Alma
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153 results found
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No request cancellation with change of item description
Actually it seems that Alma automatically cancels requests when there is a change of location (not the same FU rules anymore), of item policy (not the same TOU anymore) and a change of description (as this field is to be found in the request form).
For the latter, we would like to have a possibility to choose whether the request should be cancelled.72 votes -
ILL cancel/reject workflow - "Lender Reject Email Letter"
ILL workflow scenario of a library with several sublibraries.
- Step 1: The (central) Resource Sharing Department creates a fulfillment request to receive a book from a sublibrary (to be sent via interlibrary loan).
- Step 2: The sublibrary can not or will not send the book and therefore the sublibrary cancels the request. This also triggers a "Lender Reject Email Letter" to ILL partner.However, the fulfillment request cancellation form only provides these fields:
- Cancellation reason
- Cancellation noteBut a "Lender Reject Email Letter" needs the following fields:
- Reject reason
- Note to partnerThe "Cancellation…
26 votes -
Ubicación temporal no prestable. Gestión de reservas
Al escanear un libro con reserva, ubicado en una localización temporal, Alma automáticamente activa la reserva y envía un correo electrónico al usuario, indicando que el libro está disponible en el estante de reservas activa.
A pesar de que la política de préstamo configurada para dicha ubicación temporal no permite realizar el préstamo.Solicitamos que cuando por política de préstamo, no sea posible realizar el préstamo de un libro reservado, no se active la reserva y no envíe correo electrónico al usuario.
18 votes -
Change / improve the Booking process for staff and patrons
Hi all,
We wish to submit a proposal to change the current booking process for staff creating a booking request in Alma AND for patrons creating their own bookings in PRIMO VE.
Now, Alma’s option to submit ‘’ Booking ‘’ requests requires us to first search an item, select it and then enter booking times for each piece of equipment desired, which is very time consuming.
When patrons book equipment, they often need up to 10 or more pieces of equipment for the same booking period. This is quite inconvenient and increases the risk of mistakes in the process.
In…
4 votes -
Prioritize requests by location or fulfillment unit
When a user submits a request at the title level in Primo VE there should be a way to prioritize certain items in a holding by location or fulfilment unit. For example, if a book has copies available in a circulating location, but there are also copies available in a non-circulating collection that is managed by a Reading Room desk, the circulating item should always get priority.
20 votes -
Scan item barcode in Manage Patron Services
When using "Fulfillment -> Manage Patron Services" to view a user's account, the "Submit Request" button presumably could be used to put a hold request on an item for that user, but the only search index that this method allows is "All Titles". You can search for a title, and you can use the hamburger menu button to open up other options like MMS ID, ISBN, etc., but even this and the further embedded Advanced search only uses "All Titles". This means that you can't scan an item's barcode and put a request on that item using the "Physical Titles"…
8 votes -
Library of Last Resort
Hello. On the 'Level of service required' drop-down menu, could you add 'Library of last resort' as an option? Or have it as a standalone field to tick? Thanks.
6 votes -
User Requests Should Pop or Be more Visible for Cataloguers
When cataloguers are processing new books or fixing bibliographic records or item records, there is no notification that a user has requested the item we are working on. We won't know to give the item to Fullfillment so that they can put the item aside for the user.
I know there is a little number that indicates there is a request, but for new books ordered in there is already 1 request from Acquisitions. This does not pop-up and it is just a little number that you can barely see in the results screen. It should be much more obvious…
1 vote -
Physical Item Hold Requests
Multi site library - prevent users from placing a physical item hold request on items that are available on the shelf of the library they are placing the hold request from - if the item is not available on the shelf but a copy is available at a different location then placing a physical item hold request should be allowed.
2 votes -
Add task list- item request be rejected or be cancelled and become to "transit"
found that when the request(any request) is rejected in any way (by patron or librarian) the item's next step is "Transit", but there do not have task or list to let the librarian know.
it will cause these items stuck in "Transit" until someday we need them.
