Improvements to request form when article is not available electronic or in print
If an end-user has found an article in Primo, but the library does not have access electronically and the library has the print journal, but not the correct item/issue the end user gets a very slim request form and the request in Alma does not have enough information to fulfill the request.
If the library does not have the print "mother"-item then the user would get the resourche sharing request form. This form is much more user friendly than the other forms.
If the end-user is out of luck the library has the journal in print, but not the correct item/issue. The user gets a request form and needs to type in the metadata in order to identify which article she wants. This is not intuitive as the end-user has found the correct article and expects the system to understand that.
The problem is that the end -user are on the article level, while the system/request form are on the journal level. If the end-user does not enter any information the request seems fine from the perspective of the end-user, but in Alma there is not enough information to fulfill the request. The librarian has to contact the end-user and ask which article they wanted. Tahat is not very efficient and it does not look professional.
We would like that the end-user gets a similar form like the Resource sharing request form, or that all of the data is sent to Alma when the user clicks on the request-button. That would be a better user experience and it will be possible to fulfill the request in Alma.
The scenario is shown in this video: https://cloud.bibsys.no/index.php/s/wgoykbyxwdztXdA
The following fields are now available in the Hold Request and Digitization Request forms configuration tables, and can be added to the General Hold/ Request Another Issue and the General Digitization / Digitize Another Issue requests in Primo (for holdings with no items or serial holdings):
For more information plaese see Alma November Release Notes:
Our library is providing document delivery scanning [digitization request] service on our physical holdings for our own university patrons. We would like to request that Primo VE and Alma add functionality to auto-import citation data found within Primo VE and auto-populate the digitization request form with citation data. For example, when a patron finds a journal article or a book chapter record in Primo VE and the library has the physical volume, currently, the patron opens a digitization request form. However, the patron must type or copy in all of the citation information. Additionally, at present in the form, there are no required fields for the patron to fill out. This can result in blank forms submitted.
We are requesting that Alma go one step beyond making patrons manually fill in a citation. We recommend changes so that opening up the local digitization request form would trigger an auto-import to auto-populate the citation information into the Alma digital request form. Our patrons are currently very used to the auto-populate feature with our ILLiad ILL borrowing requests within Primo VE that uses OpenURL to pull in the citation. They are confused or frustrated that they need to manually enter the information into the local request form in Alma for a locally held item. Thank you for your consideration.
Naomi Chow, ILL
Jean Thoulag, Access Services
Fredrick Allen, Systems
Clara Lunndal commented
This should be implemented to improve the user experience
Liv Ellingsen commented
This would improve the user experience and save time for the librarians.
Bente Hatlevoll commented
We need this fix to do our jobb.
Anne Woje commented
Supported! We have experienced this a lot of times, and it's very frustrating.
Ingeborg Helene Malkenes commented
a reasonable suggestion!