On Hold Shelf letter should display pick-up library rather than owning library
Currently, if a student places a request on a book from a different library to be picked up at their "home" library, the On Hold Shelf letter comes from the owning library with the owning library's branding, not from the pick-up location, which is what they are expecting. This is confusing to students because they are not expecting an email from a different library and often ignore it.
The On Hold Shelf letter email should have the pick-up library information/branding, not the owning library's information/branding.
-
Dominik Bláha, SLSP commented
This would be a great improvement, as it would also solve our issue with not having the contact information for the pickup library in the letter.
It would also solve another request: https://ideas.exlibrisgroup.com/forums/308173-alma/suggestions/46617034-add-pickup-library-code-to-on-hold-shelf-letter-f -
L Valdez commented
The On Hold Shelf letter email should have the pick-up library information/branding, not the owning library's information/branding.