Send activity report should include NZ items
Send Activity Report should include NZ items
As a library that is part of a large consortium, many of our patrons have both local and NZ items checked out. When in a patron's account, there is the option to send them an "activity report," however, those emails only contain a list of locally checked out material. Sometimes we like to send these as reminders to patrons, but patrons are often confused that they only contain the IZ items. It would be very useful for us if these reports could include all checked out materials from our NZ partners as well in one, comprehensive report.
Amanda Pippitt
shared this idea
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Debbie Campbell
commented
Yes, I agree with this idea. Could this letter be changed to be sent by the user's home library, including ALL home library AND network library activity in one letter?
Currently, the letter is sent by the item's home library (where the loan transaction is recorded).
If the user's library is part of a consortium (especially one using the Automated Fulfillment Network), the patron is confused when the letter from their home library contains ONLY the activity at their home library and NO activity from the other libraries where they have activity.
If the consortium is large, all institutions have this letter enabled, and the patron is an active borrower, then the patron will receive altogether too many emails for the letter to be helpful to the patron (one per institution where the patron has activity). In our consortium, for a superuser, that could currently be up to 90 emails for a single patron to reflect their activity at any given time.