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Alma

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30 results found

  1. Bursar integration: Additional fee statuses in Alma & Allow fee status change with job Import from Bursar

    Currently there exist in Alma only the fee statuses “open”, “transferred” and “closed”. Transferred means fee was exported to external Bursar system. When the fee is imported back to Alma, it is automatically Closed. For staff it is not possible to tell if the closed fee was paid, waived, unpaid etc. without consulting the 3rd party Bursar system.
    To give the librarians and end users more transparency about the (invoice) status of a fee, we would need more differentiated fee statuses. Also, we need to be able to set this status when importing the fees back to Alma using the…

    360 votes
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    Additional 10 closed fee statuses will be mapped in a code table. Libraries will be able to change their description. Fees with any of these statuses will be considered closed for all purposes. 


    The same types will be used also for transaction types. 


    When an import from bursar is processed, each fee may optionally include a code of the status to which the fee will change.

  2. Fine for failing to pick up request

    We would like to have a fine automatically applied when a patron fails to pick up a request. The fine should be applied after the last pick-up date has passed if the request has not been picked up or cancelled. It should be possible to determine for which locations/user groups the fine will be applied.

    203 votes
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    A new 'Purged request fee' will be configurable for Hold Request TOU, similar to the one that already exists for booking requests. When the Expired Hold task list is used with one of the 'Reshelve', 'Transit'  or 'Activate Next' functions then the request TOU will be consulted, and a fee will be created accordingly.

  3. Alma Withdrawal Option

    Our library needs the Withdraw function in Alma. We request a Deposit when we lend particularly valuable items. After the reader returns the book, the Deposit should be refunded. And this option is not available in Alma. There is a Pay option, but there is no Withdraw/Refund function, and we would like to be able to settle all financial matters in Alma (and not use external fiscal programs / cash registers).

    157 votes
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  4. Fines and Fees report Excel output is dumb

    Okay, in what universe does having the Fines and Fees report output the money amounts as text make any sense?

    It just adds extra steps if you want to work with it - first convert that text back into numbers, then format it as currency.

    It should be exported that way to begin with.

    150 votes
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  5. Bulk waiving by date

    Currently we are unable to do bulk waives within set dates, for example - 01/04/2020 - 02/09/2020. We need to run bulk waives on fines accrued during lockdown periods.

    119 votes
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  6. Limit fine/fee payment to specific library

    One of our satellite libraries would like restrict payment of fines/fees for their materials to them -- we have separate accounting and budgets.

    65 votes
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  7. Optimisation of reminders and overdue letters (anti-phishing)

    The reminders and reminder letters sent to patrons currently often end up in upstream spam filters of the mail providers. If this is not the case, we regularly receive feedback that they considered some of the automated notifications to be spam or phishing mails.

    On the one hand, we would like to be able to optimise the automated notifications so that they are less automatically classified as spam according to today's standards. Ideally, Alma would already take common standards into account. On the other hand, we would like to see the possibility to personalise the notifications more and, for example,…

    58 votes
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  8. The Lost item process fee (aka Lost item fine) should be automatically removed when an item is found.

    The Lost item process fee (aka Lost item fine) should be refunded when an item is found. Currently, only the Lost Item Replacement Fee is refunded. This requires staff intervention, having to manually waive the fine. This is not always caught when books are returned through the drop slot, for example. It causes confusion for both patrons and staff when a fine remains on a patron's account for an item that has been found.

    50 votes
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  9. Allow Bulk Fine Waiving via a set of Fine Fee IDs

    By state law we are not supposed to carry fines over 5 years old in our system. Currently dates do not enter into the Bulk Fine Waiving process in Alma. I need to waive fines that are older than a particular date.

    I can generate a list of Fine Fee IDs matching my criteria to waive. I need to be able to bulk waive fines in a particular set of Fine Fee IDs. I have over 7000 needing to be waived already!

    Thanks for your consideration.

    48 votes
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  10. Make the amount of a user account's TOTAL outstanding fees a feature in the Fines/Fees Notification Profiles

    Presently, the amount-for-user-limit in the Fines/Fees Notification Profiles targets only those accounts with fees of the selected trigger fee type(s) that are all - BY THEMSELVES - in a certain range, let's say between 1 and 25 Euros. We want to be able to select fees of a certain fee type and a certain creation period to trigger a notification, but ONLY, if the TOTAL SUM of outstanding fees amounts to a certain sum. Thus, we could decide to send letters to heavily indebted accounts and e-mails to accounts that owe not much.

