Kate Webb
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42 votesKate Webb
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39 votesKate Webb
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51 votesKate Webb
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54 votes
An error occurred while saving the comment Kate Webb
commented
This would certainly be very useful. We have had a problem with notes duplications due to an issue with imports, and it we need to get a feel for the extent of the problem by creating a report of notes placed between certain dates. But the Notes date is not an option in analytics!
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164 votes
The 'Claimed Returned' action will be available for lost loans. It will change the loan status to 'claimed returned'.
A customer parameter will determine whether the change to claimed returned should trigger a 'Find Item' action (and refund the lost item fees) + change to 'claim return', or only change to 'claim return'.
An error occurred while saving the comment Kate Webb
commented
We have also recently discovered that unless you add to this process 'waive replacement cost', then it will be added a second time if the claimed returned item is not found and needs to be marked as lost again, resulting in the user being charged twice for the same item.
Kate Webb
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226 votes
Hi all,
This is to update that we are planning to develop this option in the Primo Next Discovery Experience User Interface.
More details on the new interface planning can be found here -
Best regards,
Yael.
An error occurred while saving the comment Kate Webb
commented
This would be very useful since once a requested item not found on the shelf is changed to missing status, it seems to simply disappear, leaving no evidence that it existed, and no notification to the patron.
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178 votes
An error occurred while saving the comment Kate Webb
commented
We also had notes migrated over, which we added each time we issued a temporary day pass, of which they are allowed two per year. We batch deleted these notes on 31st August every year, so that the students begin on 1st Sept with a 'clean slate'. This year we have had to delete thousands of notes manually, and it has taken the best part of the year to do it. Now we are using non-blocking blocks for the purpose, as they can be batch deleted. It'll be too late for us, but would prevent others migrating to Alma from having to go through this massive waste of staff time.
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332 votes
When a loan due date is shortened due to patron expiry, Alma will retain and internal an indication for that on the loan record. This way when the patron expiry is updated (shortened OR extended) the loan due date will be recalculated using the loan date (i.e. as if the recalculation is happening at loan time).
This way, the due date may be extended or shortened according to the new expiry date.
An error occurred while saving the comment Kate Webb
commented
This seems like a no brainer to me. We have lost double the usual amount of books this year since the introduction of auto renewals with Alma and it strikes me that this would go some way towards mitigating the problem. I would definitely vote for it if I had any spare votes.
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226 votes
An error occurred while saving the comment Kate Webb
commented
This would be especially useful since the 'merge patron accounts' feature planned for July 2019 has now been withdrawn
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21 votes
An error occurred while saving the comment Kate Webb
commented
We have had to change the header and content of this letter as we also do not change the due date when an item is recalled, so the subject 'change due date' was misleading in the case of recalls. It definitely needs to be split into two different notifications- one where the due date changes and another where it does not. But in the meantime we have called it, 'Library item due', in order to address both scenarios.
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48 votesKate Webb
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Kate Webb
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59 votesKate Webb
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37 votesKate Webb
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We have the same situation here, it is very confusing and unnecessary for the patrons to be able to trawl through hundreds of items for every volume and issue. Much better and perfectly adequate that they just see the holdings summary, as it used to be in our previous system. I notice you can only supress items from being viewed in Primo, according to their process type- but it would be so much more helpful if this option could be actioned by location.