 for LC subject headings for children's literature. It is my understanding that other libraries requested this change, so the activation of a separate LC children's subject headings thesaurus should be an option for those libraries that wish to continue standard MARC coding practice.

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   2 comments  ·  Metadata Management  ·  Delete…  ·  Admin →
   Closed  ·  AdminErez Shabo (Product Manager, Ex Libris) responded

   Hello All,

   This idea has been closed as part of a cleanup process for ideas older than two years with fewer than 20 votes.

   This cleanup process is necessary to streamline our idea management process and ensure that the most relevant and impactful ideas receive the attention they deserve. If you still feel strongly about this idea, you may submit it via the NERS process.

   We value your feedback and encourage you to continue submitting and voting for ideas that you believe will enhance Alma.

   Alma Product Team

4. A more precise reloan limit embargo

   We wish to apply the reloan limit to avoid 24h items same user reloan, but actually the rule block loans on same title and same material type, wich has this side effect: a user return a item with loan policy 1 month (with no reloan limit rule applied) and he cannot reloan because the item is requested by another user, so he wants to loan the other item with a loan policy of 24h (with reloan limit rule applied) available but the loan is blocked anyway: we don't want this, so it is possibile to refine the same title/same material check adding a same policy/location and same library filter?

   We wish to apply the reloan limit to avoid 24h items same user reloan, but actually the rule block loans on same title and same material type, wich has this side effect: a user return a item with loan policy 1 month (with no reloan limit rule applied) and he cannot reloan because the item is requested by another user, so he wants to loan the other item with a loan policy of 24h (with reloan limit rule applied) available but the loan is blocked anyway: we don't want this, so it is possibile to refine the same title/same… more

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   1 comment  ·  Fulfillment - Loans  ·  Delete…  ·  Admin →
   Closed  ·  AdminErez Shabo (Product Manager, Ex Libris) responded

   Hello All,

   This idea has been closed as part of a cleanup process for ideas older than two years with fewer than 20 votes.

   This cleanup process is necessary to streamline our idea management process and ensure that the most relevant and impactful ideas receive the attention they deserve. If you still feel strongly about this idea, you may submit it via the NERS process.

   We value your feedback and encourage you to continue submitting and voting for ideas that you believe will enhance Alma.

   Alma Product Team

5. Add ability to abort jobs when they are for information only, such as when exporting data or running overlap analysis

   Currently it is more common than not for jobs in Alma to be missing an option to Abort them under Monitor Jobs > Running.
   This is a highly frustrating situation where the only option is to open a Support case to request for the job to be aborted, and wait days for response.
   In the meantime, staff work is completely halted for this while we wait for Support.

   It is understandable that the Abort option is not present in cases where there could be negative impact on records, such as initiating an job update to change the records.
   But it is not reasonable to not have an Abort option when the jobs are for scenarios such as an export from the CZ Update Task List and by Overlap and Collection Analysis.
   In such workflows, the jobs may stall when extremely large, and with an Abort option the user could start again with a smaller export or smaller data set comparison.
   But instead right now we have stuck Overlap job for 3 days and have had cases when the CZ export was running for several weeks.

   This request would save on both library staff time and Support analyst time, to give control to the library to abort such information-only jobs in no-impact scenarios when the jobs are clearly stalled, and ensure that library work can continue.

   Currently it is more common than not for jobs in Alma to be missing an option to Abort them under Monitor Jobs > Running.
   This is a highly frustrating situation where the only option is to open a Support case to request for the job to be aborted, and wait days for response.
   In the meantime, staff work is completely halted for this while we wait for Support.

   It is understandable that the Abort option is not present in cases where there could be negative impact on records, such as initiating an job update to change the records.
   But it… more

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6. Assessed Fines Letter - Ability to Send a Letter Notifying Users That Fines Have Been Assessed

   We need the ability to notify patrons at the point that fines are assessed on their library accounts. Some libraries use the Borrowing Activity Letter for this purpose, but we find that this approach causes confusion for our library patrons. The solution to these problems is to send a letter when fines are actually assessed on user accounts. The letter would be triggered either by the renewal of items resulting in fines or by the return of items resulting in fines. The existing Return Receipt Letter contains all the necessary data elements for this purpose. We request a similar letter that can optionally be configured so that it will be triggered any time a fine is assessed on an account. This would occur when overdue items are scanned in via “Scan In Items” or “Return Items” as well as in the Returns tab of the patron account. It would also occur when items are renewed.

