Add to the "Monitor Request" screen a filter which will allow users to see "Rejected and active" requests
On behalf of the Product management team we would like to understand the need and use cases of the following Idea (which it's need was raised by a specific library) - any comment is welcome.
When trying to delete a circulation desk user is notified: 'This circulation desk is attached to one or more requests and cannot be deleted'. User goes to the monitor request screen and does not find any request that prevents the desk deletion...
The reason is that the request was rejected but it is still active (item was not scanned)
Due to the fact the 'Monitor requests' screen does not present 'Active rejected' requests (not even in the 'All' filter), customer needs to approach EXL support to analyze the issue, find the request in the database and clear it.
The need in this idea is to allow customers to see rejected requests which are still active in order to clear them. and potentially add an action that will clear the request without the need to physically scan the item.