Optimisation of reminders and overdue letters (anti-phishing)
The reminders and reminder letters sent to patrons currently often end up in upstream spam filters of the mail providers. If this is not the case, we regularly receive feedback that they considered some of the automated notifications to be spam or phishing mails.
On the one hand, we would like to be able to optimise the automated notifications so that they are less automatically classified as spam according to today's standards. Ideally, Alma would already take common standards into account. On the other hand, we would like to see the possibility to personalise the notifications more and, for example, to change the salutation from a simple "Good day" to a personal salutation such as "Dear Ms XY" (whereby the name is of course automatically taken from the account concerned).
Beat Mattmann
shared this idea
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Laurence Lockton
commented
How to prevent emails from Ex Libris products being marked as suspicious:
https://knowledge.exlibrisgroup.com/Cross-Product/Knowledge_Articles/How_to_prevent_emails_from_Ex_Libris_products_being_marked_as_suspicious
https://knowledge.exlibrisgroup.com/Alma/Product_Documentation/010Alma_Online_Help_(English)/050Administration/050Configuring_General_Alma_Functions/070Configuring_Alma_Letters#Configuring_Outgoing_Email -
Beat Mattmann
commented
Thank you, Moshe! We will check that :-)
So, this point is done, the rest of the idea still is open and relevant.
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Changing greeting and other general elements of letters is possible by configuring the XSL templates, see https://knowledge.exlibrisgroup.com/Alma/Product_Documentation/010Alma_Online_Help_(English)/050Administration/050Configuring_General_Alma_Functions/190Configuring_Components
