Rosie

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  1. 230 votes
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    8 comments  ·  Alma » Acquisitions  ·  Admin →
    Rosie supported this idea  · 
    Rosie commented  · 

    I find it absolutely astounding that you still can't sort the interested user list. It's such a basic function of any good LMS.

    If a patron has been waiting several weeks for a book on order, and another patron comes along and is added to the list, we want the first patron who requested the item to be the first person on the list. Currently Alma adds people any which way, meaning someone who has been waiting months might end up at the bottom of the list.

    For journal circulation, it is really important that the right people receive the journal in a timely fashion. Without the ability to sort the interested user list, we've ended up with people who are interested in browsing a journal for fun, listed before those requiring fast access to articles in the journal in order to do their job.

    I don't know of any library that would want their interested users to be sorted randomly, with no ability to move names around if/when required.

    I really hope this is something that will be fixed by ExLibris soon.

  2. 107 votes
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    5 comments  ·  Primo » Analytics  ·  Admin →
    Rosie supported this idea  · 
  3. 260 votes
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    Rosie supported this idea  · 
  4. 283 votes
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    6 comments  ·  Primo » Primo VE  ·  Admin →
    Rosie commented  · 

    Great idea. Turnaround for cases in Sales Force can be incredibly slow and often issues are misunderstood / lost in translation. If experienced support people from ExLibris were available to chat to and solve issues / answer queries in real time it would be extremely helpful.

    Rosie supported this idea  · 
  5. 693 votes
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    18 comments  ·  Alma » Other  ·  Admin →
    Rosie commented  · 

    So many basic queries could be addressed and resolved on the spot with a phone call or live chat with an experienced support person! The current model is both time consuming and frustrating. I think the suggested idea would eliminate a majority of the back and forth and misinterpretation that often seems to happen within Sales Force.

    Rosie supported this idea  · 
  6. 34 votes
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    3 comments  ·  Alma » Fulfillment  ·  Admin →
    Rosie commented  · 

    I agree, this seems like an uneccessary step. Once the patron has been selected from the list, we should not have to click 'go' as well. The selection has already been made.

    Rosie supported this idea  · 
  7. 2 votes
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    Rosie supported this idea  · 
  8. 171 votes
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    6 comments  ·  Alma » Other  ·  Admin →
    Rosie supported this idea  · 

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