Improvements to request form when article is not available electronic or in print
If an end-user has found an article in Primo, but the library does not have access electronically and the library has the print journal, but not the correct item/issue the end user gets a very slim request form and the request in Alma does not have enough information to fulfill the request.
If the library does not have the print "mother"-item then the user would get the resourche sharing request form. This form is much more user friendly than the other forms.
If the end-user is out of luck the library has the journal in print, but not the correct item/issue. The user gets a request form and needs to type in the metadata in order to identify which article she wants. This is not intuitive as the end-user has found the correct article and expects the system to understand that.
The problem is that the end -user are on the article level, while the system/request form are on the journal level. If the end-user does not enter any information the request seems fine from the perspective of the end-user, but in Alma there is not enough information to fulfill the request. The librarian has to contact the end-user and ask which article they wanted. Tahat is not very efficient and it does not look professional.
We would like that the end-user gets a similar form like the Resource sharing request form, or that all of the data is sent to Alma when the user clicks on the request-button. That would be a better user experience and it will be possible to fulfill the request in Alma.
The scenario is shown in this video: https://cloud.bibsys.no/index.php/s/wgoykbyxwdztXdA
Clara Lunndal commented
This should be implemented to improve the user experience
Liv Ellingsen commented
This would improve the user experience and save time for the librarians.
Bente Hatlevoll commented
We need this fix to do our jobb.
Anne Woje commented
Supported! We have experienced this a lot of times, and it's very frustrating.
Ingeborg Helene Malkenes commented
a reasonable suggestion!