Title-level request and item-level request
Another example from our rare book collection: we own 2 copies, one of them has handwritten comments or marginalia by a famous person. The patron should be able to request this specific item with the marginalia via Primo. The field description in the item record is not an option because if this field contains any characters the item will be defined as a serial or a multi-volume monograph: https://knowledge.exlibrisgroup.com/Alma/Product_Documentation/010Alma_Online_Help_(English)/040Resource_Management/050Inventory/040Managing_Physical_Resources#Updating_Item-Level_Information.
Our suggestion: There should be a specific parameter in the item record that can also be used for monographs.
Chris Wu commented
One example I’ve met is a student want a specific copy because there are notes on it by another reader and is helpful for preparing exams, so he want to request that one.
For example, readers can distinguish the newer item of one book according to its "barcode number".
Normally, the biggest the barcode number, the newer the book it is.
So, reader can request the item they want (which is newer, cleaner and easier to read).
That's why we need "item level" request function!
It would be perfect for us to make request for a holding all (items are located in a certain location) and avoid unnecessary transits.
Thanks and regards
You may be able to request without specifying a specific laptop by using the 'Request Another Issue' request option.
Melissa M commented
Additional note: The description allows us to determine which laptop they have reserved. However, once a description is added to laptops, they can only be requested on and item level rather than title level.
Melissa Gevaert commented
This would be very beneficial. For instance, we sometimes place holds on specific item-level items if they cannot be found or if a patron wants a specific copy. However for items like laptops, we want patrons to be able to request laptops and receive them on a first-come, first serve basis.
-A patron wants to place a hold on a specific volume of a journal, this would need to be on an item-level, since the title level is not going to know they want volume 46 of the journal.
-A patron wants a laptop and all are currently checked out. We want them to be in line for the next available laptop returned, not on a specific laptop.
What would be purpose of having both options ? When would the patron expect to see an item level option as opposed to a title level option ?