74 votesJennifer Lund commented
We are having issues with patrons thinking the email button will give them access to the item. I can see why this occurs. When they find an item they see the email button. They don't see the request options because they are not signed in. If the item is an article the email button makes a lot of sense. They don't have to sign in to use the email button so they never see ILL or other request options.
The other issue with the email button is that they manually input their email address and when they enter it incorrectly we get the undelivered email returned to our library email. Usually, we can determine who was trying to send something based on the email that was entered and follow-up with them, but it is time-consuming. Other times the email is entered so incorrectly that we can't figure out where it was meant to go.