Fulfillment: Automatic Renewal Notices / Email Letters to patrons when loans automatically renewed
Our users have requested to be notified with the new due date when an on loan item is automatically renewed by Alma. This is currently not possible and users are not aware when the item is due back until they receive a courtesy reminder 2-3 days before the due date. We would like Alma to provide the option to configure and send Auto Renewal Notices / Email Letters to users when their loans have automatically been renewed by Alma. We have Auto Renewal Activated and our users do not receive any notification that this has taken place. We would like to be able to send notification of the Auto Renewal and the new due date to our patrons.
Sami Bagdas
shared this idea
It is now possible to configure the system to send notices to patrons when loans get automatically updated by the automatic renew process.
For more information see Configuring Alma Letters.
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It will be possible to configure the system (Automatic renew rule output) whether to send a new email to the patron when renewal takes place. If emails are sent, they will be sent in an aggregated manner (single notice for all renewed loans) or separately, depending on the library separation parameter
This is planned to be released in the November 2024 release
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Liz Hollendonner
commented
Also wondering on the status of this 2018 planned project.
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Brenda Desjardins
commented
Is there an update on this item?
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Manu Schwendener commented
Via the Alma mailing list:
On the roadmap for 2024H2 -
fneumayer
commented
I share the numerous comments -
+ yes, we would also like to have this feature and
+ that the implementation has been planned for 4 years and there is no result yet.
Please give feedback -
Lauren
commented
Maybe we need to resubmit since this idea since nothing is happening with it?
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Courtney Cooney commented
Any updates on this planned idea suggestion or is there a workaround we can implement?
Thank you,
Courtney -
Thanh Hao Nguyen commented
I cannot vote for this any more.
Our library share the same idea, please update the implementation of this. We would love to have this functionality available!
Thank you! -
Brady Cross
commented
We would like to see this enhancement as well. I see that the status is "PLANNED," but that was last updated in 2018. Please let us know more information. I was unable to "vote" for the idea. Thank you.
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Amanda Pippitt
commented
Any status updates on this change? Patrons appreciate the auto renew function, but also want to know when it happens. Otherwise, some forget that they even have our items (especially those with longer loan periods).
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Kyle Olney commented
Would like an update on this -- and would love to get it implemented!
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Janelle Sander
commented
I am curious about an update for the implementation of this, as well. We are looking forward to having this functionality available!
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Liz Hollendonner
commented
Since voting has been turned off and this idea marked as planned in 2018, can we get an update on when this will be implemented, please? Looks like several libraries and large consortiums are interested in this!
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Timothy Jackson
commented
Could we please get an update on this? The SUNY system is very interested in this fix. Thanks.
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Christina
commented
Could we please have an update on this? We are interested in this fix as well.
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Deborah Fitchett
commented
Since this hasn't come out in Q4, can you provide an update of when it will?
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Brian
commented
Per EXL support: "Ex Libris Development has completed an initial assessment of this suggestion "Fulfillment: Automatic Renewal Notices / Email Letters to patrons when loans automatically renewed". After taking into account a number of factors including impact, scope, technical complexity, functional prerequisites, and existing development priorities, Development has set a target date of Q4 2020 for release of this functionality."
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Brian
commented
This has been planned for nearly two years. What is the status of implementation?
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Keri Kirkpatrick
commented
Hi there, my library is also very interested to know when this will be implemented. Automatic renewals are very popular with our patrons, and a great many of them ask us repeatedly why they do not get a notification when the renewal is successful. Thanks!
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Joe Montibello commented
Any idea when this planned enhancement will be released?