If we can add the task list to let the librarian know which item we should handle it should be better.
(according to case 06525736 )11 votes -
Adding a physical holdings drop down to the request brief result would help in person enquiries.
Case - Currently, when a user requests an item. If the user then comes to the libary and asks a college librarian to update them about how long before the item is ready to collect. If they search for the request and no item has been return that can fulfill the request. It takes 2/3 extra clicks to go via the 'view title in search' and find out the current availability of the items within that record.
Solution - It would better if it was possible to click on a drop down of all physical holdings on that bibliographic record…1 vote -
Alma-D waitlist - allow users to remove themselves and monitor waitlist status
Currently when a user joins a waitlist for a digital object (Alma-D / Alma Digital), they have no way to remove themselves after joining. This means that when their turn comes, the entire grace period must run before the object becomes available to the next user. The Delivery Registration Status Letter should include a link to remove oneself from the waitlist. In addition, the "Library Card" area in Primo/Primo VE should show the user their place in the waitlist (with details, e.g. estimate of time remaining) and also provide a link to remove themselves from the waitlist.
4 votes -
Deliver Digital Documents: add notes
We would like to add notes to the quick flow “Fulfillment > Deliver Digital Documents” (as is possible via the longer workflow of “Scan In > Manage In Process Items”). This way, we can swiftly deliver digital documents - regardless of file size - with a note to the patron. At this moment, for a note to be delivered to the end user, we need to take the more extensive route through “Manage In Process Items”. Here we are limited to file size and have to break up large files (as the file size limit is 25 MB and URLS…
70 votes -
Ability to edit request priorities
We would like the ability to edit, i.e. rename or translate, the names of the request priorities in the Manual priority drop-down menu in the request queue. It is not entirely obvious which to choose, and we would like to be able to eg. number them from 1. to 8. It was suggested to us by Ex Libris support that we promote this question through Idea Exchange.
3 votes -
Override patron physical item request Limit
There is a Max. physical item requests in Patron Limits.
However there doesn't appear to be an ability to allow staff to override this limit, which from time to time they need to do.
I propose that there is a parameter that allows staff with a particular role the ability to override this limit.1 vote -
Pages option for digitization requests
Creating a partial Patron digitization request allows you to define two "from: / to:" page intervals. Sometimes, articles are spread across more intervals, but with no space for this information, that data is lost.
We would like to see a simple text field: "Pages:" to be used in situations as this. This already exists in Lending requests and should also be available for digitization requests.9 votes -
Allow customization of the Notify User check box in Confirm Request Cancellation box.
Current default is that this item is checked, however with local processes, we would prefer not to automatically notify the patron in most circumstances. It would be better for us to opt-in than to opt-out.
1 vote -
Prevent the reservation of items from other libraries if material exists on the user's campus
By default, Alma allows the user to request material from any of the libraries registered in the system.
For us this is not always desirable, because in certain cases the library where he can request the material is located hundreds of kilometers from where he is, and the transport of this material becomes difficult and time-consuming.
This is especially problematic when the material exists in the library/campus where that user is registered. The requested item would take longer to arrive from somewhere else than if he waited it to be returned to his campus.
To solve this, we would like…
31 votes -
Provide a configuration to limit by material type to a specific pick-up location
For institutions with multiple libraries where only one library may have A/V viewers or microform readers it would be helpful for that institution to limit the pick-up location by material type to the library that has the necessary equipment for onsite use.
This would eliminate confusion and time delay when a user makes a request to pick up a material type at a location where they cannot use it onsite.4 votes -
Ability to assign fulfillment proxy to existing users
We recently tested the fulfillment proxy feature as we have a few departmental workflows we have been using shared internal accounts for. We find the functionality to be the inverse of what we would like to see. For example, we have about 10 users who place RS requests for the law review. We would like to add the fulfillment proxy to these existing user rather than making them new internal accounts.
12 votes
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