   Confusion: The Borrowing Activity Letter is received too far away in time (in our case, once per month) from the assessed fine. Oftentimes, patrons are confused by the fact that they are being notified of fines because time has passed since the fines were actually assessed. It would be better to send this portion of the letter as fines are actually assessed. Further, the statement of fines on the Borrowing Activity Letter is misleading. This statement tells the patron that a fine is currently accruing (meaning that it could be different tomorrow!). We need a statement that informs the patron once a fine has been assessed (and is therefore a stable reckoning of their account). Ex: On Tuesday, student receives notification that they have an overdue item with $7.00 in fines currently accruing. When the student brings back the item on Wednesday, they will have accrued $7.50 in fines. Wednesday evening, the $7.50 assessed fine will be exported to Bursar. (This is the information that the student needs to receive.) On Thursday, the student's Primo account will say that they have $0.00 in "Active" fines.

   The solution to these problems is to send a letter when fines are actually assessed on user accounts. The letter would be triggered either by the renewal of items resulting in fines or by the return of items resulting in fines. The existing Return Receipt Letter contains all the necessary data elements for this purpose. We request a similar letter that can optionally be configured so that it will be triggered any time a fine is assessed on an account. This would occur when overdue items are scanned in via “Scan In Items” or “Return Items” as well as in the Returns tab of the patron account. It would also occur when items are renewed.

   We need the ability to notify patrons at the point that fines are assessed on their library accounts. Some libraries use the Borrowing Activity Letter for this purpose, but we find that this approach causes confusion for our library patrons. The solution to these problems is to send a letter when fines are actually assessed on user accounts. The letter would be triggered either by the renewal of items resulting in fines or by the return of items resulting in fines. The existing Return Receipt Letter contains all the necessary data elements for this purpose. We request a similar letter… more

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   0 comments  ·  Fulfillment - Fines &Fees  ·  Delete…  ·  Admin →
   Closed  ·  AdminErez Shabo (Product Manager, Ex Libris) responded

   Hello All,

   This idea has been closed as part of a cleanup process for ideas older than two years with fewer than 20 votes.

   This cleanup process is necessary to streamline our idea management process and ensure that the most relevant and impactful ideas receive the attention they deserve. If you still feel strongly about this idea, you may submit it via the NERS process.

   We value your feedback and encourage you to continue submitting and voting for ideas that you believe will enhance Alma.

   Alma Product Team

7. Request for Populating "Item Location" in Network Activity Loan List

   I am writing regarding the blank column in the Network Activity section.

   For institutions within a fulfillment network, loans belonging to another institution are visible in the Network Activity section. However, in the Loans list, the "Item Location" column is blank.

   If the “Item Location” column were also populated with the correct values, it would be much easier to manage differences in return policies that are dependent on the item's location.

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8. Include patron name on hold pull list

   We'd like to be able to see the patron name for the hold request on the "Pick From Shelf" list. (See attached image.)

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   1 comment  ·  Fulfillment - Requests  ·  Delete…  ·  Admin →
   Closed  ·  AdminErez Shabo (Product Manager, Ex Libris) responded

   Hello All,

   This idea has been closed as part of a cleanup process for ideas older than two years with fewer than 20 votes.

   This cleanup process is necessary to streamline our idea management process and ensure that the most relevant and impactful ideas receive the attention they deserve. If you still feel strongly about this idea, you may submit it via the NERS process.

   We value your feedback and encourage you to continue submitting and voting for ideas that you believe will enhance Alma.

   Alma Product Team

9. Autocomplete Alma Resource Sharing form with a DOI

   When a user enters a DOI into the Alma Resource Sharing form we would like to see the form use the DOI to auto-populate the rest of the metadata for the user.
   This is a functionality we have had our users requesting.

