We strongly encourage Jeanettes comment: Every library has fees that customers do not pay. In order to have a transparent, intuitive debt collection process, additional fee statuses are needed. The current statuses "transferred", "active" and "closed" already cover distinct process elements, whereas there is e.g. no status for fees that were not paid after a defined amout of payment reminders.
We receive regular end user complaints that with being able to display all fees of any fee status in Primo user account, the current situation of having to use e.g. the "closed" status for unpaid fees as well, is very confusing. Therefore, we need the additional fee statuses or an alternative solution displaying intuitively to the end user which fees still need to be paid.
Leandra
We strongly encourage Jeanettes comment: Every library has fees that customers do not pay. In order to have a transparent, intuitive debt collection process, additional fee statuses are needed. The current statuses "transferred", "active" and "closed" already cover distinct process elements, whereas there is e.g. no status for fees that were not paid after a defined amout of payment reminders.
We receive regular end user complaints that with being able to display all fees of any fee status in Primo user account, the current situation of having to use e.g. the "closed" status for unpaid fees as well, is very confusing. Therefore, we need the additional fee statuses or an alternative solution displaying intuitively to the end user which fees still need to be paid.