Primo

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  1. Improve Primo RTA status for items that are in transit, on order, in processing, missing, etc.

    Right now if an item is not available, then the item says "Checked out..." even if the item isn't actually checked out. In Alma, the status is under "Process type" and we want this more detailed "Process type" to be displayed to our users instead of just "Checked out.." for everything that isn't available. This is really confusing if the item is missing or being processed by our technical staff. We need to be able to tell users more detail. We have had several users request our library order a book and then when the book is being processed it…

    547 votes
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    • Secondary sorting of records in the results list

      Primo is designed to sort the results list by one parameter only (relevancy, title etc.).
      Currently, it is not possible to define a secondary sort. Thus records with the same ranking will appear in no particular order.
      It would be beneficial to be able to configure a secondary and third sort options. For example, first sorting by Relevancy, secondary by Publishing Year and third by Title.

      462 votes
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      • Journals A-Z: Subject-indexing or discipline-indexing of titles

        Librarians and faculty members alike would like the ability to search the Journals A-Z list by subject or discipline. This is available in SFX's A-Z/Journal Title Finder functionality, and would be highly useful in Primo as well. User Services and Teaching/IL Librarians would use it to create Subject Guides and other instructional materials, while Collections Librarians would use it to help in acquisitions decision-making. Faculty members would like to refer students to quick lists of discipline-specific resources, as well as use such lists for their own current awareness and professional development.

        351 votes
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        • Separate the Audiovisual facet for Primo Central Index (PCI) into video and audio

          Users doing targeted searches incorporating facets to find specific types of resources on specific topics want to be able to do just that - target. Our users tell us that their searches are made more difficult by having to sift through a long list of irrelevant format results, including Video when they just want Audio, and Audio when they want only Video. This is even more frustrating for users when they can see by the display type that the list could so easily have been made shorter.

          Remote PCI resources under the Resource Type of facets:rsrctype of media and Prefilter…

          294 votes
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          • Place in queue for hold requests is confusing for users

            Can the queue numbering begin with 1 rather than zero? The zero is confusing to users when an item request is made. Users interpret this as not available. It's hard to explain the queue is for those waiting not those who placed the first request.

            263 votes
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            • Offer a select and "renew selected" option in Primo Loans tab

              Under the Primo 'Loans' tab, users currently have the ability the ability to renew individual titles, or "renew all". But they cannot select particular titles and renew only those.

              We have had several patrons complain about this lack of functionality as they only want to renew books when the original loan period requires them to (i.e. they don't want to renew early) so that they get the maximum loan periods allowed.

              A "renew selected" feature on the Primo Loans tab would improve the user experience.

              259 votes
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              • Password reminder

                We would like to have a "Forgotten your password?" button on the login page to get a reminder via e-mail, or a link to reset the password.

                256 votes
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                • Export search results to Excel (or delimited file)

                  When a user gets several hundred search results, they would like to be able to download a list of the entire search results. This is a feature that faculty routinely use. They may then have a faculty assistant check out some of the books.

                  There is no way in Primo to capture an entire set of search results and do anything with it, such as export.

                  The ability to export a set of search results was a feature in the Aleph OPAC. There is no feature parity in Primo. Users have already noted the lack of this feature.

                  238 votes
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                  • Add Jump to Last & Specific Page Options to Primo Search Results Paging Bar

                    Our users are asking for the option to jump to the last page of the search results in Primo. They would also like to get to a specific page number in the Primo search results paging bar by typing the number in there. First and last page options are basic functionalities of pagers and users expect those.

                    214 votes
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                    • My Library Card - Personal Details ability to Disable Edit option

                      Currently patrons can access the area

                      My Library Card/Personal Details

                      Where there is an option to edit their details (address, phone number etc).

                      As our borrower details all come from corporate systems we would like to disable the edit function as, for example, students changing/updating any details such as their address should occur via the student record system not in Primo as a standalone action which will lead to confusion.
                      In the old UI there was at least a tip on the edit page:
                      "Changes to e-mail address and text message number will be reflected in Primo only."

                      It would…

                      204 votes
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                      • Change order of availability in "Get it" tab

                        We would like the order of availability in the "Get it" tab to be different. Instead of "x copies, x available, x requests" we would prefer "x available, x requests, x copies". The users frequently misunderstand and think that "copies" are available on shelf.