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   1 comment  ·  Resource Sharing  ·  Delete…  ·  Admin →
   Closed  ·  AdminErez Shabo (Product Manager, Ex Libris) responded

   Hello All,

   This idea has been closed as part of a cleanup process for ideas older than two years with fewer than 20 votes.

   This cleanup process is necessary to streamline our idea management process and ensure that the most relevant and impactful ideas receive the attention they deserve. If you still feel strongly about this idea, you may submit it via the NERS process.

   We value your feedback and encourage you to continue submitting and voting for ideas that you believe will enhance Alma.

   Alma Product Team

10. Add permanent location code or name to fulfillment analytics

    Under Alma Analytics we want to request that Ex Libris add the field of permanent location code or name to the fulfillment area of analytics. We need to be able to grab the count of items in a library and how many of those items (held) in that library have circulated by any mean (resource sharing, digitization, loan, etc.). The current table allows us to pull what circulation desk they circulated from. That is not entirely accurate as we allow items to be delivered and circulated from any circulation desk on campus. This type of data is needed to assess the potential items to be moved to storage.

    Under Alma Analytics we want to request that Ex Libris add the field of permanent location code or name to the fulfillment area of analytics. We need to be able to grab the count of items in a library and how many of those items (held) in that library have circulated by any mean (resource sharing, digitization, loan, etc.). The current table allows us to pull what circulation desk they circulated from. That is not entirely accurate as we allow items to be delivered and circulated from any circulation desk on campus. This type of data is needed to assess… more

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    0 comments  ·  Analytics  ·  Edit…  ·  Delete…  ·  Admin →
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11. Support file exchange via Odyssey

    While we are able to send and receive files with other Alma, Rapido, and RapidILL libraries via RapidX, the resource sharing world is much larger than these three systems. While ExLibris talks about supporting interoperability, we are not yet able to receive files using the file sharing method dominant among our peers, even though its platform is open source. Odyssey is a major player in the library secure file exchange world, and while we stress to our partners that they need to send non-returnables to us via other methods, often folks forget, deliver via Odyssey, and assume the request is filled. As the borrowing library, we don’t notice these files haven’t come through until an unreasonable amount of time has passed and we check in with the other library. Meanwhile, our patrons could have had these files the whole time - and in some cases, by the time we catch it, it’s past the patron’s deadline. Please build in the ability to receive files via Odyssey when using ISO to communicate with other libraries through Alma Resource Sharing & Rapido

    While we are able to send and receive files with other Alma, Rapido, and RapidILL libraries via RapidX, the resource sharing world is much larger than these three systems. While ExLibris talks about supporting interoperability, we are not yet able to receive files using the file sharing method dominant among our peers, even though its platform is open source. Odyssey is a major player in the library secure file exchange world, and while we stress to our partners that they need to send non-returnables to us via other methods, often folks forget, deliver via Odyssey, and assume the request is… more

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12. Allow institutions to configure their own Packaged PO approval rules

    Could we please be provided with an option to disable or configure the auto approval rules of POs containing non 'Purchase/Purchase no Letter' POLs.

    Institutions currently only have control over PO Line level approval rules in Alma and PO rules are limited as per the documentation - https://knowledge.exlibrisgroup.com/Alma/Product_Documentation/010Alma_Online_Help_(English)/020Acquisitions/020Purchasing/060Approving_and_Sending_POs

    "A PO with PO Lines that are not one of the following Acquisition methods will not go to Waiting for Approval:
    • Purchase
    • Purchase No letter"

    Providing us with the option to configure these options ourselves or via support requests to include/exclude specific acquisition methods will give us more flexibility to implement finance workflows more suited to our institution's needs opening the wider possibility of finance integrations particularly using API connections. This will be of benefit to those using both standard import profiles and EDI in Alma and those using Real Time Ordering via API.

    Linked to development ticket - URM-208426: UWE - Have the PO approval process apply for PO's with PO lines that their Acquisitions Method is "Purchase at Vendor system""

    Could we please be provided with an option to disable or configure the auto approval rules of POs containing non 'Purchase/Purchase no Letter' POLs.

