Send borrowers an email when they place a request
It would be good if, when someone places a request on Primo, they could be sent an email receipt to confirm what they have requested. (This is an idea for both Alma and Primo, as I assume the email would be sent from Alma).
Not only would it be useful for users to have confirmation (a lot of webforms will send users a copy of their completed form, so people half-expect one from Primo/Alma), but it would allow libraries to include important messaging.
eg. at the moment, January 2021, we're in lockdown again, so the email could ask people to bear in mind that requested books might not be retrievable if the person who has the item is off-campus/self-isolating.
Helen Barrell
shared this idea
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Chris Jones
commented
Agree a very useful confirmation point and opportunity to lay out service terms/updates and ensure service expectations can be met/requests updated etc.
Suppose the XSL would need to cover multiple request scenarios in terms of notification data available to it for user/request type if a holding is not known or it is and request immediately active.
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Tim Graves
commented
In the age of Click and Collect, I would have thought this should be something the community needs developed as soon as possible.
We got by without it when we set up Click and Collect, but, at the time, I couldn't believe such a letter was not included. It would have helped us no end.