Change due date when patron account expiration date reduced
As a Fulfillment Manager, I would like the due dates of a patron's books to be changed to their account Expiration Date if this is reduced. Eg, if a book is issued to a student for 10 weeks and they withdraw from their course, the original due date remains which can be some weeks after they have left. This can cause confusion for library staff and the patron.
When a loan due date is shortened due to patron expiry, Alma will retain and internal an indication for that on the loan record. This way when the patron expiry is updated (shortened OR extended) the loan due date will be recalculated using the loan date (i.e. as if the recalculation is happening at loan time).
This way, the due date may be extended or shortened according to the new expiry date.
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Nicola Carson commented
This has also become more of an issue for Curtin in recent months as well. We spend considerable time adjusting due dates for student who have their expiry date changed but not the due date of their items. We are planning a work around with our patron loader, but we shouldn't have to do this as it should be handled automatically.
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Jane Scott commented
None of the "change due date" options for graduating students work for us. We can get our patron load adjusted so that current students who have applied for graduation have an expiration date moved to the current term's end. However, because the patron expiration date is not considered a due date calculation event, the patron's due dates are not adjusted and patrons are not sent notices about their new due dates. We would like to have the expiration date become a due date calculation event as well and have that event trigger the change due date notice.
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Maya Amichal commented
Currently, Patron Expiration date is not considered a "due date calculation event" (Only loan, renewal, or a recall by another request on an item are considered due date calculation events)
We would like that Patron Expiration date will also be considered as one. -
Chris Jones commented
This is still a considerable gap in the fulfillment management in Alma, and the main 'oddity' encountered when dealing with students who perhaps have received a vacation loan due date, e.g. due late September, in June when they had an expected end date of October, but then have an expiration date change to finish in July. Alma ought to be able to shorten the due date of such users.