Bursar integration: Additional fee statuses in Alma & Allow fee status change with job Import from Bursar
Currently there exist in Alma only the fee statuses “open”, “transferred” and “closed”. Transferred means fee was exported to external Bursar system. When the fee is imported back to Alma, it is automatically Closed. For staff it is not possible to tell if the closed fee was paid, waived, unpaid etc. without consulting the 3rd party Bursar system.
To give the librarians and end users more transparency about the (invoice) status of a fee, we would need more differentiated fee statuses. Also, we need to be able to set this status when importing the fees back to Alma using the job Import from Bursar.
The optimal development would be:
1. Have the possibility to configure ourselves in Alma which fee statuses we want to use and to have the possibility to add additional fee statuses.
2. The Import from Bursar job must be able to set this status based on a field in the import XML file.
If the #1 is not possible, it would be good to have the following additional fee statuses implemented:
transferred to the debt collection
e-mail not deliverable
Oliver Abt commented
More differentiated fee statuses would be very helpful for day-to-day work. This would make things easier for both libraries and end users.
Ana Pastor commented
I strongly support this. Transparency is very important!
Natacha Bossi commented
It's important for librarians to be able to explain this to patrons. It's also about increasing our credibility.
Flavio Frei commented
In order to present the costs transparently for our customers, it is essential to distinguish between paid, invoiced and amortised fees.
I very much support the request to configure additional status. Since this is about money and the status determines how a case or future cases with this user are dealt with, it is essential that it is visible whether a fee has been paid by the user or written off. And this must be visible in Alma for the staff as well as in the user account for the user.
Andi Traber commented
We would also like to emphasize how important this is! The current situation is confusing for customers and employees and leads to a lot of manual work and errors that ultimately cost the institutions a lot of money.
Corinne Gysling commented
We totally agree with Jeanettes and Leandras arguments as we also frequently meet patrons who are confused because of the fine status. With the current conditions even the librarians are not easily able to give appropriate answers.
We strongly encourage Jeanettes comment: Every library has fees that customers do not pay. In order to have a transparent, intuitive debt collection process, additional fee statuses are needed. The current statuses "transferred", "active" and "closed" already cover distinct process elements, whereas there is e.g. no status for fees that were not paid after a defined amout of payment reminders.
We receive regular end user complaints that with being able to display all fees of any fee status in Primo user account, the current situation of having to use e.g. the "closed" status for unpaid fees as well, is very confusing. Therefore, we need the additional fee statuses or an alternative solution displaying intuitively to the end user which fees still need to be paid.