account or book alarms
we often invoice customers for lost items only for them to return it without notifying a member of staff, meaning we have to keep checking either the book or the account to see if the books have been returned prompting us to cancel any invoices - it would be great if we could add an alarm to an account or book to notify us when a book has been returned...I envisage adding the ALARM to a BOOK or ACCOUNT when ever setting up blocks/fees associated with the account.
Malcy.R
shared this idea
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Eva-Maria Horita (FH Aachen)
commented
You could use an Analytics Report as a widget that reacts to a certain trigger word in the note field, or that points out certain actions on certain user accounts. We use that method to monitor returns and/or payments by blocked accounts. The data is unfortunately always one day late, but it does the job.