    A second, immensely helpful improvement of the…

    47 votes
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  11. Ability to View Fines/Fees Transactions History from Fines/Fees Section of Patron Account

    Currently the Fines/Fees tab of a patron's account shows current or historical fines and fees, and the user has to click on each individual fine to see whether it was paid, waived, etc. It would be helpful to have a Fines/Fees Transactions History in the patron account, where a user could easily view the history of all payments and waives performed on the account by date.

    32 votes
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  12. Fines and Fees - Overdue fines for item not to exceed cost of overdue item

    The maximum fine parameter in Alma only offers a choice between no maximum fine or a specific dollar amount that applies to everything. Would like an additional parameter to limit overdue fines for an item from exceeding cost of overdue item.

    31 votes
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  13. Online payment - Transaction ID optional

    Actually, when choosing Online as payment method, the transaction ID is mandatory. We would like it to be optional, for our staff to be able to validate a payment without having to fill out this ID when on the circulation desk.

    27 votes
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  14. Add Note Option for Fines/Fees

    We have several short-loan items that our patrons check out, and these items often generate small fines that are difficult to track whether or not a fine is legitimate, or if there may have been operator error.

    For example, we circulate study rooms where a student may check out the room key, and a box of white board markers or a television remote. If the student returns the room key and white board markers on time, but not the remote, it's difficult to tell if that's valid.

    Solution: Rather than emailing all staff that may need to interact with that…

    27 votes
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  15. Further define credits for patron fines

    Fines often get exported through Bursar before a patron disputes them. Our lost item replacement fees and overdue fines get funneled into different accounts. The vague description for "credit" does not give our system any way to determine which account the credit should be adjusted from. (For example: A lost item replacement fee charge ends up in our materials budget once sent to the Bursar. The majority of credits are for materials returned after they were billed, so this is our default credit account. Since all credits are just defined as a "credit" when exported to the Bursar, credits for…

    21 votes
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  16. Allow Fines API to return closed fees in the /users/<userID>/fees/<feeID> endpoint

    Something I have noticed is that the fines API has strange behavior when it comes to returning data. /users/<userID>/fees will return only fines for a certain status supplied in the query params, which defaults to active. This makes sense and is fine, but what doesn't make sense is that /users/<userID>/fees/<feeID> doesn't return closed (paid) fees. It returns this error message
    {
    "errorsExist": true,
    "errorList": {
    "error": [
    {
    "errorCode": "401873",
    "errorMessage": "Request failed: API does not support closed fees.",
    "trackingId": "E01-1412050816-2AZKJ-AWAE514295771"
    }
    ]
    },
    "result": null
    }

    This is fairly strange, I would have expected for the fine to still…

    21 votes
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  17. Receipt for waived fees

    Customers sometimes want a receipt for waived fees. Currently that's not possible within ALMA.

    20 votes
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  18. Add Fine/Fee ID and Transaction ID columns to User Details Fines/Fees tab

    In the Fines/Fees tab of the User Details screen add Fine/Fee ID and Transaction ID to the list of columns that staff can choose to display. Currently the Fine/Fee ID and Transaction ID is only accessible via an Analytics report and thus aren’t available until the next day after any updates to the user’s fine/fees occur. Our staff need these IDs when troubleshooting fine/fee problems which means that users are negatively impacted by the Analytics lag time.

    15 votes
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  19. Process type "Lost and Paid" Should Not Be Added To Items After Waiving Their Lost Item Replacement Fees

    We discovered that the process type "Lost and Paid" is applied to items whose Lost Replacement Fee has been waived by staff! This is misleading. It means that we have items marked as Lost and Paid where no money has exchanged hands. This can have financial audit/reconciliation implications if a report is generated on this process type without relying on other data to clarify past transactions.

    I wonder if Alma could add an additional process type that would better distinguish between lost books that were actually paid for and those whose fee was forgiven by using, for example, "Lost and…

    7 votes
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  20. Ability to run a job on items already marked lost.

    We would like the ability to run a job on lost items from other institutions, to receive a special block. This block restricts the user from placing anymore request and also (do to an app we built) blocks their electronic access. It is quite effective in getting the patron to return items the institution would then be billed for.

    The problem is a block placed on the item prior to it going lost is removed when the item is marked lost and we are not able to run a job on the lost items that would actually apply the block.…

    6 votes
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