On Hold Shelf letter should display pick-up library rather than owning library
Currently, if a student places a request on a book from a different library to be picked up at their "home" library, the On Hold Shelf letter comes from the owning library with the owning library's branding, not from the pick-up location, which is what they are expecting. This is confusing to students because they are not expecting an email from a different library and often ignore it.
The On Hold Shelf letter email should have the pick-up library information/branding, not the owning library's information/branding.
Lauren
shared this idea
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Renna Redd
commented
Please consider this. Every single semester, we have to explain this "logic" to patrons; it's unintuitive, confusing, sends notices to spam folders, and makes the library look like it doesn't have its act together. I get punt the blame to the software developer (good), but it still wastes everyone's time (bad).
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Erin Nettifee
commented
This would solve a major problem for Duke as we implement. The current setup only works well if you are picking up at the owning library. If this was implemented, the solution would be better for all scenarios - picking up at owning library, or picking up at a different library.
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Dominik Bláha, SLSP
commented
This would be a great improvement, as it would also solve our issue with not having the contact information for the pickup library in the letter.
It would also solve another request: https://ideas.exlibrisgroup.com/forums/308173-alma/suggestions/46617034-add-pickup-library-code-to-on-hold-shelf-letter-f -
L Valdez
commented
The On Hold Shelf letter email should have the pick-up library information/branding, not the owning library's information/branding.