Automatic removal of lost item from patron loan list once replacement fee is paid AND recorded in item history.
Currently, when an item becomes "lost" and a patron is charged the item's replacement fee, when the patron pays the replacement fee, the item remains on the patron's list of loans. So, one either must individually delete" lost loans that are paid for or run a close lost loans job. Neither action is recorded in the item's history. the item is paid for. Ideally, once an item is paid for, the item should be automatically removed from the patron's list of items and have a process type of "missing" or "lost and paid for" or something along those lines. And, this action should be recorded in the item's history.
Completed as part of January release:
When an on loan item’s status is changed to Lost and the last lost or replacement fee is closed, the loan status can now be changed to Lost and paid and the loan is closed
Please see Alma January release notes for more details:
https://knowledge.exlibrisgroup.com/Alma/Release_Notes/009_2019/Alma_2019_Release_Notes?mon=201901BASE
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Nicola Carson commented
This is also a problem if the Lost item process is satisfied in any way other than a return or payment. Curtin University has several ways that a client can deal with a Lost item, for example, by supplying a Statutory Declaration or Police Report, where the item is still lost but they are not required to pay for the item. By using the Close Loans job, or just Deleting the loan a problem is caused in the history of the item as neither method records the action taken. Analytics then assumes the item is still on loan as there is no return date against the loan.