    Institutions currently only have control over PO Line level approval rules in Alma and PO rules are limited as per the documentation - https://knowledge.exlibrisgroup.com/Alma/Product_Documentation/010Alma_Online_Help_(English)/020Acquisitions/020Purchasing/060Approving_and_Sending_POs

    "A PO with PO Lines that are not one of the following Acquisition methods will not go to Waiting for Approval:
    • Purchase
    • Purchase No letter"

    Providing us with the option to configure these options ourselves or via support requests to include/exclude specific acquisition methods will give us more flexibility… more

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    1 comment  ·  Acquisitions - General  ·  Delete…  ·  Admin →
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13. Add renewal count to the fulfillment subject area of Analytics

    Please add renewal count (the number of renewals allowed for a certain item policy and material type) to the Fulfillment subject area of Analytics.

    Doing so will allow staff to create a Circulation Matrix from analytics that fully details circulation privileges for certain patron groups, material types, item policies, etc. Circulation staff frequently get phone calls from patrons requesting such information.

    The attached Circulation Matrix is a handy way to answer circulation policy questions from patrons, except when they ask how many renewals they are allowed.

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    0 comments  ·  Analytics  ·  Delete…  ·  Admin →
    Closed  ·  AdminErez Shabo (Product Manager, Ex Libris) responded

    Hello All,

    This idea has been closed as part of a cleanup process for ideas older than two years with fewer than 20 votes.

    This cleanup process is necessary to streamline our idea management process and ensure that the most relevant and impactful ideas receive the attention they deserve. If you still feel strongly about this idea, you may submit it via the NERS process.

    We value your feedback and encourage you to continue submitting and voting for ideas that you believe will enhance Alma.

    Alma Product Team

14. Add an option for annual token entry to track "Requests to publish" in multi-year transformative agreements

    Currently there are only two options for tracking requests to publish for Transformative Agreements: Unlimited or Number of Tokens. However, for a multi-year agreement with a set number of tokens per calendar year, there is no great way to track this within the Agreement Definitions on an ongoing basis. If we could get the option to track the number of requests to publish for multiple time periods within the same agreement, that would be beneficial for those with multi-year TAs.

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15. Ability to create new forms with custom fields

    We would like to suggest the allowance to create new forms to support library functions such as accessing the closed stack books, or doing book paging between internal libraries. These may require special fields that are only native to the libraries and are not in the existing forms.

    Also, adding extra custom fields for additional information into the existing forms (like purchase request ( can provide more functionality, for example, the priority ranking of a request.

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    0 comments  ·  Fulfillment - Requests  ·  Delete…  ·  Admin →
    Closed  ·  AdminErez Shabo (Product Manager, Ex Libris) responded

    Hello All,

    This idea has been closed as part of a cleanup process for ideas older than two years with fewer than 20 votes.

    This cleanup process is necessary to streamline our idea management process and ensure that the most relevant and impactful ideas receive the attention they deserve. If you still feel strongly about this idea, you may submit it via the NERS process.

    We value your feedback and encourage you to continue submitting and voting for ideas that you believe will enhance Alma.

    Alma Product Team

16. Make patron / user information pop up card in Alma customizable or add more fields for purchase requests

    This specific request came to light when processing purchase requests from the task list. We would like to see the patron's user group when clicking on the patron information card link:
    https://www.screencast.com/t/XttSUJmwjEr

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    4 comments  ·  Acquisition - Purchase Requests  ·  Delete…  ·  Admin →
    Closed  ·  AdminErez Shabo (Product Manager, Ex Libris) responded

    Hello All,

    This idea has been closed as part of a cleanup process for ideas older than two years with fewer than 20 votes.

    This cleanup process is necessary to streamline our idea management process and ensure that the most relevant and impactful ideas receive the attention they deserve. If you still feel strongly about this idea, you may submit it via the NERS process.

    We value your feedback and encourage you to continue submitting and voting for ideas that you believe will enhance Alma.

