Alma
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121 results found
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Consider only the opening days and hours when calculating the transit time
The Transit Time Rule for Physical Item Requests calculates the transit time in calendar days.
As a result, days and times when the library is closed are also indicated as estimated delivery times for the requested media.
These times are also displayed in Primo and thus give users incorrect information.
Would it be possible to consider only the opening days and hours of the libraries when calculating the transit time?7 votes -
Increase the visibility of digitization requests in case of multiple requests
When there is more than one digitization request on a same item (same or different requesters), only the first request is displayed in the Task List. When this request is completed, the second request is not listed in the Task List or in the “In Process Items” page, except when the barcode is scanned again.
We think that “In process Item” page should not be empty once the first request is completed. Or least, there should be an alert informing the operator that there is another request on the same item just ready to be fulfilled...
322 votesWe’re looking at adding an indication in the Manage In Process Items next to a request where there are more digitization requests for the same item in the queue. A row action will allow the staff to complete the current active request and activate the next.
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Monitor Requests & Item Process Activity Status Filter
Add Activity Status: Rejected to "Monitor Requests & Item Processes"
It would be extremely helpful to have the Activity Status Rejected on the "Monitor Requests & Item Processes" Activity Status Filters. If it could be added as an option with Active, Completed and All, that would remove a ton of extra time and labor for our fulfillment processes.18 votes -
See the same information in Monitor Requests & Item Process menu that is seen in Borrowing Requests menu
It would be helpful to see the same information in the different places a staff member might check to see the status of a patron request. In the attached document, you'll see that there is much more useful information in the borrowing requests menu, including the preferred pickup location which is a critical detail. Can we have the same info display in both?
3 votes -
Provide multiple hold pickup options within a single Alma library
We'd like to provide, within a single Alma library, the following pickup location/delivery options to our users: locker, circulation desk, or mail to home. At present, this is only possible through the creation of additional libraries.
157 votes -
patron names
Could the Patron name be displayed in the "Pick Up Request " window in Alma just as the 'Requestors Note". This saves time instead of having to click to find the name of the requestor.
1 vote -
Permanent physical location for items in process
We have found that when working through items in process/Monitor physical item requests that the permanent location is not included when exporting to Excel. This is very inconvenient when a staff member is trying to locate the item.
1 vote -
Digitization Requests - remove 'next step' from process
When managing Digitization Requests after 'Scan In', there is an obligatory 'Next Step' which has to be selected before getting the option to 'Attach documents' (and get the status from 'Digitization' to 'Document delivery'). Is it possible to remove this 'next step' from the Digitization process?
99 votes -
Allow patron to create "Alias" that prints to Ful Hold Shelf Request Slip Letter
When item that has a request is returned at the circulation desk, a Ful Hold Shelf Request Slip Letter is printed. There is a Patron name on the Print.
There should be a possibility for a Patron to choose an "Alias" (Name or Number) that would be printed to the Letter.This could be an Address -field that patron can update in Primo. Then it would be printed to the slip letter.
3 votes -
Block the patron (several days) if they do not pick up a physical item that was requested and that they have reserved on the hold-shelf
Create a new TOU request type Policy type to sanction the not pick up of the item from the hold-shelf
31 votes -
Send borrowers an email when they place a request
It would be good if, when someone places a request on Primo, they could be sent an email receipt to confirm what they have requested. (This is an idea for both Alma and Primo, as I assume the email would be sent from Alma).
Not only would it be useful for users to have confirmation (a lot of webforms will send users a copy of their completed form, so people half-expect one from Primo/Alma), but it would allow libraries to include important messaging.
eg. at the moment, January 2021, we're in lockdown again, so the email could ask people to…
34 votes -
Store information about request history
It is currently not possible to see whether an item has previously been requested, only that it's checked out. I want (often) to be able to tell: how many times throughout the history of this item has it been requested and in what way (page from shelf, recall, something else). It's super weird to me that this isn't present in the fulfillment history at least, and probably in analytics.
49 votes -
add modification date to "Monitor Requests & Item Processes"
It would be helpful to have the modification date, not just the request date as filter on the "Monitor Requests & Item Processes" page. Now it's almost not possible to find items which are e.g. stuck in hold shelf processing.
The request date does not allow to filter for items/requests which have been processed recently.9 votes -
Confirmation Notice for Curbside Bookings
Alma has allowed for the Booking Request feature to be set-up and modified as a means to provide curbisde service or make appointments. However, it appears that no letter exists to confirm the appointment day/time with the user, which would be most helpful in providing user instructions, cancellation information, contact numbers, etc. I propose that this letter be added to enhance communication and expectations especially during this challenging time of changing services and delivery options. Thank you!
23 votes -
Option to add user details to Pick from Shelf & in export list
For institutions that manage requests differently depending on User Group or other values in the user record, it would be useful to have this info displayed with the rest of the request data in a pick from shelf list. Alternatively it would be useful to have this data in the export list so that staff managing these requests have this additional data to hand.
34 votes -
Option to Return Items Without Filling Patron Requests
Items checked in that have patron requests on them are automatically placed on hold shelf and the patron is immediately emailed. Currently Ex Libris allows a delay for the notice for a maximum of 999 minutes, which is often not long enough. Sometimes materials come back that need repair, updates, or to be quarantined. This can take varying amounts of time. It would be ideal if the system would allow us to have the option to check materials in without triggering the hold process, so we may complete any necessary steps we need to before an email is triggered to…
42 votes -
User information in Print slip report
We are currently using the print slip report for our click and collect service but for us it is missing some vital user information around the requester. We would like to see the primary identifier in the report. We tried to deal with this in analytics but we also require the item barcode and this caused problems where there are multiple items under a title. The print slip report contains all the information (including the multiple barcodes) we need except for more extensive user information to help staff deal with this off site. The name is not enough, particularly where…
24 votes -
Prioritising Digitisation requests over hold requests for processing
Is it possible to have digitisation requests automatically prioritised to the top of a request queue over the physical item requests. Currently all physical item and digitisation requests go by the date they are placed by the patron. We find that patrons are waiting months sometimes just to get a copy of a chapter, where as if all digitisations were automatically at the top of the list they could all be processed and then items loaned to patrons.
67 votes -
A separate booking calendar
Now, it is not possible to establish a separate calendar for booking request, the library's opening and closing times are used.
We would like the booking request to have a separate calendar from the Library's general hours.43 votes -
Alma bookings - concurrent bookings issue
Our institution wants to introduce bookings in Alma for our High Demand loans, which are 3 hours.
The main issue we’ve found is concurrent bookings, see scenarios below, with a 5 minute exclusion set up:
• A books item for 11:40-12:40 - however doesn’t borrow the item within the 5 minute exclusion
• B books item at 11:46, for 11:50-12.50
• A checks out item at 11:53, despite booking for B at 11:50
What is needed is some mechanism for bookings to expire automatically once the exclusion period is reached.
88 votes
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