Extend the "interested users" functionality
Acquisition librarians want to extend the current "interested users" functionality in order to serve the end user in a better and faster way. The current "interested users" functionality is not sufficient enough, to become useful and really benefit from this functionality we would like to extend it with:
• The ability to sort the interested user list.
Use case: some users (e.g. academic staff) have priority and should get the issue first!
• Make it possible to create hold requests on these items regardless of the existing fulfillment policy:
Use case: some libraries don't allow requests for available items, but this means they're not able to request items for interested users during receiving. (Apparently in the beginning of going live with Alma this was possible...).
• Make it possible to automatically loan the issue to the first interested user when receiving! This way limited routing functionality is made possible for (print) journal subscriptions.
Gilendon Apolot commented
Adding a sorting feature to the Name column of the Interested Users and apply the sorting by default could be helpful to avoid the list from scrambling the order of priority.
Chris Jones commented
Is it possible to have an update on any plans from Ex Libris in this area ( i.e. roadmap plans etc) as it is a long-standing area of interest and something where the absence of functionality as regards holds control and letters which has perhaps prevented more customers from taking it up in daily use.
Our experience is a new 'request' can override a previously created 'interested user'... which for us makes the 'interested user' option not a good one; clarity on how the two work/interact would be helpful
It would be great to even search the po-lines by interested user names. Right now, the search is only "yes-no" and the excel report, also does not include the names.
It would be great if you can include "after an invoice is paid".
Sometimes, we need to notify faculty or other departments for reimbursement only after the payment is made. Another use for this could be for claiming online access after the invoice is paid for some of the free online content with physical purchase.
I find it absolutely astounding that you still can't sort the interested user list. It's such a basic function of any good LMS.
If a patron has been waiting several weeks for a book on order, and another patron comes along and is added to the list, we want the first patron who requested the item to be the first person on the list. Currently Alma adds people any which way, meaning someone who has been waiting months might end up at the bottom of the list.
For journal circulation, it is really important that the right people receive the journal in a timely fashion. Without the ability to sort the interested user list, we've ended up with people who are interested in browsing a journal for fun, listed before those requiring fast access to articles in the journal in order to do their job.
I don't know of any library that would want their interested users to be sorted randomly, with no ability to move names around if/when required.
I really hope this is something that will be fixed by ExLibris soon.
Manfred Leutner commented
It is frustrating that this idea was launched in November 2016 and its implementation is still pending in July 2018. This should be a basic functionality of any library system and not depend on a voting result. Ex Libris, why do you ignore the library community for whom Alma is supposed to be an improvement?
A routing list is a very important tools for librarians and users. A paper issue has to circulate in the instution. We don't purchase periodicals for our shelves and users have few time to visit the libraries. The routing list is an essential push service.
In Alma, the addresses of patrons are available (updating weekly from our directory) and issues are also available. Could you please find a solution to gather these information in a routing list.
Manfred Leutner commented
Would be nice to have the possibility to print the interested user list for circulation of items automatically from Alma at check-in of the item (as it is in Aleph)
Emily Croft commented
I would also like the option to notify users at a different point than "when the item arrives in the receiving department." That is the last thing I want my patrons knowing; I am happy to notify them when it becomes *available*, but they don't need to know how bad my backlog is. Thanks.