    Alma Product Team

17. Alma Analytics: Usage Data Subject Area

    In Alma Design Analytics, add "Fund Ledger" to the folders in the "Usage Data" Subject Area. Collections staff want to be able to look up titles they have ordered out of their "Fund Ledger Codes" and see how much they have been used, especially TotalItemRequests. The decimal-point breakdowns of usage in the "Cost Usage" folder in the "E-Inventory" Subject Area are too confusing/convoluted, and only use UniqueTitle/ItemRequests.

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18. Correct inaccurate "Loan Status" in Alma

    If a patron requests a title that has multiple items when all available items are in loan,
    all items will not be renewaled, because the request is pending.

    In "My Library" the remark is "cannot renewal", but at that time,
    in Alma,the Loan status is shown as "Normal" for some items and "Recalled" for others.
    All items of the title should be shown as "Recalled".

    We suggent to reflect the request data accuratelly on the Loan Status in Alma.

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    0 comments  ·  Fulfillment - General  ·  Delete…  ·  Admin →
    Closed  ·  AdminErez Shabo (Product Manager, Ex Libris) responded

    Hello All,

    This idea has been closed as part of a cleanup process for ideas older than two years with fewer than 20 votes.

    This cleanup process is necessary to streamline our idea management process and ensure that the most relevant and impactful ideas receive the attention they deserve. If you still feel strongly about this idea, you may submit it via the NERS process.

    We value your feedback and encourage you to continue submitting and voting for ideas that you believe will enhance Alma.

    Alma Product Team

19. Time Limit on Waive for Replacement Fees/Fines

    Feature Requested:
    The auto-waive functionality upon item return and ability to set the % to be refunded are wonderful features. To fully meet our needs though we need the % refunded to change after x period of time to a different % to be refunded.

    One possible solution could be to add a parameter that could be set to specify a time limit threshold for auto-waiving of replacement fees of a lost item upon return.

    Use Case:
    After a physical item has been lost for a year we have already bought a replacement and do not want to refund the replacement fee. However prior to a year if the patron returns said item we will honor the action and refund them.

    Feature Requested:
    The auto-waive functionality upon item return and ability to set the % to be refunded are wonderful features. To fully meet our needs though we need the % refunded to change after x period of time to a different % to be refunded.

    One possible solution could be to add a parameter that could be set to specify a time limit threshold for auto-waiving of replacement fees of a lost item upon return.

    Use Case:
    After a physical item has been lost for a year we have already bought a replacement and do not want to refund… more

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    0 comments  ·  Fulfillment - Fines &Fees  ·  Delete…  ·  Admin →
    Closed  ·  AdminErez Shabo (Product Manager, Ex Libris) responded

    Hello All,

    This idea has been closed as part of a cleanup process for ideas older than two years with fewer than 20 votes.

    This cleanup process is necessary to streamline our idea management process and ensure that the most relevant and impactful ideas receive the attention they deserve. If you still feel strongly about this idea, you may submit it via the NERS process.

    We value your feedback and encourage you to continue submitting and voting for ideas that you believe will enhance Alma.

    Alma Product Team

20. Consistently include Use Cases for new features listed in Release Notes

    We'd like to see a use case or rationale for all Release Notes, in addition to the description of the new functionality and any necessary documentation. This could be something you could link to from the Release description, in the interest of brevity. While these are sometimes provided, their inclusion is currently sporadic.

    Often while reviewing Release Notes with colleagues we find ourselves wondering exactly what problem is being solved and why someone would want to enable or adopt a new functionality. Including the use case or rationale for each enhancement could increase buy-in and understanding for a wider user audience. Since NERS asks for such use case or business reasons in the enhancement request process, it should be easy to provide this additional information.

    We'd like to see a use case or rationale for all Release Notes, in addition to the description of the new functionality and any necessary documentation. This could be something you could link to from the Release description, in the interest of brevity. While these are sometimes provided, their inclusion is currently sporadic.

    Often while reviewing Release Notes with colleagues we find ourselves wondering exactly what problem is being solved and why someone would want to enable or adopt a new functionality. Including the use case or rationale for each enhancement could increase buy-in and understanding for a wider user… more

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