Notes Tabs not in Analytics
We would like to be able to retrieve all the details in the Notes Tabs for Borrowing and Lending requests via Analytics. Currently, only the Request Note is retrievable.
Kate Webb commented
This would certainly be very useful. We have had a problem with notes duplications due to an issue with imports, and it we need to get a feel for the extent of the problem by creating a report of notes placed between certain dates. But the Notes date is not an option in analytics!
Emelia Sutton commented
If I could give this 1000+ votes I would! We write notes to be able to see what changes have happened with a request, yet we cannot use the notes to see trends in actions.
Example, if we are getting a lot of requests for items we hold. We add notes to say we hold the item, but there is no way to pull those requests out and see if there are any common factors, to see how many there are or to identify repeat offenders.
Example, notes get added when we cancel a request. There is no way to analyse those requests and why we cancelled them. Was it something we couldn't fill? Was it something we hold? Was it something the patron asked us to cancel?
Having access to these notes would be very helpful!