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32 results found

  1. The Lost item process fee (aka Lost item fine) should be automatically removed when an item is found.

    The Lost item process fee (aka Lost item fine) should be refunded when an item is found. Currently, only the Lost Item Replacement Fee is refunded. This requires staff intervention, having to manually waive the fine. This is not always caught when books are returned through the drop slot, for example. It causes confusion for both patrons and staff when a fine remains on a patron's account for an item that has been found.

    56 votes
    3 comments  ·  Fulfillment - Fines &Fees  ·  Admin →
    How important is this to you?

  2. Allow Fines API to return closed fees in the /users/<userID>/fees/<feeID> endpoint

    Something I have noticed is that the fines API has strange behavior when it comes to returning data. /users/<userID>/fees will return only fines for a certain status supplied in the query params, which defaults to active. This makes sense and is fine, but what doesn't make sense is that /users/<userID>/fees/<feeID> doesn't return closed (paid) fees. It returns this error message
    {
    "errorsExist": true,
    "errorList": {
    "error": [
    {
    "errorCode": "401873",
    "errorMessage": "Request failed: API does not support closed fees.",
    "trackingId": "E01-1412050816-2AZKJ-AWAE514295771"
    }
    ]
    },
    "result": null
    }

    This is fairly strange, I would have expected for the fine to still…

    21 votes
    7 comments  ·  Fulfillment - Fines &Fees  ·  Admin →
    How important is this to you?

  3. Bulk waiving by date

    Currently we are unable to do bulk waives within set dates, for example - 01/04/2020 - 02/09/2020. We need to run bulk waives on fines accrued during lockdown periods.

    121 votes
    4 comments  ·  Fulfillment - Fines &Fees  ·  Admin →
    How important is this to you?

  4. Online payment - Transaction ID optional

    Actually, when choosing Online as payment method, the transaction ID is mandatory. We would like it to be optional, for our staff to be able to validate a payment without having to fill out this ID when on the circulation desk.

    27 votes
    4 comments  ·  Fulfillment - Fines &Fees  ·  Admin →
    How important is this to you?

  5. Ability to View Fines/Fees Transactions History from Fines/Fees Section of Patron Account

    Currently the Fines/Fees tab of a patron's account shows current or historical fines and fees, and the user has to click on each individual fine to see whether it was paid, waived, etc. It would be helpful to have a Fines/Fees Transactions History in the patron account, where a user could easily view the history of all payments and waives performed on the account by date.

    32 votes
    0 comments  ·  Fulfillment - Fines &Fees  ·  Admin →
    How important is this to you?

  6. Fines and Fees report Excel output is dumb

    Okay, in what universe does having the Fines and Fees report output the money amounts as text make any sense?

    It just adds extra steps if you want to work with it - first convert that text back into numbers, then format it as currency.

    It should be exported that way to begin with.

    157 votes
    3 comments  ·  Fulfillment - Fines &Fees  ·  Admin →
    How important is this to you?

  7. Fines and Fees - Overdue fines for item not to exceed cost of overdue item

    The maximum fine parameter in Alma only offers a choice between no maximum fine or a specific dollar amount that applies to everything. Would like an additional parameter to limit overdue fines for an item from exceeding cost of overdue item.

    31 votes
    2 comments  ·  Fulfillment - Fines &Fees  ·  Admin →
    How important is this to you?

  8. Allow Bulk Fine Waiving via a set of Fine Fee IDs

    By state law we are not supposed to carry fines over 5 years old in our system. Currently dates do not enter into the Bulk Fine Waiving process in Alma. I need to waive fines that are older than a particular date.

    I can generate a list of Fine Fee IDs matching my criteria to waive. I need to be able to bulk waive fines in a particular set of Fine Fee IDs. I have over 7000 needing to be waived already!

    Thanks for your consideration.

    48 votes
    0 comments  ·  Fulfillment - Fines &Fees  ·  Admin →
    How important is this to you?

  9. Further define credits for patron fines

    Fines often get exported through Bursar before a patron disputes them. Our lost item replacement fees and overdue fines get funneled into different accounts. The vague description for "credit" does not give our system any way to determine which account the credit should be adjusted from. (For example: A lost item replacement fee charge ends up in our materials budget once sent to the Bursar. The majority of credits are for materials returned after they were billed, so this is our default credit account. Since all credits are just defined as a "credit" when exported to the Bursar, credits for…

    30 votes
    2 comments  ·  Fulfillment - Fines &Fees  ·  Admin →
    How important is this to you?

  10. Add Note Option for Fines/Fees

    We have several short-loan items that our patrons check out, and these items often generate small fines that are difficult to track whether or not a fine is legitimate, or if there may have been operator error.

    For example, we circulate study rooms where a student may check out the room key, and a box of white board markers or a television remote. If the student returns the room key and white board markers on time, but not the remote, it's difficult to tell if that's valid.

    Solution: Rather than emailing all staff that may need to interact with that…

    28 votes
    0 comments  ·  Fulfillment - Fines &Fees  ·  Admin →
    How important is this to you?

  11. Limit fine/fee payment to specific library

    One of our satellite libraries would like restrict payment of fines/fees for their materials to them -- we have separate accounting and budgets.

    65 votes
    1 comment  ·  Fulfillment - Fines &Fees  ·  Admin →
    How important is this to you?

  12. Make Paying Fines/Fees-Waiving Fines/Fees a separate User Role in Alma and remove them from other roles

    The auditors at our institution require us to limit the number of staff members who have this ability. We had to ask Ex Libris to remove PAYFINESFEES PRIVILEGE and WAIVEFINESFEES_PRIVILEGE from a large number of roles, most of which didn't even relate to fulfillment responsibilities during our implementation.

    Our Student Assistants and Operators at the Circulation Desks should not have these privileges. But they did before we had them removed.

    Approving Manager and Operator, Producer Manager, User Manager, Editor Full, Assessing Manager and Operator, Arranging Operator and Manager are all roles that I don't understand, and…

    113 votes
    2 comments  ·  Fulfillment - Fines &Fees  ·  Admin →
    How important is this to you?
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