                        199 votes
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                        • Sort of holdings by location (A-Z) in Primo GetIt

                          Holdings in Primo Getit are sorted by "their proximity to the patron, according to the library IP address." [1]. This results in a random list (see screenshot).

                          We want a sort by library location (A-Z), because this is more intuitive in cases where many holdings exist, e.g. printed journals are distributed at many locations among the university, see example [2].

                          [1] https://knowledge.exlibrisgroup.com/Alma/Product_Documentation/Alma_Online_Help_(English)/Fulfillment/080Configuring_Fulfillment/100Discovery_Interface_Display_Logic#Configuring_Locations_Ordering_Profiles
                          [2] https://primo.fu-berlin.de/FUB:FUB_ALMA_DS21922194700002883

                          197 votes
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                          • Institutions are able to choose how a record is selected as the record to appear in the results list as part of the frbr process

                            Where there are different editions of a work available, Primo groups these and uses the record with the richest metadata to display as the top record in the results list. Often this is not the most recent edition of the work. This can be misleading for users who believe the edition appearing in the results list to be the latest edition and so seek this out. For us, this has meant requests for items held on off-campus stores have been requested rather than a more recent edition held on the open stacks. I would like to suggest, therefore, that institutions…

                            182 votes
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                            • Allow for consistant customizations in the new UI

                              The open discovery of the new UI allows customers to customize the new UI, extend its functionalities, and connect Primo with external services.
                              This framework can offer an important added value to institutions; it can enable them to respond to specific needs of their user community.
                              We want to implement extensions for functionalities like:
                              • Offer a button “report a problem” that allows a user to report a broken link or another problem with a specific source he found. The form sends this message to our helpdesk, together with useful debug info like : is the user on or off…

                              179 votes
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                              • Separate language menu

                                In August release 2018, there is finally a good improvement in the sign in area, but unfortunately the language selection is now inside a personal menu. If guests user enters Primo which by default is not in his native language, they wouldn't know what to do. There is a nice solution created by Manneheim University, and I hope Exlibris will take it as an example:

                                https://primo-49man.hosted.exlibrisgroup.com/primo-explore/search?vid=MAN_UB&sortby=rank&lang=de_DE

                                Naomi

                                164 votes
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                                • Make facets sticky by default for the session

                                  I would like to suggest that Primo's facets should be sticky by default (or at least that this should be a configuration option). The "Reset filters" link right below the selected filters implies that filters will stick unless reset; users find this confusing. I agree with other posters' points about the lock icon being visible at all times, and that a selection of New Search should automatically clear sticky facets, but otherwise, I would like to propose that facets should stick unless the user either selects New Search, or clicks "Reset filters" (perhaps this could be renamed "Clear filters"). This…

                                  164 votes
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                                  • bad link reporter

                                    Bad Link Reporter

                                    This tool would work while librarians are searching Primo. An addon tool for Primo that looks at results when the following condition exists: a link is clicked and user gets an error, (no full text available or other Primo error messages) there would be a popup or message asking “report this bad link?”. You click on the button, it goes away allowing librarian to continue their work but clicking the button reports the permalink, search details and bad link error message including eresource used. This option only occurs for library staff. Ordinary users would not see it.

                                    160 votes
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                                    • Ex Libris should allow customers to call or have an online chat with their support team

                                      We are disappointed with the technical support service provided by Ex Libris. We strongly believe that Ex Libris should provide customers with more effective, prompt and interactive service.

                                      There should be an option to call or chat online in real time with a support person who has a sound understanding of the product in question. This would be in line with all system vendors we have previously dealt with.

                                      We appreciate that there will be some issues that are designated as bugs or enhancements and will require more in depth investigation. However, a direct call/chat option with a properly trained…

                                      144 votes
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                                        5 comments  ·  Primo VE  ·  Admin →
                                      • configure the order of the holdings records in the GetIt tab

                                        It would be very useful to have an option to configure the order of the holdings records to be displayed in Primo (e.g. according to the loan period) as opposed to the current situation where the order is random.

                                        142 votes
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                                        • Find e-Journal by Title search

                                          Add the following radio buttons to the Find e-Journal by Title search:

                                          *Contains
                                          *Starts with
                                          *Exact

                                          137 votes
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