Alma Analytics> Fulfillment> notification sent indicators
In the Alma Analytics Fulfillment subject area, there is a "Courtesy Notification Sent" indicator field.
I would appreciate similar indicator fields for the other types of notifications sent to the user for the transaction, such as the "Ful Overdue and Lost Loan Letter", the "Ful Overdue Lost Loan Notification Letter," and the "Return Receipt" letter.
It would be helpful to confirm that Alma generated each letter for the user, for the transaction.
Since we have a retention period set on how long each letter copy will stay on the patron's attachments tab, it is possible that the patron may still have the transaction active (even if active only in "lost status") beyond when a notification letter is deleted.
Having the indicator available in Analytics would allow us to be certain that a patron was notified.
Debbie Campbell
shared this idea
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Bodil Wik
commented
At Uppsala University Library we would be very interested in reports on how many letters of various types have been sent during a specified time. We would also like to see which user groups have received them.
Not exactly the same thing as above but very close.
Bodil Wik, Uppsala University Library -
Jung Ah Lee commented
I'd love to see an event recorded in analytics for loan receipt letters!