Patron Digitisation Request and Queue.
Could it be possible to provide a mechanism whereby you can supply a patron digitisation request where that request may be not the next request in the queue so as to expedite the fulfillment of those requests. As the queue contains both physical holds and patron digitisation, there is often a window of opportunity in which to scan from the print and supply whilst the item is on the hold shelf for user who is 0 in the queue or prior to the item arriving on the holdshelf if there is a lag set